#Xbox one turning off when I start game

1 messages · Page 1 of 1 (latest)

serene niche
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When I start to play game on my Xbox one the console immediately goes off but when I don’t play any game it’s stays on

errant thornBOT
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Please state the following clearly if you are seeking support:

  1. What is your issue? Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).
  2. What troubleshooting have you tried? Please list everything you have attempted.
  3. Have you researched your issue on the internet? If so, what results have you seen and tried?
  4. If no to 2 and/or 3, please start there.

If you do not provide answers to all of these questions, you are not likely to receive a response.

serene niche
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The model is Xbox one original and the OS version is 10.0.22621.2216

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I have done power troubleshoot and when i research my problem on the internet it talks about ventilation which I have no problem, power no problem too

spiral spoke
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Might be a bad fan or bad HDD. Are you getting an overheat warning when it turns on? Or does it crash for any other game? Do you have an external HDD to test with?