XBOX Series X occasional black screen on startup. | XBOX | Page 1

onyx depot Apr 13, 2023, 6:42 PM

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Every so often when I start up my Series X, it goes to a black screen. I then have to hold down the power button until it makes a second beep and then it comes back.

I have my XBOX connected to a Dell 27" 1080p HDMI monitor via an HDMI switch. I've swapped out the cables. That's the only troubleshooting step I can think of to try, other than holding the power button thing, which I found by Googling.

Is there anything I could try? Ideally something other than "get a new monitor".

I appreciate any responses I get, regardless of if they solve the problem.

north night Apr 13, 2023, 6:45 PM

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Are you in preview program this as been happening too me for about 2 weeks

onyx depot Apr 13, 2023, 6:46 PM

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I am not, and this has been happening to me for months, sadly.

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I wonder if it's something to do with the XBOX not recognising the HDMI connection / EDID of my monitor, maybe due to the switch.

north night Apr 13, 2023, 6:47 PM

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For me it loads to a black screen and I have to press the xbox button to bring up the guide and select home it then loads home with no titles and it then filters all in same when switching between games or apps or areas like My games and apps and home or a game to home

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ah, okay seems a different issue when your on the blank screen if you press the home button goes the guide open?

onyx depot Apr 13, 2023, 6:49 PM

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Are you selecting Home "blind"?

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Because I can't see anything.

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I only get any image back after resetting.

north night Apr 13, 2023, 6:51 PM

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so for me and i think my issue is differnt but, i turn my xbox on its a blank screen i press the home button on the controller and the guide over lay appears and i select home. It then loads home with in a few seconds

onyx depot Apr 13, 2023, 6:53 PM

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I'm just concerned in case it represents a larger issue that I should get fixed while under warranty.

north night Apr 13, 2023, 6:56 PM

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on the blank screen press the xbox button see if the guide opens if it does then it could be the same issue. In any case I would take the HDMI switch out of the mix and try pluging the xbox right into the tv with HDMI no swicth. If that does not help i would then try factory reseting it by using the bind and eject keys on start up. You could also test on a other tv /moniter

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https://support.xbox.com/en-US/help/hardware-network/console/reset-console-to-factory-defaults#:~:text=1 Press the Xbox button  to open,the console to factory settings. ... See More.

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steps to factory reset using a USB

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when i say xbox button i mean the button on the controller just to be clear the guide button 🙂

#XBOX Series X occasional black screen on startup.