unusual activity | XBOX | Page 1

misty jolt Jun 20, 2023, 3:59 PM

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Hello i really need some help my account when i go to the xbox app it has signed me out when i go to the microsoft website and enter my password it says

We have detected unusual activity on your Microsoft account , or believe your credentials are at risk.
For your security and to ensure that only you have access to your account, we will ask you to verify your identity and change your password.

i have done the request with all the correct infomation to show that i am the account owner but it still says that there is not enough provided information and i am quite worried im going to loose hundreds of hours worth of progress in games and all my friends along with it i beg that a staff member helps me

delicate sonnet Jun 20, 2023, 4:00 PM

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@misty jolt Please edit the message and remove your email address. Posting that openly online is a VERY bad idea.

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That's how you get unsual activity on your account 🤦🏻‍♂️

misty jolt Jun 20, 2023, 4:01 PM

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my bad

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i know it seems like im not safe with my info but i am i just messed up

honest knotBOT Jun 20, 2023, 4:01 PM

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Follow the instructions here if you believe your account has been compromised: https://support.xbox.com/en-US/help/account-profile/manage-account/compromised-account-solution

misty jolt Jun 20, 2023, 4:03 PM

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the thing is i have filled out the thing but it just says i have not provided enough info

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even though i provided everything

delicate sonnet Jun 20, 2023, 4:04 PM

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Then you would need to contact Support. https://support.xbox.com/contact-us/xboxdiscord

misty jolt Jun 20, 2023, 4:06 PM

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what do you suggest i say to them

delicate sonnet Jun 20, 2023, 4:14 PM

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Just explain the situation and ask for assistance verifying your info.

misty jolt Jun 20, 2023, 4:15 PM

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whats the phone number i call

delicate sonnet Jun 20, 2023, 4:16 PM

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The link above will give you your available contact options.

#unusual activity