technical-help

[willow flax]

ty i will hunt it down later

[bitter meadow]

Doesn't go there? But... It's the only space left? 😭 i finished the piece at the end of the vid and it's literally the only space left for that puzzle piece.

[mortal edge]

i applied a blueprint and now its gone

[woven hemlock]

sometimes people put the wrong pieces in different spots, think it's locked in, and get confused on why a different piece isn't locking into place, which is what i thought you were having trouble with

[lilac valve]

i did i even restarted my pc but my monitor size is 3440 x 1440 so its not showing in the drop down list at all anymore

im not even sure what i did cuz it was fine yesterday

[woven hemlock]

the devs go into fiddle with stuff occasionally, so potentially something they did messed with resolution settings? that's just a guess though, not confirmed

when you played yesterday, the 3440x1440 option was still there, but now it isnt?

[woven hemlock]

are you sure it isn't placed in your current house?

[mortal edge]

from what iv see its not

[lilac valve]

i think so, i had it fit to my screen just before this so i feel like it had to have

[woven hemlock]

if you're willing, you can test this by applying an empty blueprint and forcing everything back into your backpack and warehouse, then searching through it again for the feeder

[mortal edge]

Oky

[lilac valve]

{to whoever did that thank you}

[woven hemlock]

i saw some people before discussing full screen mode vs windowed mode, does switching between them affect your resolution?

[mortal edge]

it looks like it didnt show up but when i redid it went back

[woven hemlock]

do you have the feeder back now?

[brazen echo]

I bought the large fish tank and place it in the blueprint, but when I switched to my other blueprint, the fish tank is gone. I can't buy it again.

It's not in either inventory.

[mortal edge]

yes

[lilac valve]

windowed mode made it go to the 2560 x 1440 resolution, but when its put back into full screen it stays in that resolution now with these bars instead of my default 3440 x 1440 resolution even after a pc restart

[woven hemlock]

hmm. could try reinstalling the game, if that doesn't work, you could contact their support team to see if they have any insight

[lilac valve]

probably a good idea, i really appreciate you trying to help, it means a lot

[woven hemlock]

do you mean that when you switched to a new blueprint, you can't find the fish tank among the possible items to select? or that you applied a new blueprint, and can't find it in your inventory to place down?

[brazen echo]

Both, it is gone from blue prints and from my inventory, but when I go to vanya it says it's sold out.

[woven hemlock]

can you check your backpack, warehouse, and mailbox to see if it was sent to one of those three places

[brazen echo]

Omg it was in my mailbox 😂

Thank you

[warm tangle]

Where can we find official tos for heartopia?

[dusty tangle]

There might be something else you can do actually. There is a way to manually change the height and width of the game if you’d like to give it a try ? It would be via the registry editor. When players have been experiencing a smaller window size, this is what they follow and they’ve gotten back their regular game screen size again.

[wanton cypress]

I keep getting a message saying “insufficient load. unable to place item” but my wifi and game is working fine elsewhere, anyone else experiencing this issue?

[lilac valve]

I'll definitely have to try this!

[woven hemlock]

the load it's referring to isn't your wifi/network, it's the amount of items you can place down on your plot. each item takes up a different amount of load on the plot

[wanton cypress]

omg tysm that makes sense

[hollow patrol]

I can’t collect this reward, it says I have 21/21 pieces but the number for the reward says 22?

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[hollow patrol]

Oh okay! Just wanted to make sure I wasn’t crazy lol thanks

[lilac valve]

This strategy works! It fixed my game, your the absolute best!

[quiet sphinx]

Mlp badges don't showing up but i have them im backpack

[odd plume]

Hello, I need help. The game is not letting me log in. I have already tried everything: I reinstalled the app, repaired the files, and logged out and back in, but I still get a “Login session expired” error. Please help me fix this issue. Thank you.

[restive belfry]

this has been my issue since a week and its very frustrating and annoying. + I messaged support immediately

[woven hemlock]

if they aren't showing on the mlp badge page, it's a visual bug - switching towns or reloading the game should fix it

if you mean that the game isn't detecting them when you're trying to send one to someone else, please make sure that all of your badges are in one location (eg all in warehouse or all in backpack)

[forest cloak]

i cant seem to claim these stars and its been 3 days now

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[quiet sphinx]

I reset and nothing

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

which error are you trying to fix? not showing up on badge page, or unable to send

[forest cloak]

okay thank you

[floral orbit]

Hiiii guys 👋🏻
I have a big issue in my game , that the fave food for my cats don’t work anymore (which is awful cause I have atm the mission anecdote star princess from Joan) i gave every fish available atm no fave food also not the food from joan herself😵‍💫🫣. I really don’t know what to do anymore at this point 😅

[loud elbow]

i need help yall i collected the full set of the winter furniture and it won’t let me collect the rewards

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[loud elbow]

ohhh ok

ty

[woven hemlock]

Did you already confirm which is your cat's fav food, or you need help figuring it out?

[loud elbow]

i was like why is it just telling me what it is 😭

tysm man

[ornate hawk]

Really we had to do much just to looking at your own account that which one you used that's really bad feature

[desert lintel]

My game kicks my out after a certain amount of time! It keeps doing it. I play on iPhone, any fixes? I can log in and everything, it just kicks me out of the game

[woven hemlock]

you can complain to their support center o7 staff dont look in this channel for bug reports/feedback

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[undone bone]

Hello it wont let me share pictures in the mlp trading ameria channel

[daring hound]

game isnt letting me play at all even after update

just sits on this screen and says login timed out T.T

[pastel hill]

is there anyway to stop calls?

[woven hemlock]

when you accept the call, you can deny the request

[pastel hill]

can I block calls all together?

[woven hemlock]

as far as i can tell, no. could suggest it to their support team

[lilac zephyr]

Hello i need help because someeone i know is unable to play the game because they are constantly running in circles, they uninstalled and reinstalled the game, fixed game files and even entered build mode

[woven hemlock]

are they playing on PC?

[lilac zephyr]

yes on laptop, this has been going since this morning

[woven hemlock]

Help! My character is walking on their own without my input / unable to move on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[undone bone]

i can text in there just fine, a link pops up whenever i try to add a picture with the message i’m sending

[woven hemlock]

can you show the error youre getting

[undone bone]

for some reason it works now i guess i just had to mention it for it to work thanks for your help

[woven hemlock]

ah yes, the tried and true'd method of 'complaining so that it starts working'

[undone bone]

🤣🤣🤣

[desert lintel]

My game kicks my out after a certain amount of time! It keeps doing it. I play on iPhone, any fixes? I can log in and everything, it just kicks me out of the game

[floral orbit]

I need help figuring it out .

[lusty gorge]

it wont let me collect the reward but it keeps notifying me that i have it

[woven hemlock]

Unfortunately there's no guaranteed way to figure it out. I've heard someone say that the cat's food changes every day, but I'm not sure if that's confirmed or not.

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

do you do anything in particular before you get kicked out?

[floral orbit]

Oh no then I‘ll never finish the mission from joan🫣

[woven hemlock]

TBH if it really changes every day, you could just feed it the same few fish every single time. A broken clock is still right twice a day, etc

EG feed it the same 5 fish every single time so that there's a variety,s o you have a higher chance of landing on the fav fish

#gameplay-help might have more recommendations on how to find your cat's fav food

[loud elbow]

anyone know where i can find ants? not sure if this is the right channel but ive looked in the fishing village near the buildings and i cant find it?

[tiny harbor]

In fishing village

They crawl on grounds

[loud elbow]

i know i looked there but i cant find it😭 google says around the buildings but i dont see..

i’m finding every insect but the ants

[ionic lynx]

When will we get update I still cannot claim rewards it’s been about a week now.

[tiny harbor]

Near the entrance, but they're very tiny

[loud elbow]

ok i’ll try there

i still can’t find it maybe ill try sense booster

[tiny harbor]

yeah 👍

[loud elbow]

[fresh sage]

Hello, why can't I not message from the SEA MLP badge trading, can anyone help me with this? Sorry for being a noob lol

[tiny harbor]

They just crawl even on rocks

[zealous quiver]

Try prawn or shrimp, cause it works for me.

[floral orbit]

Thank you i‘ll try it there 🙏🏻

[floral orbit]

I already did , I gave like different fishes I could find for over a week but I‘ll try again . Thank you for the tip mabye it helps on one day 🤞🏻

[torn sedge]

I can’t interact with my cat but can with my dog i tried restarting my game but the issue still remains TwT

[silent elk]

Help?? What do I do? It won’t let me obtain the badge I need from the box at all

[slate lantern]

try SEA 3 there a lot of sea post~

[slate lantern]

im guessing it cause ur backpack is too full so its failing to be obtain~

[slate lantern]

try build mode then exit

[torn sedge]

It worked!

Thank you TwT

[slate lantern]

that so adorablee

[torn sedge]

It’s like she’s saying “agh i can finally stretch”٩( ᐛ )و

[woven hemlock]

ants are really hard to find because they're so small + close to the ground, they tend to glitch into the ground lmao. sense booster's a good idea yeah, + make sure you're catching with the right hobby level + weather conditions/etc

[woven hemlock]

no word from devs on when it will be fixed

its actually been longer than a week

[zinc pier]

It kinda sucks that they currently have no option to unbind accounts

[heady briar]

Have they mentioned anything about fixing this yet? its been a week for me but i heard its been a bug since the bp launched (from whales who purchased the whole pass first day) i know its well known atp but im just curious if theyve said anything about fixing it?

[ripe gate]

having the same issue with mine

[tiny harbor]

It's a global issue, and people said devs are fixing it but I don't even know if they really are fixing it or not

[heady dove]

hye umi! i just noticed the mention. i solve it. i just uninstall the game and reinstall it. maybe something wrong with the game file. now its okay ^^

i came to that conclusion base on your solution.
steam and taptap launcher both use different save file i think,
so maybe something wrong with my files. thats why i just uninstall and reinstall

[silk girder]

is there problem with webshop ? cause i cant purchase anything , it always said failed

[slate lantern]

it is they taking our acc where the privacy policy xd

[hallow jetty]

Um Hi I'm new to this game and I can't even login with my face book account. Is there any way to fix this?

[timid kite]

same and its bugging me

[tidal sable]

Okay like it fixed its self then it didn't it's saying my character is busy ? But clearly is not lmao I can drive sorta and I tried the reset posting nothing logging out and back in nothing

[woven hemlock]

try switching to a new town, your character glitched on an action so it can't move on to another one. switching towns usually clears action glitches

[tidal sable]

How do I do that? lmao I'm so inept sometimes it's scary

[ripe sonnet]

This was definitely because your backpack was full. Happens to me every time I want to open up an egg and I have to empty my backpack first.

