Out of the blue internet issue. | XBOX | Page 1

gaunt glacier Jul 19, 2023, 8:57 AM

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I'm trying to connect to our home internet (which we have been using for about 9 months) on my Xbox One X. After putting in the password, which was correct, the screen reads: "Can't connect to the Internet." Underneath it says: "If you have a PC, try to connect to the Internet on it. You may have to work with your Internet service provider (ISP) to fix your connection." This makes no sense as I have connected to this very Internet connection before on the same Xbox. It just happened out of the blue. All devices in my household are fine with this Internet, including my Windows laptop, so we know it is a thing with my Xbox and not my ISP.
Any advice or reasoning would be appreciated.
Thanks. EDIT: FIXED the problem was the internet which we had accidentally paused specifically for the xbox. one click in the app and it was all fixed.

dawn path Jul 19, 2023, 8:58 AM

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gaunt glacier I'm trying to connect to our home internet (which we have been using for about 9...

Okay now real question have you tried turning it off and on again after connecting so hold the power button until it's completely off unplug the back of your Xbox for about a minute plug it back in and turn it on

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This isn't a joke question it's a legit question my brother had this issue once and so did my dad and this fixed it

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A alternative solution would be Ethernet cable which actually would kill all the hastle of this happening and increase internet speed I have to do it with my PC actually

dawn path Jul 19, 2023, 9:13 AM

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dawn path Okay now real question have you tried turning it off and on again after connecti...

If this doesn't work you can try unplugging your router for 30 seconds and plugging it back it could also be a router issue

gaunt glacier Jul 19, 2023, 10:27 AM

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I have not done the ethernet solution but I tried the other two and they didn't work. thanks for trying to help though

dusty orbit Jul 19, 2023, 10:34 AM

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Have you considered a factory reset? I had a similar problem on an XBOX Series X.

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@gaunt glacier are you checking your own thread?

gaunt glacier Jul 19, 2023, 10:38 AM

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i got slightly sidetracked

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what does a factory reset entail

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ooh the restoration seems tedious

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did it take long to get everything back? @dusty orbit

dusty orbit Jul 19, 2023, 10:41 AM

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At least on the XBOX series, you don't have to erase your game installs so there's that.

gaunt glacier Jul 19, 2023, 10:41 AM

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yeahhhh not the same with one x

dusty orbit Jul 19, 2023, 10:42 AM

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It just restores all the settings to factory default and clears the cache and stuff like that on Series. IDK why or how but my settings got messed up such that I could not connect via any form of internet. Ethernet, WiFi, all the same. Factory reset got me back up and going in well under a half hour, BUT that's with my games staying intact.

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Do you have a big USB drive? Then you could send your games there while you do this.

gaunt glacier Jul 19, 2023, 10:47 AM

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you can actually keep your data and games and still reset on xbox one. dont know what else it erases tho

dusty orbit Jul 19, 2023, 10:51 AM

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Nothing like, important. Saves are in the cloud.

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Think about it, what is even on there that isn't tied to your account?

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The games you wanna keep because it's a pain in the butt to redownload mostly.

latent kestrel Jul 19, 2023, 11:30 AM

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internet issues so dumb

nimble apex Jul 19, 2023, 2:40 PM

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Factory resets are exactly the same between One and Series X|S

gaunt glacier Jul 22, 2023, 3:02 AM

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FIXED. actually to do with the internet. we had it paused for whatever reason in the internet company's app specifically for the xbox. we just had to resume it and it was fixed

#Out of the blue internet issue.