Cannot access community content on games on Xbox, only on PC

[wintry epoch]

Please state the following clearly if you are seeking support:

1. What is your issue? Be specific. If your issue is with an Xbox console, please include which model and what your OS version is, as well as if you are in an Xbox Insider Program ring. If your issue is on PC, please include relevant versions (Windows version, any version information for specific apps in question, etc).
2. What troubleshooting have you tried? Please list everything you have attempted.
3. Have you researched your issue on the internet? If so, what results have you seen and tried?
4. If no to 2 and/or 3, please start there.

If you do not provide answers to all of these questions, you are not likely to receive a response.

[noble void]

Can’t post my issue because it’s too long so I guess I have to break it into multiple messages

I’m trying to play Forza Horizon 5 and access my gifts and community tunes on my Xbox Series X, but no matter what, I am always met with this error screen. This is only happening on the Xbox. I can access every community feature such as my gifts, the auction house, community tunes, etc. when I launch the PC version, so there is no issue with my Microsoft Account. This has been an intermittent issue for me for almost a year.

I have done the following:

•    Sign out then Sign back in
•    Remove my account entirely, then re-adding it
•    Restarting the Xbox
•    Shutting the Xbox down, unplugging all cables and removing the expansion card, waiting 120 seconds, then connecting back
•    Replacing the entire Xbox itself with a brand new unit (this was due to an issue with the first Xbox constantly thinking it was wired when an Ethernet cable had never even been plugged in)
•    Calling Microsoft and using their online chat support to speak with a tech, who could not help