[ocean shuttle]

Is this a common bug or ? (Ignore the fallout xd haha)

I can’t accept it

[zealous pike]

known bug unfortunately, no fix yet

[ocean shuttle]

Ohhh dang

[royal oak]

Hello, I've been having this issue all morning.. I have all 6 resonance elements but I cannot water the tree. Is this a known bug? It's been happening all day so I've closed and open the app multiple times.

[woven hemlock]

There’s two ways to switch towns, one way is to go to your friend’s list and select one that is online and isn’t already in your town — you’ll be teleported to their town when you do. Another way is to go to you watch, then settings, and click ‘return login’. You’ll be taken back to the start screen, where you can click the windmill icon to either select a friend’s town, or go to All Towns and select a random one

[tidal sable]

Thank you

[woven hemlock]

can you show what you’re trying to do? show your element page, etc

[royal oak]

So I've collected all elements, I haven't watered the tree and I went to go water it but it won't show the watering can.

[near minnow]

Anyone know why this is happening

[fiery sail]

I’ve just submitted another ticket about the wishing stars because first one went unreplied to, has anyone received a reply and have they confirmed fix time ect? I CAN NOT WITH THIS RED BUBBLE ANYMORE

[tiny harbor]

Wifi issue?

[woven hemlock]

Hmmm. Try walking back and forth in front of the tree from different directions, sometimes the popup is a bit finicky. If it’s not working, try switching towns, that usually clears glitched icons. Opening and closing the app usually puts you in the exact same spot as before, so it’s not actually a reliable way to ‘reboot’ the game

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[near minnow]

Thanks mate

[royal oak]

I've tried that, I've circled the tree a few times. I've also opened the game on my phone and my pc. It's so confusing.

[cyan latch]

My pink diamond suddenly become negative 20…and now cannot do any activity like gardening🥲

[near minnow]

Restarting fixed it

[woven hemlock]

Contact their support team, but most likely they’re going to tell you that the only fix is to top up to go back to a positive heart balance

[slate lantern]

sadly there is still no maintenance for it im one of lucky people who have this bugged but no red dot xd

@spring plinth bestie help hehe

[tiny harbor]

Get out bozo

[spring plinth]

Thankkks

[somber delta]

Whenever I finish cooking the steak dish it doesn't appear in my bag (it's not full) or seems like i've obtained it, i just end up wasting ingredients does anyone know why?

[slate lantern]

did u do a refund?

[woven hemlock]

Try switching networks if you can (eg WiFi -> LTE) to see if the game is having trouble connecting to the network? Not because your network is poor, but the game has poor optimization, so sometimes it # struggles

[tiny harbor]

Uh you can probably restart the game, if the food didn't appear in your backpack 🎒

[mighty ledge]

I bought a fish tank from the collector and now I can’t find it in my inventory or solo build it’s just gone help please

[atomic torrent]

Hello, i'm not sure where to ask for help, i couldn't find a support email or chat. i claimed this badge when it first started but it still says i don't have it, checked my mail, my bag and everything. i'm kinda sad cause someone said you can only get the rare edition once and i already picked one and but i didn't even get the badge... any solutions?

[somber delta]

it's been happening for days now even when i relog sadly

[tiny harbor]

Ah well, it might be a bug.

[slate lantern]

did u check if u bag or warehouse or mail have the box?

[atomic torrent]

yes when i first redeemed it i went to check and it wasn't anywhere, so i thought to give a day or two and its been abit already

[mighty ledge]

Ok I fixed my problem with this tip

[slate lantern]

the box not the badge just making sure~

[woven hemlock]

Check your mailbox, backpack, and warehouse

[slate lantern]

because there chances u might have not actually claim it yet and it still in the box if the box is no more

then ur only choice is to ask if someone have an extra of it (yes u can still get them by pulling in the pack but very rare)

[atomic torrent]

yes i opened the box and i picked the badge, i chose Spike's Pride Badge and i never got the badge

[slate lantern]

i see is ur bag full ? and im guessing the box is still there, it couldnt fully obtain since the bag is full try it out~

[tiny harbor]

Your bag has no space?

[lunar halo]

is there a fix for the winter snowscape collection reward bug?

its driving me crazy lol

[atomic torrent]

my bag at that time was not full no, now it is haha, but this was awhile back i think

[slate lantern]

i mean no hurt in trying it again rn~ just make sure bag is not full anymore xd

[fiery sail]

I can not understand why this is taking so long to fix 😂 have they commented on this at all???

[slate lantern]

im happy im one of the lucky peep that have the bug but no red dot cause it will drive me crazy too lol

[lunar halo]

lol i hope they fix it soon

[bitter hinge]

I think because of spring festival there has been no updates. In china the spring festival can last up to 9 days and they get that time off from work

[slate lantern]

yep even cs reply is the same, if im one of the devs ill fix it lol

xd

[woven hemlock]

the bug has been out for ~3-4 weeks atp, so 😔

[slate lantern]

oh truee

i forgot about chinese new year

is a big thing in china

[woven hemlock]

long past chinese new year

[bitter hinge]

Yes Chinese new year should be over by tomorrow I think (pst USA)

[slate lantern]

for me the bugs showed up like a week ago when premium peep hit lvl 60

xd

[bitter hinge]

Yeah it’s been a long time hopefully we get an update soon… I think maybe at the end of MLP event

[slate lantern]

technically those who paid to make the lvl go speedrun was tiny voice so the bug wasnt that much of a big deal, but now all players have it

[woven hemlock]

i just looked up when i started telling people that devs are aware and all we can do is to wait 😂 feb9th is the first post i can find

hopefully its fixed soon

[slate lantern]

fr hopefully they fixed this bug in general so new collection doesnt get affected

[slate lantern]

oh no that 2 more weeks xd

they just need to search and change few codes

[woven hemlock]

seems like they ont have a QA department, otherwise when they fixed the hymn collection, they should have gone thru to check all their other sets

[slate lantern]

frr

i wonder if cn have this bug too

are they going crazy as we all are?

[lethal wraith]

Pls help. I cant place this cooking set

[zealous pike]

not enough load space :c

[lethal wraith]

Even i put it anywhere its not working

[woven hemlock]

the item you're trying to place uses more load than you have remaining

clear out some items from your build in order to place the item

one item =/= one load

[lethal wraith]

Ohhhhhh i seeeee

[mystic tree]

what server are you?

[dusty tangle]

How To Submit A Bug Report / Speak With Customer Support

There are many categories of tickets you can submit, from bug reports to transaction issues.

Open your watch and go to Settings ⚙️ .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

You will see two options now:

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[left plaza]

Hello! We need help.

My boyfriend can't open his Heartopia app on PC via Steam. It only shows what's on the photo. We already tried to install via TapTap but still the same. He can open other games but not Heartopia. What seems to be the problem?

Thank you so much.

@here

[slate lantern]

did he try to fully reinstall? since tap tap and steam are the same just the launch is different

or repair

[glad crypt]

Hai! Discord server question, Im trying to send messages in the MLP Trading US chat and it keeps saying I cant send my message bc I dont share a server with the recipient? Does anyone know what I'm doing wrong or missing?

[slate lantern]

there currently 3 america trading post, all of them are full except America 3, try that~

[left plaza]

Yes, we already did

[glad crypt]

Ah thank you ❤️ If it doesnt work then Ill be back lol

[dusty tangle]

The solution to this would be to manually change the height and width of the game. Your boyfriend can do this by following these steps ( it was posted by a Heartopia Staff member so it is safe to follow ).

[left plaza]

I am trying now, will update you. Thanks for this!

[weak sequoia]

Look what happened

[dusty tangle]

This is a somewhat common error that a lot of players have been getting. Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[left plaza]

It worked. Thank you so much! I've been stressing over this problem for a day 😭 @dusty tangle

[night root]

Can’t claim the star reward in my furniture tab. Had no problems with the other collections.

[dusty tangle]

This is a common bug that everyone is experiencing. Customer Support in-game are aware of the situation so now there is nothing left for us to do except wait for the developers to provide a fix for this issue.

[woeful creek]

idk when will they fix this

[crystal maple]

why can't i do the snowman more than once a day? i'm struggling to get the blue skin 😭

[river vale]

Is there a way to send a bug report on something that happens in co-build?

I tried to invite my friend to my blueprint co-build and when she accepts it, all she sees is an empty grass lot.

The same happens when she sends an application.

[dusty tangle]

You should be able to do this more than once a day. Personally, I did it 6 times in a row to get the secret skin colour in one day.

I believe the timer is 10 minutes before you can add more snow.

[woven hemlock]

there's a 10-minute cooldown between snowmen

[crystal maple]

ah man okay, thank you!

[cosmic gyro]

What's going on with my intro message?? I typed up a long text, and waited 15 mins just for it to delete it

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[river vale]

Thank you so much!

[dusty tangle]

I see your message in #self-intro #self-intro message

Unless you mean something else ?

[cosmic gyro]

Oh yeah, sorry. It warned me, it didn't delete it

[dusty tangle]

Ooh gotcha. Meow Bot will warn users who post 4x of anything. This can be 4x of a repeated word / words, 4 links, 4 of the same emojis & etc.

[cosmic gyro]

Ohhhh, I was thinking that but wasn't sure. Aw man, I really like aesthetic symbols too 😔
But duly noted, thank you!!

[woven hemlock]

it once warned me for posting 4x in a message bc i was so confused by something, the bot does not think about nuance, it sees repetition and warns 😂

[dusty tangle]

I really wish they would adjust it from 4x to something a bit higher. I’ve been asking since September but it seems they’re set onto 4x.

It was such a hassle because it would eventually server-mute everyone -> even one of the moderators back then got muted from the server. Which I guess is the only thing they adjusted / removed .. which is better than nothing I guess.

[cosmic gyro]

XD okay thats kinda golden

[woven hemlock]

me and my humble , against the big bad meowbot.....

[woven hemlock]

haha yeah, there must be a cooldown between warnings before it mutes? because i've gotten a little list of warnings but i havent been muted

[cosmic gyro]

At least it's good at its job 😭

but it sounds incredibly frustrating. here's hoping it gets adjusted soon

[dusty tangle]

Same ( thankfully ) - I think they fully removed that part when the moderator got muted or you might be right that they at least set the mute to a different setting.

