desert snow
I need help with cancelling my game pass
It says it expires on April 30th and I can't cancel it because it shows I paid for gamepass but I didn't and now I can't subscribe to gamepass because it think I already have gamepass
Anyone who can help it'll be extremely appreciated
foggy falcon
Contact Support - https://support.xbox.com/contact-us/xboxdiscord
desert snow
@foggy falcon The contact support is useless no one pick ups the call and the virtual agent is no help
foggy falcon
Well, no one here can help you with billing and account issues.
desert snow
Well it's only a cancellation issue but yeah ig
foggy falcon
Which is part of billing on your account.
thorn latch
30th April next year? if you sign into account.microsoft.com it will show you if its due too renew if it shows expires on 30th April 2024 then it will expire then. If it shows renews on 30th April 2024 then you have the option too too off the renewel.
desert snow
@thorn latch 30th April 2023 that's the weird that's like a month ago but it still says it hasn't expired
I now logged in from another account on my xbox and bought the gamepass ultimate and now I'm facing another issue where it tells me to join gamepass even after purchasing it
I can't send pictures here can I DM you?
thorn latch
okay so either you have a different account and need too sign into that one as your gamepass is linked too the other account. OR its glitched and the only people that can fix it are support since its glitched
you dont need too send me anything you just told me it shows expirires on 30th April 23 i know what that looks like
desert snow
I only have one account and created my second account right now so I'm sure it's glitched
desert snow
you dont need too send me anything you just told me it shows expirires on 30th A...
No I'm saying the second case
My second account issue
desert snow
I now logged in from another account on my xbox and bought the gamepass ultimate...
This one
thorn latch
so it does have gp then
desert snow
Yes but I can't download because when I go to gamepass section it again says 'join gamepass'
thorn latch
I mean that just sounds like user issue you said you wanted too cancel it and you couldnt because its shows 30th April. So i was just checking the year your now saying something else completely so no idea at this point. You need too contact support
desert snow
Contact support is useless I already tried it
foggy falcon
Dio, no one here can help with account and billing. Contact Support.
desert snow
And the 'saying something else' part what part of it you didn't understand? I said it's the second account since I'm fed up with the first account I created a second account and now I'm facing issue with the second account which asks to buy gamepass even after buying it
@foggy falcon that problem is no longer my concern
The problem changed to something else
foggy falcon
For both of the issues, contact support.
desert snow
I now logged in from another account on my xbox and bought the gamepass ultimate...
This
desert snow
For both of the issues, contact support.
Like I said already done it like thrice now it wasn't helpful
foggy falcon
You won’t get any further here.
desert snow
Idk maybe create another post about my other problem? It's not related to cancelling or billing so maybe someone might know something?