#headphones working on Windows Laptop and also on Macbook laptop but not on xbox one controller

1 messages · Page 1 of 1 (latest)

molten moss
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i got turtle beach headphones so it will work with xbox and then the microphone works for it but not the actual headphones

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and they work on everything but my xbox one

frank bay
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Have you checked the audio balance ?

molten moss
near hatch
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What part of headphones not playing sound needed to be shared with a pic?

frank bay
molten moss
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sym

molten moss
frank bay
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its just a screenshot from google but it shows you the settings

molten moss
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is audio balannce in volume and output

frank bay
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its in the guide chat mixer

molten moss
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its not in chat mixer

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it says in the chat mixer

"Mute all other sounds
Reduce the volume of other sounds by 80%
Reduce the volume of other sounds by 50%
Do nothing"

near hatch
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Check the headset itself for volume controls.

molten moss
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wdym check if headset works?

frank bay
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your not on the page i showed you though open the guide and go too Parties

molten moss
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i searched up what that was and it took me there

frank bay
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correct and those setting are not there

molten moss
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im at parties now what

frank bay
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look at the screenshot i posted its the party tab it isnt settings

molten moss
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im lost now that ss doesnt look anything like my parties menue

near hatch
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Because it's not in the party section.

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Open the guide and go to the speaker/volume icon in the lower right.

molten moss
molten moss
near hatch
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Change the volume with the sliders.

molten moss
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they all on max

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headset volume
headset chat mixer
mic monitoring

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and also headset mic is on

frank bay
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If the chat mixer is on Max you will not hear in game you only hear party chat so turn it down

molten moss
frank bay
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right thats my point

molten moss
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ok i turn it down to lowest

frank bay
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put it in the middle

molten moss
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the headphones still are not working

frank bay
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in game or the the home screen?

molten moss
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in total

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in both*

frank bay
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have you checked for controller updates?

molten moss
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yes and there are not any updates

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it says Firmware version 2.3.23.85.0

frank bay
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were you using the controller when you tested the headset on your PC?

molten moss
frank bay
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do ou have a other controller you can try with the headset?

molten moss
frank bay
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If you go into audio settings ( the wrong page you were on before) Is it set too ouput though the headset and not the tv only?

molten moss
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it says speaker audio but its grayed out
and it says headset is connected on the right

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and the headset audio says headset format but its not grayed out its white

molten moss
frank bay
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yes you said in the title of your post

molten moss
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no i connected that one through my headphone jack

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this one is through my controller on my laptop

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so its plugged into my controller then its plugged into my pc

frank bay
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yes you just said that i just asked that question.

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So it would seem that the controller Audio jack is bust you would need too replace the controller