#I am having issues with my xbox app

1 messages · Page 1 of 1 (latest)

clever eagle
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I am having issues with my xbox app could someone please help me

little cragBOT
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Please state the following clearly if you are seeking support:

  1. What is your issue? Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).
  2. What troubleshooting have you tried? Please list everything you have attempted.
  3. Have you researched your issue on the internet? If so, what results have you seen and tried?
  4. If no to 2 and/or 3, please start there.

If you do not provide answers to all of these questions, you are not likely to receive a response.

clever eagle
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Windows 10
I have done alot of troubleshooting with automatically starting the services etc
Yes

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I cant send image

remote lichen
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explain your issue using text if you want to share a pic then upload it too a sharing site and share it here. Explain your issue with the app, we cant help if you do not tell use the issue and what you tried.

clever eagle
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Xbox App Error Having Trouble Installing Or Launching Games

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I tried to do "get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers" in powershell

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But it is coming up with an error

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remove-AppxPackage : Removal failed. Please contact your software vendor.
Deployment Remove operation with target volume C: on Package Microsoft.GamingServices_10.75.13001.0_x64__8wekyb3d8bbwe
from: failed with error 0x80070002. See http://go.microsoft.com/fwlink/?LinkId=235160 for help diagnosing app
deployment issues.
At line:1 char:44

  • ... t-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  •                                          ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    • CategoryInfo : NotSpecified: (:) [Remove-AppxPackage], COMException
    • FullyQualifiedErrorId : System.Runtime.InteropServices.COMException,Microsoft.Windows.Appx.PackageManager.Comman
      ds.RemoveAppxPackageCommand
ripe acorn
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i forget if powershell commands are case sensitive or not... but you can see that there is a case mismatch between the get and remove.

So try replacing the first part with Get-AppxPackage which is the actual command

runic glen
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try Set-ExecutionPolicy Unrestricted

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and then try again

ripe acorn
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(note, I am not suggesting that removing pacakges with powershell is the correct solution to whatever your original problem was)

clever eagle
ripe acorn
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i'd debug the two halves separately. i assume your attempt to list the packages is what's actually failing

clever eagle
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Yea

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Still not working

runic glen
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try

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Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServices" -recurse

clever eagle
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Remove-Item : Cannot find path 'HKLM:\System\CurrentControlSet\Services\GamingServices' because it does not exist.
At line:1 char:1

  • Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServ ...
  •   + CategoryInfo          : ObjectNotFound: (HKLM:\System\Cu...\GamingServices:String) [Remove-Item], ItemNotFoundEx
 ception
  + FullyQualifiedErrorId : PathNotFound,Microsoft.PowerShell.Commands.RemoveItemCommand
runic glen
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Remove-Item -Path "HKLM:\System\CurrentControlSet\Services\GamingServicesNet" -recurse

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forgot the net part sorry

clever eagle
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Same error

runic glen
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could you try search for the gaming services and see if its installed in the settings apps

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if it does not appear then i might know what the issue is

clever eagle
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Doesnt appear

runic glen
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search with the word: microsoft and look through the list of items

clever eagle
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In settings?

runic glen
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yeah

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in the installed apps section

clever eagle
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I have Xbox Live, Xbox game bar, Xbox

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No gaming services

remote lichen
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if gaming services isnt installed and running then nothing is going to work. If it isnt installed you should have a pop up in the xbox app to install it. Or you can install it from the microsoft store

runic glen
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are you familiar with the registry editor @clever eagle

clever eagle
clever eagle
runic glen
remote lichen
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when you used powershell did you install it back?

clever eagle
runic glen
# clever eagle No

you need to delete two registry keys and you should get a update for the gaming services in the microsoft store must i guide on it?

clever eagle
clever eagle
runic glen
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open the registry and go to this directory

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[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\GamingServices]

clever eagle
runic glen
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is there any folder named gaming services?

clever eagle
runic glen
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then gaming services is uninstalled

clever eagle
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Okay

remote lichen
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click on Start type in Services and click on the services app in the list do you see Gaming services and if its there is it running or paused ?

clever eagle
runic glen
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get-appxpackage Microsoft.GamingServices

remote lichen
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so you somehow uninstalled it and need to do what AGTV told you to do and install it back

runic glen
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open the powershell as admin

clever eagle
runic glen
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did it complete without any errors?

clever eagle
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Yea

runic glen
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restart your pc

clever eagle
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Okay

runic glen
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and then check the registry again after it has rebooted

remote lichen
runic glen
ripe acorn
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I was hesitant enough to suggest powershell commands but they were simple ones so okay.

But o definitely do not recommend editing your registry. You can literally ruin your entire windows install with single keystrokes on that.

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Use the troubleshooting guides linked.

