Unable to Reach Back-endResponse not successful: Received status code 500 | Twenty | Page 1

cerulean umbra Feb 24, 2025, 12:24 PM

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Hi, I cannot log into the twenty hosted account we have. All accounts see the error described in the title. Is this known, can someone please assist. The environment is this accounts email domain. Thanks

sand vortex Feb 24, 2025, 1:45 PM

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Hello @cerulean umbra, not sure to fully undertsand your issue. By hosted account do you mean your self hosted Twenty instance or is it the cloud version ?

cerulean umbra Feb 24, 2025, 2:06 PM

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cloud version

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through twenty.com

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It is inaccessable

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I can access the domain, but then nothing can be done. I see the error code I stated in the thread title.

sand vortex Feb 24, 2025, 2:18 PM

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@cerulean umbra Could you please DM me your email ?

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Have you tried accessing your account through incognito mode ? ( To put aside any caching issue from your browser )

#Unable to Reach Back-endResponse not successful: Received status code 500