[woven hemlock]

hello mr beast, have you come to sell your wares again

@spring plinth @somber rose mr beast is here to sell his wares

[cosmic gyro]

please give me a small loan of a million dollar mr.beast

[slate lantern]

real not loan but a donation

[cosmic gyro]

nah facts though

[woven hemlock]

a small loan of a million dollars, but the interest on that'd be a killer

[cosmic gyro]

XD ok i didnt think that one out

[slate lantern]

yall with ur imagination xd

[slate lantern]

fr i wanna slap it so badly xd

[woven hemlock]

we gotta have a little whimsy to hold onto here in technical help. i close my eyes and all i see is 'the winterscape set is bugged, devs are aware, it will be fixed eventually'

[merry obsidian]

I just purchase a full furniture set from BOB but some of the items are missing

pls help :((

[woven hemlock]

is your backpack full? if so, please check the mailbox for unclaimed items

[merry obsidian]

I’ll double check! :))

all is good now!! Thank you!

[zinc jetty]

has this not been fixed yet?

[hexed scroll]

Does anyone know if this weekly translation limit is going to go away? I have friends from all around in game and we don’t speak the same languages

[dusty tangle]

It has not been fixed yet. We’re all still waiting.

[sharp shuttle]

hey guys how do u turn off the ‘new entry’ jump ???? plzz

[slate lantern]

woah there a weekly trasnaltion limit?

i thought that doesnt have limit

[dusty tangle]

No one would know this unfortunately because it’s a decision that would have to be taken internally by the developers of the game. You can definitely suggest it here at #suggestion though.

[hexed scroll]

Yep a limit

[slate lantern]

thats so sadd

why did they limit that too much for the ai?

[dusty tangle]

What do you mean by this ? Do you mean the little animation your character does every time there is a new entry for your Collections ? If so, there is no way to turn it off.

[hexed scroll]

I have no idea but I put a suggestion for it to be taken out

[woven hemlock]

it's probably a limitation of the ai module they're using, can only get X amount of translations per week before the yhave to pay up or something

[slate lantern]

ya i was thinking that or they dont want to pay so much xd

[woven hemlock]

hahaha

[topaz crystal]

is the gacha really normal(treehouse)? I frequently get the unlocked ones than those that are still locked. I mean, it's totally excusable for the rare ones. but those uncommon ones should at least be easily acquirable right?

[woven hemlock]

according to the devs, the rates are correct

there's no system in place to guarantee that you get an unobtained uncommon item, unlike the pity system for rares

[harsh niche]

I have the same problem, I keep receiving duplicates of "common" items and after 100 draws I'm still missing one that's only worth 5 tickets, it's incomprehensible, seriously!

Hi! Can someone tell me how to check the status of ticket please? I send several on the past few days and have no answer or don't know where to find it, thank you for your help.

[dusty tangle]

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[harsh niche]

Aw thank you! I had to click on :CustomerSupport: 
I did not know! Thank you, I could find the answer now!!

[umbral hearth]

hi! did anyone encounter this problem? this happens whenever i'm in my island and i'm going to build mode

[dusty tangle]

Personally, I haven’t encountered this issue. Can you try repairing your game files to see if that helps ? You can do this by going to the login screen and pressing on the button with a wrench on it called Repair ( ).

Are you still stuck ?

[solid island]

Stuck on this screen, playing on steam. I can click the options yet nothing happens.

[woven hemlock]

did you fall through your island? can you try clicking build mode from the terminal instead of going to the island first?

[dusty tangle]

Does it redirect you to the login website on your browser or not even that happens ?

[solid island]

not even that happens! x

can i send videos here?

[dusty tangle]

You can send videos if you’d like ( as long as no personal information is in them ). What you can do in this situation is verify the integrity of your game files on Steam. Have you tried this ?

If this doesn’t work, you can try restarting your device / PC.
If that also fails, then you should try uninstalling and reinstalling.

If nothing here works, then let me know

[vernal knoll]

So resident requests are supposed to refresh daily at 6:00 right? I checked in today and i still have the same requests from yesterday

[solid island]

Thank you! i already tried reinstalling, verifying game files in steam, restarting pc and steam

im talking in it since i asked my friend too hahah but heres a video explaining what i am seeing x

[umbral hearth]

hiiii. it's okay now, thank you! i think i just needed to click that repair button and let the game files update lmao

[umbral hearth]

nooo i didn't. i tried clicking the build mode from the terminal and it's okay now, thank you!

[solid island]

i just did the most simple thing, turn on location settings in browser and its working!!

[odd veldt]

Hello ! I have a problem with my pet cat, the game doesn't allow me to interact with them and it's been like this for a few days. They are starving and I can't feed them I don't have this problem with my dog tho!

[dusty tangle]

When this happens, all you need to do is enter solo building or a few seconds and then exit the building mode. Approach your cat again and the interaction bubbles should now appear. It’s a temporary fix for now.

[woven hemlock]

they switch over at 6:00 am server time, but I think the first day's switch can get delayed if you don't finish certain quests in time from day 1

[odd veldt]

Thank you so much, it's working!!

[vernal knoll]

Got this. Thank you!

[obsidian palm]

Where can I report a bug, especially regarding about top up issue.

[dusty tangle]

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[obsidian palm]

Thank you so much!

[pastel flare]

Good day! Does anyone know how to resolve this?

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[iron olive]

Help

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[rancid plinth]

Hey guys!
It's been like this for days. I can't get the reward even though I have all the sets. It shows that I have a reward, but I'm not receiving it :(
It would be nice if someone could help, or if I'm the only one :')

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[rancid plinth]

Thanks!

[radiant pewter]

Guys is it only me because i cant log into heartopia it always says "Unknown Error"

[tall plank]

Hi guys. I am wondering if anyone is experiencing the same issue, but I am not able to board my first cat since it keeps saying “the kitty needs some quiet time… come back later” i made sure his energy and everything is full, even when she’s purring she won’t go. Spammed it for over 200 times in a row 🤣😭

[patent pulsar]

I can login what I should do?

[sharp shuttle]

hey guys how do u turn off the “new entry” jump?

[dark bramble]

Anyone knows how to fix the lighting effects of lamps on PC? I always need to check from my phone to see if it’s too bright or not

[sleek jungle]

Anyone who why in frostpore fishing shoal doesn't give us instant fish catching like the normal sea fishing shoal does? We still have to catch every fish manually. Is this supposed to be like that?

[dusty tangle]

What does the full error message say ?

[dusty tangle]

There is no way to skip the little animation for “ new entry “ related to Collections.

[dusty tangle]

This has been an issue on PC since November. The best thing to do would be to report this visual bug to Customer Support in-game.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[brittle patio]

Hi Team, I cannot find Albert on my map at all? I even jumped town to fix it but still nothing.. I saw him briefly when i was on the rainbow to the tree but once i was off, he dissapeared again. This is a bug, He will also only appear if i get near him and magically found him, otherwise he is invisible again

[dusty tangle]

⭐️ Please make sure that you enable network access when the pop-up appears. Also make sure all permissions are allowed and granted.

⭐️ You can also try other Internet browsers such as Microsoft Edge, Google Chrome and Firefox. Make them your default browser and try the login process again.

⭐️ Please also make sure location access is enabled.

[dusty tangle]

Can you zoom in a bit more on the map ? On the left side you have a slider to look closer at the map. Just drag it up the slider to zoom in.

[brittle patio]

Thank you! I can see him now, somehow it never clicked with me that this may affect visibility 😆 Thanks for your help!

[vague burrow]

No matter what I do, I can not enter a tagline. - Clicking, enter, tab does not allow access to that line. I even tried joining a new town and that didn't work.

[dusty tangle]

It doesn’t let you type at all ? Even though the cursor is invisible ? Normally if you just click or press in that box once then try typing, it should still let you type.

[vague burrow]

I just needed to whinge, it's now letting me, before even with the cursor visible it wouldn't. Thank you. I was getting frustrated.

[dark bramble]

Thank you!

[deft kelp]

Need help with my cat it's not responding to me 😔😭

[sharp shuttle]

thank uu

[deft kelp]

Can you get someone on the team to private message me ASAP please 🥺

[woven hemlock]

i don't think you get automatic instant fishing during normal shoal either? pretty sure it's random chance, but might want to ask #gameplay-help for confirmation

[crystal canopy]

Hi everyone, I just wanted to ask, in case anyone has experienced this.

Previously, if you wanted to exit the menu or the bag, you could just press/swipe back.

Now pressing/swiping back forces it to close.

Can anyone help?

Thanks.

[dusty tangle]

You don’t see the interaction bubbles above your cat ?

If so, please enter solol building for a few seconds and then exit that building mode. Approach your cat again and the interaction bubbles should appear to feed and play with it.

[woven hemlock]

DM @twin yacht if you're trying to reach a server mod, open a ticket in the game's support center if you're trying to reach a game staff member

To use ModMail, follow the instructions in #guide
To open a ticket in the support center:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[deft kelp]

See nothing on the cat side

[dusty tangle]

If you don’t see the interaction bubbles above your cat, then please enter solo building for a few seconds and then exit that building mode. Approach your cat again and the interaction bubbles should appear to feed and play with it.

[desert lintel]

No it’s just random and jt takes my back to my
Home Screen of my phone

[woven hemlock]

make sure there's enough space on your phone, in case it's an issue of not enough memory. you may need to also reboot your phone and/or repair the game files via the start screen (wrench icon). you could also try a full re-install of the game to clear out any corrupted files

[ashen gust]

this game is dmb i spent 4 hrs decorating and building a house just for it to not be saved later

[rugged lotus]

Hi excuse me, i would like to ask, my game is unable to log me in, showing a message saying login timeout or login failed

I have tried many attempts such as disconnecting my wifi, changing into data mode, and uninstalling the game

Could anyone help me with this? Thank you

[tiny harbor]

Restart router

[gritty vale]

Are the pink bubbles location (that can give exclusive furniture) a one time thing? There's this tutorial for 21-27 Feb, but now that I'm checking them again - there's none at the same places

[turbid swallow]

Same, even though my internet connection is fine

[desert lintel]

Okay thank you so much, how much space do I need?

[woven hemlock]

not sure, but tbh you should always leave a good amount of space on your phone to ensure apps can run smoothly

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[cloud ridge]

Quick question... How do I get access to the mlp trading channel?

says I can't

[woven hemlock]

oh no the game should be auto-saving your build every few minutes as you're working, so if you ever notice it stops doing that, i'd stop and save and exit to confirm everything is how it should be

[trail tinsel]

Ty, i will wait then

[woven hemlock]

they only spawn once during the week, then the next week there will be new pink bubbles, potentially in other locations

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[cloud ridge]

Okay ty

[rugged lotus]

tried restarting router still doesnt work

[tiny harbor]

Then try the other methods

[woven hemlock]

have you tried the rest of the suggestions on the list?

[wanton valve]

hi. i can't play since earlier because it keeps on showing "login timed out." what do i do?