You can also review the “reset windows” guides on the Microsoft site if worse comes to worse.

remote lichen
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just do a back up before you mess with anything so if it brakes you can roll back

runic glen
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@clever eagle any update?

clever eagle
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My friend is helping me diagnose

gloomy walrus
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hi, i am @clever eagles friend, the Gaming Services install button does not show up, all the xbox services are running, however his Xbox app does not load his games.

remote lichen
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so gaming services is installed and running then because tha isnt what they said before

runic glen
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if so its best to open the microsoft store and check for updates

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and reset / repair the xbox app

gloomy walrus
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i dont know, he just told me about it cause i had the same issues and i had services missing but his are all present from what i can see

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give me a minute to get him to quick assist.

clever eagle
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Okay so the xbox live services are running.

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This is @gloomy walrus on quick assist btw.

runic glen
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cool now try to repair / reset your xbox app

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and also open the microsoft store and under library check for any updates

runic glen
clever eagle
gloomy walrus
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Okay so he can login to Xbox, but it shows “having trouble installing games or apps? Fix it now” when we click that it just brings you to a useless support site

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his games also don’t show.

runic glen
clever eagle
runic glen
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and you didnt see a screen like this?

clever eagle
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Like what?

runic glen
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sent a image in dms

clever eagle
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Yeah

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I reset and reparied it

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It doesnt work still

runic glen
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please open powershell as admin and paste this

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start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

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hopefully it works

gloomy walrus
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you cant send images here

clever eagle
runic glen
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yes because gaming services is already installed

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now can you please check if the issue is resolved usually starting that service fixes the issue

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you know what lets do all the steps in order then

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Step 1:

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Get-AppxPackage gamingservices | remove-appxpackage

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Step 2:

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start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

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Step 3:

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open microsoft store and search for gaming services

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Step 4:

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install gaming services and restart

clever eagle
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I will try later not at home atm

clever eagle
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As stated above

clever eagle
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Might just needa buy a new pc

ripe acorn
clever eagle
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So I am losing all my data?

ripe acorn
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Read the page. You have to reinstall your apps but you don’t lose your files if you follow the instructions and read everything displayed. Also backup your important documents anyway

clever eagle
ripe acorn
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Then you try something else?

clever eagle
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Like buying a new pc?

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My pc is only like 11 years old so I dont see how this is happening

ripe acorn
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You do not need to “buy a new PC” to fix some weird software issue.

clever eagle
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I heard turning it off and back on again works

ripe acorn
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Okay I hope over the past literally-100+ messages you’ve tried rebooting 😦

clever eagle
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Yes!

clever eagle
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Yeah, shutting down and rebooting does nothing, this stupid app never works

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and the support page it gives me on fix it now is useless completely

ripe acorn
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okay, my suggestion from 3 hours ago is still valid though

clever eagle
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Apologies for my bad english

ripe acorn
clever eagle
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Omg!

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Yay all my files are gone

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But it worked!

clever eagle
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what is this windows 11?

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is virus

silk ruin
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If you wanted Win10, you should have selected option for Win10. And no, Win11 is not a virus, it’s the updated OS. Your files are gone because you did a clean reinstallation.

clever eagle
silk ruin
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Ok. The link post was for a clean install. So if you didn’t follow that and your files are gone, what did you do?

clever eagle
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I lost my files

ripe acorn
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Then you didn’t follow the instructions. A reset keeps your files.
Also a reset wouldn’t change the version of the operating system you have installed.

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I also mentioned you should back up your files, so assuming you did that then putting them all back would be easy

clever eagle
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I selected keep my files but no work

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sorry for bad english

remote lichen
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if you select keeps filies then they are kept

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Did you do a backup before you reset everything ?

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if you did then you can add them back if not then you should have followed the steps correctly as advised. There isnt away to get those back once fully delated.

clever eagle
remote lichen
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if you selected to back up then they are backed up.

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You cant have it both ways either you selected it and they are there or you didnt and they are not.

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Whats missing exacty are they apps and games? Are word docements ?

ripe acorn
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and just to renote: a standard windows reset does not change the version of Winddows you're running... so something else was done here

clever eagle
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so do i have virus?

remote lichen
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what?

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No

clever eagle
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then how 11

remote lichen
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because you upgraded too win 11

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quite simply put you did things wrong and here we are.

clever eagle
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no

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i got hacked?

ripe acorn
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You don’t have a virus and you didn’t get hacked.

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I suggest you contact official Microsoft support for further assistance with your windows install

clever eagle
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are you no official support

ripe acorn
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No. This is “community” support

clever eagle
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but why ✅

remote lichen
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because were not this as gone on now for 160 messages and you just found this out - we cant help you any further.

clever eagle
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but XboxOneGreen