Hello
In xbox app it says auto renewal is on the 24th of april and I got charged today, on the website it says on the 18th anyways thats not really the big problem
It auto renewed and took money but I dont have xbox game pass even though it took money
#Xbox game pass payment issues
jaunty marten
dim hedge
You can confirm your subscription at https://account.microsoft.com/services
if that site says you have game pass active, and you verify that the account oyu log in to the site with is the same one you use with your xbox, then reboot your xbox and it might 'pick it up'
jaunty marten
firstly its xbox app on pc not xbox and I already did
it says it expires in less than a week
it says april 19th even though I already got charged
dim hedge
if the website says your game pass expires and you've already been charged for it, then you will need to contact customer support to investigate your account
jaunty marten
whenever I press xbox game pass on the app it tries to charge me then says wait for your subscription to extend
but that pop-up isnt showing up anymore
jaunty marten
if the website says your game pass expires and you've already been charged for i...
Already did
dim hedge
you already contact customer support and they said.....?
dim hedge
that's not official customer support, that's a random forum with random people - just like here
for account issues you need to contact real support
➤ Xbox Support Page: https://support.xbox.com/contact-us/xboxdiscord
jaunty marten
ye thats where I asked
dim hedge
you need to use one of the phone support / online chat options.
not the public forum option
jaunty marten
Im connecting to a live agent
ye thats what im doing rn
now it updates
only took 1 hour :/
ty for your help
dim hedge
lol glhf