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[patent pulsar]

I play it in tablet

[rugged lotus]

yes i have

[woven hemlock]

have you also tried downloading a vpn or using dns?

[rugged lotus]

yes

this doesnt make sense, why can my friend who lives in the same region as i am, is able to log into the game normally

meanwhile i have to go through all this process

[dusty tangle]

Can you try changing your default browser to something else ? Microsoft Edge, Google Chrome or FireFox ? You can do this at the settings of your tablet. You can also turn on location access there.

Otherwise you can always try downloading the game on a different device.

[wet rover]

Help! My game is stuck in 1 fps even though I already updated my drivers, reinstall, repair, and tried playing heavy games but its not the same as heartopia. can someone help me to fix this issue? (i'm playing heartopia pc from steam)

[crude heart]

Hello, can you help me because I've been playing Heartopia for a long time and it always says no internet connection, sigh. Then when I play or watch, it doesn't show up, it's only in Heartopia that the internet goes out no matter how many times I reset the wifi. I hope they can fix this.

[desert lintel]

I have 20 GBs and it still crashed 😭

[woven hemlock]

did you do device reboot / repair game in app yet?

[timid olive]

What would happen to fashionwave tokens after the event?

[spark valley]

Still bug

[desert lintel]

I repaired the game, no luck. I’ll reset my device and get back to you

[woven hemlock]

#gameplay-help

[woven hemlock]

this channel is for players to help players, so reporting here isn't effective. please report bugs to their support center

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[vestal wyvern]

Why are the pets so bad

[unique meadow]

I’m trying to login on my pc. But whatever option I use it doesn’t work. It just keep telling me sign in with one of these three

[drowsy basalt]

Is anyone else having an issue today where they sell stuff and they lose that amount instead of gain it back?

[dusty tangle]

⭐️ Please make sure that you enable network access when the pop-up appears. Also make sure all permissions are allowed and granted.

⭐️ You can also try other Internet browsers such as Microsoft Edge, Google Chrome and Firefox. Make them your default browser and try the login process again.

[quiet flame]

Fun times....love it when my game freezes. I better have gotten the points in my skating dream....imma be so mad if I didn't.

They really gotta fix this freezing. Its so annoying-

Its only ever when I'm doing something important. Never when I'm just walking around...

Okay phew. At least I still got the points 😭

[ebon rapids]

hello is this the correct channel to ask abt this? im currently creating a private town and when people try to search for my town id it says town not found?

[dusky vapor]

guys i need help:,) i accidentally closed out when you pick a spike badge, i was about to get the last one i needed and when i closed out it check marked that i got one, however i didnt:,) and now i dont know how i can get it, im still missing the last one

[night cosmos]

When i pull out my water it auto does 3 spots, when i pull out my fishing rod it breaks the game. Have tried repair button in game, have done it on steam and unistall and install nothing works. Gme works fine on Ipad.

[unique vessel]

same thing just happened to me. I actually closed out because I wanted to check which one I still needed. I thought I would be able to get back to it. Unfortunately it's acting like I have already chosen but I'm missing one. 🙁

[dusky vapor]

yess;-; im not sure what we can do to fix it, or who to reach out for a fix

[torn light]

So whenever I try to type in the MLP trading form thing it keeps saying I can't

[uneven rose]

My cats is not going outside from 3 days i think it's a bug

[gritty vale]

I have the same issue with America 2 chat :(((

[torn light]

Got to #1476567909458247741

[gritty vale]

Omg, there's a fourth one!

[silk skiff]

Why my game is like this

I cant enter

[unique vessel]

check your backpack! just found my box there.

[dusky vapor]

omg yes!! i got it tys

[dusty tangle]

Answered in DMs enjoy the game.

[turbid oriole]

broken bot

[ashen wolf]

Hi may i ask where to report bug? Ive completed the egg picture but the onsen egg recipe does not show up

[turbid oriole]

you went for it in the event page ?

[jolly torrent]

Hi, I was gifted to the Acorn store by my friend and I have claimed it but I can't claim the premium benefits from Acorn.

[ashen wolf]

Yeap, i do get the recipe when i try to search the recipe it does not show up

[turbid oriole]

oh you cant bake it in an oven

you need to go to the onsen mountain

near the bus stop

[ashen wolf]

Ouhh i thought using stove thanks

[turbid oriole]

you have 3 spot to bake them

in the hot source

[modest fulcrum]

Hi I have completed the set but am unable to receive the reward. Is it a known issue?

[inner rampart]

I need help :((

[robust pewter]

Hi! Has anyone faced this issue when they want to publish a book?

[halcyon wigeon]

Is anyone having the same issue as me where it won’t let them redeem the wishing stars for this set? So the notification won’t go away?

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[dusty tangle]

Was this a voucher, like the GAMG membership ?

[jolly torrent]

acorn store, from winter frost season but gift mode

[dusty tangle]

@halcyon wigeon @modest fulcrum

This is a common bug that everyone is experiencing. Customer Support is aware of the problem and there is nothing else we can do now except wait for developers to fix it for us.

[halcyon wigeon]

Thank you so much for letting me know! It’s so sad because I was hoping to get those stars for a furniture set in the store this week

[dusty tangle]

Can you check your backpack to see if anything is available there ? If it is a voucher of some sort, then it should look similar to this in your backpack ..

[jolly torrent]

okayy, thankyouu

[dusty tangle]

When there are issues related to network connection, it’s basically the game’s optimization that still needs to be improved. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[true ore]

Why is this going in to red?

[static wolf]

Actually, this is more of a question before it becomes a serious problem with fines for the company: what are the plans for March regarding the game's operation in Brazil? Given that paid gacha systems are already prohibited for those under 18, does the company plan to limit access to only those over 18? Will they remove the gacha function in countries where it's not available? Or will they wait for fines to block operations here? (The law has already been approved and is in effect; from March onwards, we will see fines applied to all games that do not comply...)
I haven't seen any movement from the company to even talk about this...

[dusty tangle]

The best place to get answers for these questions would be from Customer Support in-game.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[dusty tangle]

When this happens, an alternative would be to either restart your device / PC or to try a different network connection temporarily.

Other connections you can try include:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[dire folio]

Hey guys! I cannot interact with my cat at home. The options never pop up above their head. It happened after i interacted with him yesterday. Any help on what i can do to get it to work?

[dusty tangle]

A temporary quick-fix for this would be to enter solo building for a few seconds and then exit that building mode. Approach your cat again and then you should see the interaction bubbles again. If you have multiple cats, you may need to do this more than once.

[royal swan]

Hii! I just traded badges with @twilit zenith She gave me the twilight sparkle from the rainbow flower set but I am not sure why it doesn’t appear in my finished collection 😭

[ashen wolf]

Hi does anyone know how to trigger bread with no flour in the challenge of winter frostm

[vital tendon]

why can't i upgrade my research facility to level 2 ?

nvm i just have to click the arrow

[dusty tangle]

You see the arrow button at the bottom near the text Lv.1 ? Scroll to Lv.2 and then there should be a button to upgrade if you have enough points.

[azure sequoia]

I keep getting login timeout. I tried to repair the client, but still the same issue.

[dusty tangle]

It happens randomly as you cook. Just keep cooking until it happens. Your cooking hobby must be a minimum of level 2 to have a 2% chance to trigger it. At level 4, you’ll get 4% chance and at level 6 it is 6% chance and so on.

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[ashen wolf]

Ight thanksd

[dusty tangle]

Usually when items go “ missing “, the three places to check would be the following:

Backpack
Mailbox 📬
Storage

You can check your Storage by opening up your backpack while you are at your home. ( see screenshot )

[azure sequoia]

Thanks! It seems to have worked! I'm on PC and restarted my router.

[velvet glen]

ooh i see!!! the other person had the same issue but steam didnt work.. i tried using tap tap yesterday and it fixed itself overtime! but ill keep this in mind, thank you so much!! ❤️❤️❤️

[dusty tangle]

How To Submit A Bug Report / Speak With Customer Support

There are many categories of tickets you can submit, from bug reports to transaction issues.

Open your watch and go to Settings ⚙️ .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

You will see two options now:

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[ancient trail]

I play on PC and frequently get locked into a tool animation and then locked out of movement. I will try to fish or catch a bug and then cannot walk or move via WASD. Is there a hot key I'm using that is getting me locked or should I submit a bug?

[dusty tangle]

The issue most commonly attached to this is / are controllers which are plugged in or trying to connect via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[ancient trail]

i never thought of that. I won't be disconnecting controllers, but make sure they are fully off before I launch the game. I just keep hoping they add controller support because I am not a m+k gamer.

[dusty tangle]

Totally understandable and I won’t force you ! But, just to pass on information, if the issue does continue it’s most likely that you need to disconnect them. The game seems to be very sensitive and detects almost everything as a controller ( even when turned off for some reason ). So almost everything connecting to Bluetooth ( even a random watch ) would interfere with the game and cause issues.

[true estuary]

Hi, I have a notification bug… that won’t go away. No matter what I do. Switch devices, log in-log out, change servers. It still shows no matter what I do. I even double clicked and still won’t budge.
(Here is A video for proof)

[dusty tangle]

Hello. This is a common bug that everyone is experiencing. Customer Support is aware of the issue and now we just have to wait for the developers to provide a fix for us.

[final dragon]

Hi this may or may not be an easy fix but since the first update I’ve been having an issue with my audio not working. It’s completely fine when my headphones are on but if not my game has no sound. I don’t have this issue with anything else on my phone. Does anyone have a clue what might be going on?

[dusty tangle]

Are you playing on an iPad or iPhone by any chance ?

[radiant pewter]

Uhh i cant log in my wifi is stable as hell tho 😞

[final dragon]

iPhone

[dusty tangle]

Can you try some or all of these suggestions because for some players simply restarting their device has helped a lot, but for others they have had to go all the way down the list and use a VPN ( Proton which is free and easy to use ).

[dusty tangle]

So normally the issue of no audio stems from the fact that your iPhone may be on silent mode. A lot of the times we put our phones and tablets on silent mode to avoid notifications ( text messages and calls for example ). This will affect Heartopia’s sounds from coming through as well.

[daring violet]

Threads wont let me send any messages in the mlp trading areas

[final dragon]

Ok I will try these thank you for the suggestion list. Unfortunately the restart and the silent mode definitely aren’t the issue as this has been going on since before the winter event even started and I’ve definitely done both of those by now haha so I will give the others a go @dusty tangle

[dusty tangle]

This is normal unfortunately, because this server is so big. What they are doing ( mods and other players ) are closing full threads and opening new threads. If you go to #1474630074291458168 search for a thread that has a higher number ( ex: instead of trading in Global 1, try Global 2 ).

