account | XBOX | Page 1

coral wadi Apr 3, 2023, 10:14 PM

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I’m trying to play 360 games on my Xbox one and when I try to play Xbox live it says this current profile can’t play but it’s not banned cause I can play on my Xbox Series x

earnest tree Apr 3, 2023, 10:14 PM

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Remove the account from your Xbox, restart the console, and re-add it.

coral wadi Apr 3, 2023, 10:15 PM

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Where do I go to remove it

earnest tree Apr 3, 2023, 10:15 PM

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Settings > Account > Remove Accounts

coral wadi Apr 3, 2023, 10:16 PM

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Thank you

earnest tree Apr 3, 2023, 10:18 PM

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Yep! Should be fixed once you go back into a 360 game and it resyncs the profile.

coral wadi Apr 3, 2023, 10:25 PM

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I did everything but it still won’t let me

earnest tree Apr 3, 2023, 10:29 PM

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Interesting. Is there an error code along with the message? What exactly does the message say when you try to play?

coral wadi Apr 3, 2023, 10:32 PM

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So I tried it on bo1 and all it says the current profile is not allowed to play on Xbox live

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And it just keeps saying that I’ve tried different profiles too

earnest tree Apr 3, 2023, 10:35 PM

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I see. I was just about to ask if you had checked your privacy settings, but if it's happening on every account on the system, then I'm wondering if there might be something else going on.

Have you tried a factory reset? Make sure to keep your games and apps when it asks you.

coral wadi Apr 3, 2023, 10:46 PM

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I can try that right now

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YeH even that didn’t work

earnest tree Apr 3, 2023, 11:05 PM

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Hmm. Check your privacy settings just to be sure. If there's no issues there, then unfortunately I'm at a total loss.

coral wadi Apr 3, 2023, 11:51 PM

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What do I need to look for

#account