#I have a problem in the microsoft store, I don't know how to solve it

1 messages · Page 1 of 1 (latest)

cunning cedar
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I want to buy the offer of 200 Mexican pesos from the game The Master Chief's Collection and I have 214 Mexican pesos from a Microsoft balance account and it won't let me make the purchase

cerulean fern
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what error does it give you>?

cunning cedar
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hello at the end if a problem arose, I gave a friend the overwatch starter pack that contains a skin and 1000 coins, my friend when trying to redeem it on the console gives her an error and then I try it in the application and the same thing happens We assume that it is because she already has the skin and that is why she does not allow it to be exchanged, what can we do? or what can she do?