[dusty tangle]

No worries, but please just double check your phone’s settings. Just in case it randomly got put on silent mode or your ringer is all the way down at 0 and etc. Up to now ( 100% of the time ) every time someone had your issue, it was because their iPhone / iPad was on silent mode by accident.

[north folio]

Why can't I take it?

[dusty tangle]

It’s a common bug that we’re all experiencing. Customer Support in-game are already aware and there’s nothing else we can do now except wait for the developers to fix this for us.

[north folio]

Oh okk

Ty

[modern tendon]

Hi one of my friends is trying to trade me there spike pride because they got two but it not letting them trade it

[compact lotus]

anyone please tell me how to claim this?? My friend also can't claim the stars

[compact lotus]

if your friend has one displayed in the house, pick one up. must atleast has one in the bag.

[modern tendon]

Turns out it was a glitch and they had to refresh to fix it

[dusty tangle]

It’s a common bug that we’re all experiencing. Customer Support in-game are already aware and there’s nothing else we can do now except wait for the developers to fix this for us.

[grizzled shard]

anyone experiencing bugs from vehicle? like i cant summon any.

[modest fulcrum]

Thank you for the clarification. I can stop switching devices now

[cursive urchin]

Hello. I have a problem on recharge. I gifted my friend GAMG Full membership. Purchased successful but in-game said there was an error and need to contact customer support. My bank account was deducted. Already reported it in the app customer support.

[dusty tangle]

Have you tried restarting your game or switching towns manually ? Sometimes this can help clear some bugs that you’re experiencing in towns.

Go to the title screen / login screen.
Next to the START button, press on
Press on All Towns and select a random one to join.

[dusty tangle]

It’s good that you reported this to Customer Support in-game because that is the only team that can really look into the charge and investigate it for you. Just be sure to check back on your ticket for a reply !

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[mild frost]

Just learned the game hasnt been giving me my junior membership even though Ive been logging in, as visable by the full membership being fully claimed. Now it wants to charge me to get my moonlight crystals?

[woeful marsh]

I had 12 Harmony Energy Gems in game and clicked on the option to open up 3 sticker packs at once for 9 gems and instead the game took ALL of my harmony gems
Anyone else experiencing this bug?

[cunning scaffold]

Ive encountered a bug where its not letting me collect the stars from the winter event furniture collection

[sly bane]

Unfortunately its been stuck like that for awhile,they havent fixed it yet

[cunning scaffold]

Rip

[hearty pewter]

Individuals having issues with the Winter Furniture collection:

Report bugs in game. Watch, settings, account management, support center, headphones.

It says they have 21/21 but need 22

[iron axle]

Sometimes I can't interact with my cats

[dull shard]

I got sent a full membership but when I clicked accept it disappeared

And I never got it

[wintry wind]

Im having an issue where I cant learn new recipes. I learned both the coffee and mushroom soup recipes but I cant make either

[distant plover]

the entire time i've been playing my fireplace has not worked but suddenly now it is. was there a patch that fixed it?

[sonic shuttle]

hmm mine always worked...i wonder what it was..

but i have been getting shadow gliitches for the whole day so maybe im getting another bug

[distant plover]

hmm it might be related. the world also has always taken a while to load in, like its loading chunks of people's houses at a time but i attribute that to the game not having strong enough servers.

maybe verifying files is a good idea if there are errors like shaders not working right

[still arch]

The fireplace can be turned on and off via a bubble that appears above it. Chances are someone turned it on without you realizing...

[distant plover]

oh that bubble isn't visible from indoors or outdoors

wait...

you have to be up close to it

thank you

[final dragon]

Ok so I’m not on silent mode, I’ve deleted and re downloaded the app,
I’ve triple checked phone and in game settings,
Restarted my WiFi router as well. And my game still remains silent 🫠
Proof of volume in pics. I’m not sure what else to do tbh

I also did the repair and updated my game again and no luck 🙁

[wraith roost]

I need help with something, for the winter event I collected all the building parts. For some reason the game won’t let me collect the last reward. It’s been like tie for days

[balmy tangle]

That’s a bug everyone has we are just waiting for the devs to be bothered to fix it

[wraith roost]

Oh ok, nice😀

[coral valve]

Have you been playing any music in the background? The game’s sound pauses if you have music from another app

[final dragon]

No I have it paused when I play

[dawn veldt]

I'm sorry that's really frustrating:( is your ringer volume up all the way as well? Not just the sound volume. Also love the Jesse McCartney

[long nexus]

how to increase the fps of the game? its like limited to 60fps

[final dragon]

Yep 🙁 yea it’s been pretty frustrating. My ringer volume is up. I can hear with head phones just fine but I’ve been getting headaches from wearing them so frequently now and I have kids so can’t really wear them much anyway so I’ve just been playing silently for like a month now

[pine crane]

hey! i bought my friend a premium voucher and he didn’t get it even tho it went through the mail he didn’t unlock the winter pass

[woven hemlock]

Can you ask him to look for a voucher in his inventory? He needs to manually activate it

[woven hemlock]

Do you usually have your headphones connected to bluetooth, just turned off? Or all the way disconnected?

[woven hemlock]

If you play on PC, this is a tip from a different player:

[final dragon]

I disconnect them all the way when I try to get my audio to work otherwise they are on so I can hear

[woven hemlock]

Are you looking at the normal stove and not the penguin stove? Penguin stove is only for event recipes

[long nexus]

isee it depends on gpu right? im using integrated graphics T^T thanks for that

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[woven hemlock]

It sounds like the game thinks they’re still connected and so is redirecting your sound to the headphones still? Which is annoying. Try looking in the game settings or your phone’s app settings for Heartopia to see if there’s an audio setting you can change?

[woven hemlock]

When did you get the junior membership? It only stays active for 7 days before you have to renew

[dusty tangle]

Can you check this button for silent mode. You can add it to your control center ( I’m only asking because it’s not visible on your screenshots )

[final dragon]

All of these are up, in game, phone and not on silent are there any others I’m possibly missing

[wicked jacinth]

Try the button on the side?

[final dragon]

I’ve never noticed that button lol I’m new to iPhone

[dusty tangle]

That is for silent mode so your phone is on silent mode.

Silent mode silences all audio even if your volume is all the way up

[final dragon]

Omg thank you soooooo much that worked 😭🫠 I’ve only ever changed silent mode on that Home Screen button so didn’t know about that thing

A month of silence is over 😭 thanks so much for all the help

[dusty tangle]

You’re very welcome !! ( From Ash )

[wintry wind]

Oh- yeah that was my issue lol

[royal swan]

Hii! Do you know why this appears as not done when obviously the other material tasks can be completed only once started?

[woven hemlock]

Did you put materials in your’s /your neighbor’s boxes? I think it is possible to only get the % ones if your neighbors fill your box for you

[peak hedge]

I can't collect the wishing stars from completing this set so the notification is permanently there but I can't collect anything.

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[ember lintel]

The furniture store sells blueprints for stuff you own and let's you buy it for wishing stars Just to tell you "you already own this blueprint" and keeps the stars.

this should be corrected. Im usualy in the habit of buying blueprints when available so I can unlock crafting I didnt realize this could cause lost Wishing stars

[still arch]

Yeah, it's called the Mute Switch. It's found on most older iPhone models. If it shows a red line, that means the ringer is off. This turns off sounds for alerts and apparently game audio for some odd reason.

On newer iPhones, they have what's called the Action Button. And the only way to tell if it's in silent mode or not is to press it once to see what it's at. Long pressing it will toggle the ringer or whatever action is set.

[still arch]

I hope they fix it before the winter frost season is over...

[final dragon]

@still arch thank you for explaining it, my kid must have found it somehow cause as I said I’ve never noticed it. I’ve always had a galaxy phone haha 🤣

[still arch]

Yeah, it's always hard to go from Android to Apple and vise versa... I'm an Apple user, so it's impossible for me to switch to Android.

[woven hemlock]

This doesn’t sound like intentional game design, please report it as a bug to their support center, they don’t look in here for bug reports or feedback

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[royal swan]

Oh, I don’t remember.

[ember lintel]

Will do thank you for directing me to the proper place ^_^

[gritty vale]

Hi! I'm at a Winter Birdwatching event, and I can't seem to complete the first task for the Fashionwave Memory 3 - "hold a scanner to scan during a WBE"... What's happening?

[woven hemlock]

It’s missing a word in the translation, you need to take a photo of yourself while you’re holding the scanner

[gritty vale]

Well dang, the event just ended... :(
Thank you so much for telling me!

[digital lintel]

Can anyone help? Somehow I cannot zoom in nor out when doing my Avatar Picture.. It used to be further out, which I prefer.. now its stuck like this for days. I've repaired already too..

I GOT IT! Its the Scaling.. If I scale it down to 75, the HUD that is, it goes like that..

[karmic garden]

Does anyone know why its saying this? I have no other painting boards on my other blue prints

[knotty raven]

Just what the hekk

[woven hemlock]

Looks like it think you already have a drawing board set out around town, usually these kinds of glitches can be fixed by switching towns

[woven hemlock]

Saw someone theorize it’s because the game removed the CD to avoid copyright, not sure if that’s accurate or not

[karmic garden]

Okay! Tysm for ur help

[knotty raven]

That's crazy.

[vague nimbus]

Hello. I'm having trouble logging in to heartopia. I've already signed off and tried to relog, but the game doesn't leaves the "Google, apple, Facebook login" screen. It gave me a "login time out" screen before I tried reconnecting. I'd appreciate some help, thank you.

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[dire atlas]

Hiiii, does anyone know the eta of when there going to fix the special furniture redeem for the winter frost furniture 😭 it’s driving me insane

[karmic garden]

I left rejoined picked up my boards and its still not working

[woven hemlock]

No ETA from staff yet

[vague nimbus]

I don't know how to use VPNs (I can say I'm tech illiterate due my autism), but I tried what I could and nothing worked. I'm reinstalling the game but it's very frustrating because I was playing normally yesterday and suddenly this happened.

[woven hemlock]

Leaving and rejoining the game doesn’t actually clear out glitches, you need to manually switch to a new town. There’s sometimes a 4-minute delay between when you log out and when the game actually despawns you, so if you just log out and in, it just loads you to the same place. You can either go to your friend’s list and teleport to their town, or you can go back to the start screen (watch >> settings >> return to login), then selecting a new town using the windmilk icon next to the start button

[woven hemlock]

The game’s optimization isn’t great, so this can happen at random to any player, even if their network is solid and it was working fine up until that point.

