#Xbox Series S stuck on a black screen when turned on

1 messages · Page 1 of 1 (latest)

kindred frost
lofty shuttle
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Try turning it off, then press and HOLD the power button until it beeps a second time. If in doubt, keep holding. You'll know when you hear it. This should reset the display output mode. I have another tip to prevent recurrence if this works.

kindred frost
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My bad i was messing around with it

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Let me plug everything in first

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Im holding the power button

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The light turned off but no second sound

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It didn't really do much

lofty shuttle
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Sorry, you're supposed to press and hold while it is OFF.

kindred frost
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I did

lofty shuttle
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Did you do that? Talking of the light going off made me wonder.

kindred frost
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Ill try again

lofty shuttle
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OK well, if it doesn't work I'm outta ideas but that worked for me.

kindred frost
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Im trying to turn it off but the noise is telling me its turning on

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The light is showing and when i press it it doesnt do anything

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Ok its off ima hold now

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Its off and im holding and it turned on and then off again

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I turned it on but nothing is happening

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Ill just leave it unplugged for now

lofty shuttle
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When I had to do this it was on a Series X, and that fixed the problem by resetting the display mode. 😦

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When it came back on it was at a very low resolution but I was able to see it and change the settings.

kindred frost
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Alr im not sure what to do now

lofty shuttle
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Stupid question, but you're using the button on the console, not on the controller, right?

kindred frost
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Alr thnx ill check it out

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I connected my controller back to my xbox with a wire and the xbox led on my controller is flashing

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Is that normal?

lofty shuttle
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I am uncertain.

sharp barn
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I don’t think the wireless pairing light should be able to blink if you have it connected with a working usb cable

kindred frost
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Its been a while and i just re connected everything and it still doesnt work

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Im not sure what to do now because i think all i did was restart my xbox and then i turned it on and the xbox led started flashing, then i powered it off and then turned it on and now its been like this ever since

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Not really sure what to do now

kindred frost
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Even worse is if i get it fixed my ac: Odyssey hasnt started downloading yet so ill have to wait for that too 🥲

sharp barn
kindred frost
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Also im not sure its the xbox because it turns on it just doesnt show up on the monitor so maybe its just the monitor?

limpid atlas
kindred frost
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I dont think i can factory reset it because i cant see the screen

kindred frost
sharp barn
kindred frost
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I read it but i dont think factory reseting does anything

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I found some comments on some site of people who have the same problem and they say to put the xbox in low resolution mode but when i hold the sync and the xbox button there is no two beeps

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I think the low res mode might be the fix but for some reason i only get the beep that is the xbox turning on and not any other beeps

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I held both buttons for over a minute with no second beep

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xbox series s was restarted and then when it was turned on the monitor stayed black and has been

limpid atlas
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Press and hold the Power button and the Eject button until you hear a beep to turn on the console. You’ll hear one beep right away and a second beep 10 seconds later. The power light will flash on before the second beep. Don’t let go until you hear the second beep or see the console start up in low resolution mode (the Xbox startup screen will appear slightly pixelated).
Note If you have an Xbox Series S or Xbox One S All-Digital Edition, press and hold the Xbox button  and the Pair button  instead, as your console doesn’t have an Eject button.

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nothing about the sync button so that is why that isnt working for you

kindred frost
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What is the Xbox button  and the Pair button 

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Controller button and the xbox button

limpid atlas
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the xbox button is the xbox button on the console ( the power button) the Pair button aka the sync button

kindred frost
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Thats the buttons i have been pressing and holding

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Unless you mean the xbox controller pair

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The sync button as in the one on the same side as the power button

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0:43

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Are these the two buttons?

limpid atlas
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do you have a series S or X

kindred frost
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S

limpid atlas
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okay fair enough

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It workes for everyone else including as you see in the video as to why it isnt working for you no idea. I would do what Tact said

kindred frost
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Alright thanks anyways

kindred frost
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I dont really want to factory reset because i bought a game just before this happened and it never got to download or anything so im scared to factory reset it because i dont wanna lose the game

limpid atlas
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we explained a factory reset will not do this

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You also have the option to choose keep my games and apps but even if you fully reset you can just redownload them. This is all explained on the page Tact gave you and in my last post and in the post were Tact told you too read the link he gave you

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At this point we done trobleshooting as there isnt anything else we can advise. So you can either do the advised or not up to you.

kindred frost
limpid atlas
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nothing changes

kindred frost
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Ok

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Ill try it but ive already tried to get to troubleshooting mode by holding pair and the power button and to factory reset it requires me to do that too but ill try it

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Nope it doesnt beep twice :/