#Can't Login into Premium Services

1 messages · Page 1 of 1 (latest)

winter peak
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Started about a week ago.

Email is [email protected]

Error..."Failed to find the user"

What is going on?

woeful wharf
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@sour plank can you look into this?

sour plank
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Just raised this with the developers...

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@winter peak - are you a feeder or a paiud subscriber?

winter peak
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Paid Subscriber

sour plank
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OK, there should be a button at the bottom to login "as subscriber" which should resolve this.

winter peak
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Yep this worked. Thanks!!

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When you change things, can you please let us paid subscribers a heads up.

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I should be able to login and the system should just recognized the login and provide the proper access.

woeful wharf
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I think that was the plan but mistakes happen, the button hopefully is just a workaround until ADSBx can figure out what went wrong.