Unfortunately if none of the other tips worked, VPN usually resolves the issue for other players with similar issues. There should be Youtube tutorials/etc on how to install and use a VPN, or you can try the DNS instead, which iirc the helper said you don’t need to install a program for

[hushed gust]

Hello,

My friend is experiencing an issue in the game. Whenever he enters the game, his character keeps walking straight forward continuously and does not stop.

Even when he disconnects the keyboard, the character continues moving on its own.

Could you please assist us in resolving this issue?

Thank you

[woven hemlock]

Help! My character is walking on their own without my input / unable to move on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[karmic garden]

Ok! I'll try

[vague nimbus]

If I just wait and try to play later, would it might help?

[woven hemlock]

It can potentially sort itself out, but it’s not guaranteed

[valid scarab]

dear help team, I am facing an issue with my character it seems to be running around on its own, I made sure to unplug my controller and I am not moving it with my keyboard too yet the problem still has not resolved. this issue is affecting my game experience I hope you resolve it. thanks

[woven hemlock]

Can you check for any and all items that are connected to your computer, such as Bluetooth devices (headsets, etc) and Logitech brand devices. Completely disconnect/unplug them if there are

Then reboot the game

[serene topaz]

is anyone else’s game glitching & lagging like crazy today??

[vague nimbus]

Apparently everyone is having some sort of problem with the game today.

[woven hemlock]

there are problems every day

[vague nimbus]

That's true. I was going to say that, but I wasn't sure since I just came back.

[serene topaz]

that’s insane, almost everything i’m trying to do in the game isn’t working.

[serene topaz]

tell me about it lol

[vague nimbus]

I'm so sorry... I'm not even being able to login. It's very frustrating indeed. I just hope they are working on optimizing the game asap. It's so unstable!

[serene topaz]

oh noo, sorry you can’t even log in. that’s about all i’m able to do lol, i had planted strawberries before & went to harvest them now & i had to click on one strawberry about 10 times before it transferred to my backpack. so i gave up 😭

[polar field]

not shew if any one else notust that when you want to buy in the shop if your useing steam the butons dont work like when you try and buy red hearts no new window comes up to comurm the purchise

[twilit pond]

Does anyone know if they've said anything about fixing the bug where you can't claim the stars from collecting all of the winter furniture in the collection tab?

Or if they've announced the next bug fix

[cobalt aspen]

Is anyone else not receiving calls in the game?. My phone icon has gone too??

[rustic merlin]

I'm having the same problem, i reinstalled the game and i still get the login time out, i don't know what to do, I've tried everything except the vpn thing like you

[dusty pendant]

Is anyone else having issues to where even though they've done something this pop up just will not go away? I've re-applied the same profile like 10 times now and it's interfering with the other icons at the top

[vague nimbus]

Yeah, I also reinstalled and it still didn't works. I won't risk installing a VPN. I will just wait like I saw some people on reddit saying they did or just stop playing at all if it doesn't gets fixed.

[rustic merlin]

Same, but i don't want to stop playing because of this, i already spent money on my account lol i don't get why they haven't fixed this if it's a bug that players were having when the game just released

[sharp star]

try updating your graphics card driver if you are playing on pc

[pine crane]

he did but it still hasn’t unlocked.

[vague nimbus]

Unfortunately I play other games where the devs just don't optimize or fix issues that everyone complains about. I'm not sure what they're doing while ignoring such primordial issues to be fixed, but I don't think they'll ever do something at all. Which is frustrating and a reason why I don't cash in games unless it's something I feel I really want. Overall it's frustrating to not be able to play something you're not only helping monetarily, but with your time and energy.

[sharp star]

If one is stuck on loading screen on pc. Updating the graphics card usually fix the problem.

[cosmic scaffold]

They still haven't fixed the claiming the reward issue.

[mild girder]

Anyone else having issues collecting rewards? I completed the penguin furniture set and it won’t let me collect it

[mortal patio]

How does this trade with friends work?

[dusty cloud]

its an ongoing bug! don't worry, it had been reported yet and you're not alone on that. majority of people who have finished the frostpore event collection experience that
thought there are sadly no current fixes known. the only way of dealing with it is just waiting for the next patch hoping that they'll take care of it

[cunning badge]

I can't log in until now i've been trying to login 15 hrs ago. I already reinstalled and repaired it. I can't claim my acorn daily membership huhu

[dusty cloud]

you can sell them items what are on their daily double procurement list and get 2x the money. up to 10k a week

[quaint laurel]

How to get the frostpore skin

[rustic merlin]

Exactly! I'm angry and sad bc nothing seems to work

[mortal patio]

I doesnt figured it out.

[mortal patio]

Wear 6 time the snow man skin

[vague nimbus]

Yes, we are having the same issue with no solution. Someone suggested using VPN because it usually works.

[vague nimbus]

I'm so sorry. I'll try VPN once my friend can help me and if I remember, I'll let you know if it works.

[cunning badge]

Im trying to use vpn right now and still not working

[quaint laurel]

Does it have to be back to back or can it just be anytime in one gaming session

[rustic merlin]

Tysm ♡

[dusty cloud]

anytime. it doesn't matter

[dusty cloud]

what exactly did you not understand?

[mortal patio]

It need a cooldown of 5 minut if you weared it once .

[sterile bolt]

does anyone know why the game is randomly inputting keys on my keyboard? so i was trying to decorate my house, everything was fine and then it randomly exited the build interface. so i tried just placing items through my bag but my bag just kept opening and closing

[mortal patio]

I never could sell anything.. it was always empty. Even i had ice event food in my backpack. I couldnt sell it to others. Does o need to be friends?

[dusty cloud]

no, it works with anyone
you need specific items that are shown on the list, not just anything that azure buys

[slender fern]

is anyone else having this problem? I dont really understand what to do it says 21 out of 21 but i need 22?

[dusty cloud]

its an ongoing bug! don't worry, it had been reported yet and you're not alone on that. majority of people who have finished the frostpore event collection experience that
thought there are sadly no current fixes known. the only way of dealing with it is just waiting for the next patch hoping that they'll take care of it

[mortal patio]

Ok. Maybe one day i get it. 😅

[sterile bolt]

@dusty cloud

[sleek jungle]

I cant gift my friend junior membership it says friend doesn't meet gift conditions what now?

[dusty tangle]

The conditions to meet are the following:

Friendship level 3
D.G. level 15

[glass delta]

Is there a way to make a Heartopia account for two users on Steam? When I play on my Steam account, everything is fine. But when my wife switches to her Steam account, she is logged in with my Heartopia account. Why isn’t her account permanently linked to her own Steam account?

[jovial mural]

I can’t talk in the trading forums 🙁

[blissful thunder]

Anyone else still unable to claim this reward? Idk if this is the right chat for it but HELLLPPPP pleasseeee 😂 (playing on mobile if that makes any difference).

[jovial mural]

I can’t either and i’m on Pc 🙁

[blissful thunder]

🥺 dang Maybe we’ll have to wait for an update 🙇🏾‍♀️🙇🏾‍♀️🙇🏾‍♀️

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

@spring plinth @somber rose theres 2 mr beasts in a row today

[floral mauve]

it wnt let me talk in the mlp trading threads, can anyone help

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[woven hemlock]

does it make you log in using different accounts when you're in heartopia through steam? eg log in using google / apple / etc, or does it automatically log you in once you load up heartopia? if it does make you log in again, i think you need to log out the other account on the browser/pop up and log in using the other account

[woven hemlock]

do you have any controllers plugged in on your device? it can even be things that connect through bluetooth (like headsets) or any logitech brand devices. (some keyboards will also cause errors like this), then reload the game

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

will add it to the list of suggestions, thanks!

[woven hemlock]

first try manually clicking it instead of using the tab shortcut, if you're playing on PC. if it doesn't clear it, usually a reload of the game should clear the notification, as it's just a visual glitch. the yellow popup wants u to click the thing it's highlighting, doing the specified action doesn't matter as much

[gaunt fable]

https://cdn.discordapp.com/attachments/1350917803124854995/1475497743593111565/image.png?ex=69a1a85b&is=69a056db&hm=0eda04bf659634371f95e023545fffec029dd63bc154036bbefb64582026206b&
yes all day everyday. and they blocked the bug report thread. so we can't even make a thread about it. Whenever ive talked about this. Whoever in charge/moderation never even addressee the issue

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

Help! I need to contact customer support! (to report a bug)

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[blissful thunder]

That suckssss man!

[gaunt fable]

maybe i spoke to fast

sorry

[woven hemlock]

not your fault, they hide it really deep in there

that's why i have 3 different ones listed

[gaunt fable]

but it technically isnt in game. it's an external link to a website

[woven hemlock]

if you're playing through pc, it opens up a link, but if you're playing through mobile, it opens it in-app

you can only use the website if you're playing heartopia on that device too, so u cant taek the link and use it on a diff device

[dense sandal]

hi so there’s no artist dream my game must be glitched fr

[woven hemlock]

there's no dream called 'artist' if that's what you're asking

there's writing, puzzle, music, and ice skating

[dense sandal]

no no u misunderstand me i wasn’t asking a question. if anything it was more of a demand

[woven hemlock]

you can make your demands through their support center, the people here are players 🤷

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[silent geode]

???

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[silent geode]

Thank youuu

[long wolf]

Hello I’m trying to play on my Mac book I downloaded steam but everytime I try to open it this is the message I get.

[velvet brook]

Baboo! Hi, I've tried opening Heartopia but it doesnt fully opens. Here's what it looks like
. I've tried reinstalling it then restarting my pc. I've also tried to do the online fix but it doesnt work. Also a note is that I can hear the music running but that's it.

Please help me fixxxx hahahuhu

[strong pond]

have you tried searching for the game in mac's app store? i dont use mac/apple, so i dont know

[long wolf]

The game doesn’t pop up in the App Store for Mac I saw I had to download steam and play the game on there but it never opens just says that message

[floral latch]

Baboo friends im trying to load heartopia on my Samsung phone and tablet and the sign on window opens and the start button is at the bottom as usual but the town option to the right is gone and a 'login timed out' notification will pop up after awhile whether i touch 'start'. I also play on the American server if that helps with troubleshooting

[random thicket]

im having the same problem. it says ligin timed out

[still arch]

Heartopia is not natively supported on MacOS devices, as the devs chose to NOT make it supported with Apple Silicon. The game is only available on iOS, Android, and Windows (and probably Linux as well).

[hazy dew]

Hello! I don't know if this is bug-report or something else but I try to log into Heartopia on my PC but it keeps popping up error 403 :(
I already tried seeing if my firewall was blocking it (it has access through it)

• disabling ad blocker, verifying integrity of game files, restarting the game, and uninstalling/reinstalling
  t-t

[hushed fractal]

what is your action if someone using a script? some player flexing a post using scripts on the game?

