Controller not pairing

[elder swallow]

Just got an xbox s, been playing fine for the past couple of days,updated my controller while i downloaded my library, now my contoller wont pair and im logged out of my xbox that dosent have remote controll features, any suggestions

[ornate pumice]

Does it work when you plug it in with a USB cable?

[wraith scarab]

Two questions,

1. Do you mean xbox one s or xbox seriess?
   2)Did u sync your controller?

[rare widget]

have you tried connecting with a USB cable

Try the controller on a other device

Try a other controller on the xbox

[elder swallow]

I lugged it in and nothing semed to happen eventually leading to my xbox shutting itself off

[elder swallow]

Series s, thats the first thing i did but no luck

[wraith scarab]

try usb cable

[elder swallow]

I tried usbbcable but nothing, ill try that, both of my controllers wont sync

[wraith scarab]

Ngl ik this might be a stupid question but check ur batteries

[elder swallow]

I did plug it in but nothing seemed to happen, just a pulsing light untill they both turned off

First thing i did

[wraith scarab]

ohh idk then. very weird problem

where did u get ur controller

[ornate pumice]

Two different controllers aren't working? Try to power cycle your console.
When it's on hold down the power button for 10 seconds to fully shut it down and then turn it back on again.

[elder swallow]

Off the mircrosoft stre thru amazon

[elder swallow]

Ok ill try that

Ok so
I fully power cycled my xbox
I tried re syncing my controller
Xbox goes back to normal but controller keeps pulsing
Same with a different controller

[wraith scarab]

if it keeps pulsing, u didnt sync it right

[elder swallow]

I pressed both at the same time
Both flashed quickly then slowly than stopped for a quick second
Then the controller went back to pulsing, not flashing

Ill try and get a video one sec

[ornate pumice]

The USB Cable you're using might just be a power cable and not a data cable. When you controller is pulsing, press the little pairing button on top and it will pulsate faster.
When it does that, hit the pair button on your console. The little black button next to the USB Port

[elder swallow]

I feel so stuid, as i was recorsing it fixed itself, even though i did all these steps several times

Thank you all for the help

[ornate pumice]

Absolutely no problem, glad it works now!