[hidden spindle]

Hello, I wanted to create a new account, but I created one on a different server using the same Google account. However, I made a mistake and now I want to delete the account and create a new one on the same server. My question is, if I delete the account I created on the SEA server, will my account on the global server also be deleted? It's the same Google account, but on different servers.

[idle glen]

I can't redeem my achievement for collecting all winter snowscape decor. I also cannot interact with either of my cats.

[dim basin]

• Bug

• Regarding the cat, try entering home editing mode and exiting, or alternatively, Try joining a new sever again.

[dusty tangle]

Hello The game is not compatible with MAC. To see all available download platforms, you can visit the official website here ..

https://heartopia.xd.com/us/

[idle glen]

Thanks it worked

[dusty tangle]

The solution for this would be to manually change the height and width of the game. You can do this by following these steps ( it was posted by a Heartopia Staff member so it should be safe to follow ).

[slate lantern]

perhaps if u are thinking of deleting it, u can ask the customer support for me in-depth~

[dusty tangle]

You can report it to Customer Support in-game. Especially if you have their UID.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[hushed fractal]

thanks for the info.. he is ruining the game... hes brave on posting to a group because hes uid is covered..

[near otter]

Anyone else having issues redeeming wishing stars in the collection rewards for the frostspore event items? I play on iPhone.

[still arch]

This is a known bug. The requirement was set too high.

[velvet brook]

Thank you so much for helping me, it worked! I can go back to playing. TYSM!!

[oak scaffold]

Is anyone else having issues loading the game up on iPhone? The app just gets stuck on this screen.

[pliant jewel]

Hi! Does anyone know how to get this fix? I was able to play last night, the issue only occurred this morning. I already tried to clear the cache and data, reinstall the app, and restart my phone.

[slate lantern]

did u try:

• turning the wifi on and off
• forget wifi then connect again
• try using mobile data
• try using a vpn/dns

[pliant jewel]

I tried to use mobile data and forget/reconnect to wifi. I'll try to see if it works with restarting the router and using vpn/dns.

[slate lantern]

ay ttry themm i recommend to use warp 1.1.1.1 for dns

[mossy lodge]

I have 2 accounts for the game, 1 asia and 1 america account. I'm closer to asia and before I made my america account, my asia account had ≈ 80 ping but now I have 270+ Is there a way to fix this?

[slate lantern]

u can try use dns to help with ur ping~

[mossy lodge]

how do I make it for the game only?

[crisp sand]

how to fix this game, i was about to play and it's not working, it's stuck white background

[crisp sand]

i deleted it and redownload again, hoping it will work

[slate lantern]

i mean its not gonna ruin anything, its not a vpn it just help ur wifi to be reliable, download warp 1.1.1.1 if u wanna try

[slate lantern]

repair button didnt work too? i mean we can try network troubleshoot if u want~

[mossy lodge]

hmm cause i set up my dns in my ethernet settings to cloudflare already but might as well try

cause cloudflare dns is 1.1.1.1 and 1.0.0.1

[crisp sand]

my wifi is okay, i don't know why it's stuck on a white screen background

[slate lantern]

ahh u already have it set up i see

i mean u can try remove it too

[long creek]

did any ones my little pony car just diapear after driving it around and its not spawning at home?

[slate lantern]

sometimes dns ruins it xd

depends on the update

[mossy lodge]

no no i dont have the warp app

its just done through the ipv4 settings in my ethernet

[slate lantern]

i mean there a lot more in a wifi than just speeds, just want to try network troubleshoot cause i cant pinpoint the reason why its happening xd

[slate lantern]

ahh

but warp 1.1.1.1 is cloudflare too so assume they might work the same

but u can try if it works~

[lucid ether]

Try to turn off your wifi while it's still in the home screen then turn it on again. It worked on me

[mossy lodge]

does it have a pc app?

[slate lantern]

yepp~

[mossy lodge]

do i gotta reset my pc afterr

[idle helm]

I can’t get the wishing star at my Illustrated book

[long creek]

so you pay money for a my little pony car and it just disapears or gets stolen....

[slate lantern]

doesnt need to~

[slate lantern]

if its the winter collection they yes currently bug

we all waiting for the fix

[slate lantern]

the car?

[idle helm]

Ohhhh

[full dome]

Heeeelp! Why does it always show login time out after this recent update ? Tried to uninstall and reinstall, restarting phone and app, and use the repair button in the app.

[slate lantern]

just recall it

[long creek]

nvm i figured it out lmfao

[idle helm]

Ok

[slate lantern]

did u try:

• turning the wifi on and off
• forget wifi then connect again
• try using mobile data
• try using a vpn/dns

[mossy lodge]

hmm i prob will have to reset my game then cus it gave me 4k ping while i was launching it while playing :v

[slate lantern]

ooof sure

consider trying to turn off 1.1.1.1 or remove it in ur wifi and see if it helps~

[full dome]

While in the login screen ?

[crisp sand]

ima try this one as well, thank you

[slate lantern]

sure whatever works~

u can try to restart it too

[mossy lodge]

ok its not 4k but it got worse to 400 ping

maybe its better for my america account i havent tried yet but

my asia account gonna be stuck at 200+ ping now i think....

[slate lantern]

ya i was gonna say it might be the 1.1.1.1 made ur ping go up xd

i do think u should try to remove it and see but like up to u~

[mossy lodge]

yea thx i hope the game optimizes it more for a better experience

also vivian pfp

[slate lantern]

fr having to tweak ur network is such a hassle xd

[slate lantern]

ay thanks the only chara i like in zzz

[peak bronze]

Hi! I’ve been encountering the same problem too and did all of these. But still didn’t work :(( Please help is there any other way? 🥺

[slate lantern]

dang even dns/vpn?

what did u used?

[peak bronze]

I don’t think I have vpn/dns tho so I haven’t tried to configure it

[slate lantern]

u can try dns first, try download warp 1.1.1.1

if u havent setup 1.1.1.1 xd

[mossy lodge]

im getting trolled :D

[slate lantern]

omg it got even worst

ig that just mean heartopia the real reason all along

[mossy lodge]

lagtopia

maybe its an exploit to glitch up 3 bizarre foods cus ainoway im clicking a dish in time

[slate lantern]

lol ur making used of the lag i mean up to u ~

[compact cedar]

I unlocked every level up to 30 yet the cozy sofa in level 27 says locked. Everything else is unlocked. :(

[slate lantern]

can u send ss?

[compact cedar]

Here u go

[slate lantern]

did u try to make it in ur workbench?

[compact cedar]

It does show up

[slate lantern]

yep so u have to craft the furniture so that it will say unlocked

[compact cedar]

Sorry typo. It DOESNT show up

[compact cedar]

Should I leave and rejoin?? And see what happens?

[slate lantern]

i see did u check if its in ur bag/warehouse/mail in a form of like blueprint maybe?

[slate lantern]

sure lets try everything we can~

[compact cedar]

Warehouse?? Where do I look for blueprints. lol sorry I started this week

[slate lantern]

so when u open ur backpack there a tab of looking bag and the other one look like a house

that house is warehouse

[loud epoch]

Hi, collections is not letting me redeem the reward for obtaining the full winter snowscape set. I already left and reopened the game and it did not fix it.

[slate lantern]

currently bug

everyone experiencing this and no fix yet~

[compact cedar]

Just reopened the game. Still says locked

[loud epoch]

Thanks for letting me know

[slate lantern]

did u check ur warehouse?

[compact cedar]

It doesn't show me much, just my correct house saves

[slate lantern]

oh no no not the blueprint but ur warehouse in the backpack xd

[compact cedar]

OHHH I see it now 😓😓😓

Sorry for the trouble

[slate lantern]

ayy woah u found it?

[peak bronze]

Yaay it finally worked thanks so much!

[mystic knoll]

Hi! I can't seem to interact with my pet cat. How do i fix it? He's starving

[slate lantern]

try build mode then exit

[mystic knoll]

It worked thank you so much!

[gleaming gull]

Cant login to the game. Any help? I tried all the basic troubleshooting steps on my andtoid phone. Nothing works

Last night it was working perfectly fine

[slate lantern]

did u try:

• turning the wifi on and off
• forget wifi then connect again
• try using mobile data
• try using a vpn/dns

[crisp sand]

still lookin like this, tho my wifi and my internet is okay

[finite marlin]

anyone knows why my time limited festival is not showing up🥺

[gleaming gull]

Already tried all of those, nothing works

[slate lantern]

even after dns? no?

[gleaming gull]

Any other suggestions?

[slate lantern]

even dns?

[gleaming gull]

How do I do that using android

[slate lantern]

download warp 1.1.1.1

[crisp sand]

what's that

[slate lantern]

just another network troublehsooting xd

last one

[gleaming gull]

Then?

[finite marlin]

hello, do you know why the time limited festival is not showing up on mines

[slate lantern]

im guessing ur 15-20 days is over since its time limited

[slate lantern]

enable then try again to login~

[west current]

im having issues on PC with the fishing rod softlocking me

[slate lantern]

oh can u try clearing the cache in the app?

[crisp sand]

it's still not working

[rugged wasp]

Is anyone having this issue? It has done this to me so many times 😭

[slate lantern]

dang this is sadge this is all i can do to help, u can try to see if u can ask the customer support in the login screen unless u can reach that too?

[crisp sand]

nvm it worked, i restarted my phone instead.. thank you

and use the warp thingy u said

thank you!!

[slate lantern]

oh lol great xd

[slate lantern]

oh dang they havent fix that? i thnk the only way is to try do reset position or change town

[west current]

got annoyed enough and went digging... its a steam setting.. you have to disable controller input even if you arent using a controller lol

[slate lantern]

ahh

so that why

now i know

thanks xd

[west current]

hmmmmmmmmmmmmm

[loud epoch]

It’s a VPN. I use it, it’s free and great. Extra privacy for internet

[junior roost]

anyone know which setting increases/decreases render distance?

[west current]

may not be entirely true actually was working fine but now its broken again lmaoo

[slate lantern]

technically its not a vpn but called dns xd

[loud epoch]

Dang and I thought I was getting internet savvy rofl

[warped quail]

how to turn off those cricket 🦗 noises when i play nighttimes? so annoying :c

[plush plinth]

anyone else having an issue where you can't see your bag watch discovery acorn store... etc? i can only harvest fully grown crops can't place any because i can't access my bag

[gleaming gull]

I found the source of the problem. Its my internet which is PLDT

[slate lantern]

are u muted?

[slate lantern]

well they do have bad latency/ping xd

[gleaming gull]

I tried connecting using another wifi and it works perfectly fine

[slate lantern]

my top i dont like pldt and converge

[gleaming gull]

Any other solution to help me with this? Our connection is actually quite fast at 300mbps

[slate lantern]

tho converge have better latency/ping

[slate lantern]

dns should help u somehow

but if still cant then ur only choice is a diff isp

or mobile data

[gleaming gull]

Dns ugh i suck at this

[slate lantern]

i mean in dns u just need to enable it no need to login or anything xd

[visual crypt]

so far i used PC face this problem, but mobile no issue, any one face this before ?

[jaunty heron]

hallooo so i cant interact with my cat :(
shes hungry but has hearts coming out sooo mixed signals lol
i cant click anything on her or feed her is that a common bug?

[slate lantern]

yep u can try to do build mode then exit

[coral valve]

Have you changed your device’s time while playing Heartopia?

[slate lantern]

seem like ur pc device time not updated correctly

[visual crypt]

nope

did not change any settings, yesterday im still using my PC to play without an issue

[viscid wren]

It sounds like you have your PC time zone incorrectly, go to Settings > Time & language > Date & time and toggle on set time automatically then click Sync now. Sometimes you have to manually pick your time zone if it isn't, check it.

[visual crypt]

let me try the sync button, earlier didnt click sync button

it works now, thanks guys

[jaunty heron]

OMG! ty sm! it wooorked! (>x<) <3

[frail tree]

How can my dog reach this? It’s set in a way that when I have to repair it. I have to remove the stove.

[slate lantern]

i honestly idk too they soemtimes break ceiling lights xd

[frail tree]

So it's a bug in the system.

Also, I had this conversation recently.

[slate lantern]

i mean i wouldnt consider it as a bug? they probably code it in away as long as its a furniture the dog can break it

it didnt think about where u put it or if its being blocked by soemthinh

[slate lantern]

ahh u should tell them book advertisement discord channel, they proabbly thought u were suggesting an in game one xd

i see they ask u to create one on the player guide instead

[frail tree]

Then they told me to go to the help section. Figured it’d be better to go here

[slate lantern]

for the dog breaking stuff or the book advertisement?

[frail tree]

Book

[slate lantern]

i see they probably ask u to make ur own advertisement post in #1435807505304518686 tho it wont guarantee u that someone might buy but welp look like they wont make a channel for it

[frail tree]

Bummer, their goals for the dreams seem a bit unattainable

When it comes to viewing of books, liking of books and buying of books

[slate lantern]

frr probably u can do is make an art on the book cover people like buying it cause of the design

[frail tree]

I accidentally printed two so I can’t change their covers

[slate lantern]

u can still edit them i believe let me check

[cerulean roost]

Where can I report a bug? Gave a friend 10k worth of ice latte for fashionwave and they didnt receive the currency even after relogging.

[thorn pike]

it hasnt let me redeem these in a few days still

[drifting sigil]

I cannot get the Steak and Mashed Parsnips recipe from the event. It's not available for sale from Massimo and I've gotten all of the other event recipes and unlocked all the variants. Idk what to do now

[frail tree]

Are you using the penguin stove?

[drifting sigil]

Yes

[prime verge]

im having the same issue 🙁 tried repairing and everything. i can’t stand the little notification icon!

[solemn sapphire]

Hello, I am currently having a problem with not being able to interact with one of my cats. it wont let me feed her or pet her. I've already tried relaunching the game :(( but no fix yet. I also can't interact with other peoples cats or pets

[slate lantern]

try build mode then exit

[solemn sapphire]

omg that worked ty sm

[proper summit]

Anyone gotten this message before? It keeps happening in every mlp trading post

[slate lantern]

oh its currently bug for everyone no fix yet

[slate lantern]

america 2 is full, go to america 4

[boreal lark]

Help. How to claim this? Item has 21 but reward needs 22

[proper summit]

Slay Ty! I tried a few and couldn’t tell the right one lol

[errant fox]

Ok so no matter what I do I can’t make lattes. Please help!

[slate lantern]

bug currently no fix yet

[boreal lark]

Ohh thank you for the infoo

[cosmic copper]

If it is the iced latte or normal latte, make half of the required coffee, replace with milk

[shrewd axle]

When are they updating the bug. this is driving me crazy

[cosmic copper]

It's been driving me nuts for about two weeks.

[slate lantern]

no idea everyone crashing out too xd

[earnest hawk]

Im having this same issue

[gilded hemlock]

everything disappeared after cancelling a placement

oops wrong chat supposed to be for bug

uhh i cant report a bug

i restarted the game it happened again when i held hands with my bf

even after he let go

[sonic raptor]

I have this problem as well

[slate lantern]

yup bug no fix yet

[bright field]

there needs to be a buffer zone around usable furniture that prevents pets from getting in the way

this cat made me unable to jump out of my cooking area and prevented me from clicking on the prompt which forced me to fail. needless to say it's a waste of crops that take hours to grow the only way i know to prevent this is to make a floating platform separate from everything else but i'd rather not have an eyesore in the middle of my home.

it happens often enough that i would much rather get rid of the pets completely than keep dealing with this bug

[glad moth]

known shirt bubble location?

[slate lantern]

technically u can make an upstairs since cat doesnt usually go up

[bright field]

i have an upstairs, they clip through the ceiling

[slate lantern]

yeah but at least it not ruining ur cook

that ur only way or just board them

[bright field]

my friend thinks its a pathfinding thing. as long as a floor piece is connected in some way to the ground the pets will find a way there

[slate lantern]

i can assure u i have an upstairs and i cook there no pet ruining my cook time plus my cat doesnt clip in the roof anymore

before they do now thye just stay below

[bright field]

we don't have the same experience then..

[slate lantern]

cliping in my walls

[gilded hemlock]

anyway to escalate this to a mod?

[slate lantern]

i mean up to u even my friends and other neighbors that have upstairs i dont see pet

[bright field]

your and your friends experience isn't exclusive to everyone else. i wouldn't post it if it still wasn't an issue....

[slate lantern]

no i meant even strangers idk have upstairs and i dont see any pets

[runic thicket]

Mine go upstairs constantly so you might be the exception to the rule

[slate lantern]

its fine if u dont believe so

[gilded hemlock]

@solid ember hey im having an issue with the game and im not sure who to report to or where so i just pinged. hope you can help 🙁

[slate lantern]

dogs tho

idk why they like going up

but depends on their personality

[bright field]

bro it's not a matter of believing i see exactly what you describe as well. it still happens

glad it's not a problem for you

[gilded hemlock]

i have a patio and they dont go up. maybe they dont go up short stairs.

[runic thicket]

That’s fine, the person who respond the support ticket has a different interpretation 😂

[slate lantern]

and i did give u optiion about it thay might help if it didnt there nothing i can do with that

[slate lantern]

same

they clip into low walls

[bright field]

they clip into all walls lmao

[slate lantern]

or wall generally below miraculously they clip in stairs

[bright field]

my kitchen is full walls and they walk through like nothing

[slate lantern]

very confusing creatures xd

it like they clip into it when they plan to walk but if they plan to go upstairs it works

[gilded hemlock]

anyone crashing tho?

[fresh vigil]

is this real? I’ve spent almost $600 and received nothing extra 🥲

[gilded hemlock]

i cant even play rn 🙁

[slate lantern]

either way if u dont like it ur only choice is to board them

[silk atlas]

Hi, anyone know when this will be fixed?
Many users can't get the rewards.

[cosmic copper]

I have had my pets go into my roofs, the only way that stopped that was floating the roof, meaning you place the floor and than remove the ceiling under the roof. Since then I haven't had them go on the roof since, but that could because they don't go many places. But I do have a problem with them standing right where I need to plant seeds for my garden squares.

[fresh vigil]

?? up

[viscid wren]

I can confirm my pets also go upstairs

[past nimbus]

How can we join the voice channels

[slate lantern]

i mean even my dog does too but rarely they dont na im guessing it part of their personality xd

[slate lantern]

im pretty sure we dont have a voice channel we can join here

[cosmic copper]

Yeah, it's always my dog. I have to throw the block to get them away

[past nimbus]

Oh I swear we used to and there’s like an online channel at the bottom of the channels

[slate lantern]

well idk, idk the context of the whole thing? what is the help u need? xd

[elder wagon]

Possibly dumb question. I play on my pc but if I also log in on my phone would heartopia report my account for any reason due to it being on multiple devices?

[woven hemlock]

They removed the voice channels because of moderation issues

[woven hemlock]

Nope, playing on multiple devices will sync your save, i dont think it’ll let you literally play at the same time though

[fresh vigil]

like is this real? where can I get mine kinda help ya know 🤣

[elder wagon]

Ok great!

[woven hemlock]

In case you’re curious, it’s because the pets are mapped to be able to walk on any floor tile, and can walk through furniture — the ceiling tile is still a floor, so this leads to a scenario where pets go up on top of the roof, and then can glitch onto the floor tile in the roof despite the roof being on it

[cosmic copper]

Yeah a friend told me that and I taught me the floating roof trick, but right now I have very few covered floor tiles with roof, but the pets have stayed on the ground floor.

[woven hemlock]

Yeee

You can actually push pets off of certain spaces

[arctic vale]

Yikes

[woven hemlock]

When you interact with them, the pets walk a little away for you in preparation for whatever action you use

so you can essentially spam the action button to push them off a plot in order to plant on it

[cosmic copper]

Thank you

[feral crest]

Hi! Is it just me or do other people also gets stuck when they put out their utility items like rod or net?

I couldn't walk or what

[woven hemlock]

Do u happen to play on PC

[feral crest]

yes

[cosmic copper]

That has happened to me, put it away and re equip, that works for me

[woven hemlock]

Oh good I have gr8 news for u

[feral crest]

Is it an ongoing bug

[woven hemlock]

Help! My character is frozen (after using the fishing rod)!

Please look for any controllers currently connected, and unplug/fully disconnect them! This can include Bluetooth devices like headsets/Logitech devices (and sometimes keyboards). The game is not controller-supported, which can cause this glitch

[feral crest]

awww I did, at first it worked then now nah I had to reset town

[feral crest]

Ohhhh I see. Yes I do have my controlled connected

Aww man thanks!

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

Unplugging the controller should fix the problem then!

[woven hemlock]

? I don’t think this is something they received for spending money? Where did you hear that from

[fresh vigil]

its just a post on fb idk anything about anything, its just that screenshot

even if they got compensated the message looks like its not a compensation or anything. Looks like it’s out of nowhere

[woven hemlock]

Yeah the screenshot even shows the person is confused why they received it, so I’m not sure why you thought it was related to how much they spent

[fresh vigil]

some comments on that post said that their friend is a whale and also received close to that amount

[devout token]

Hi! How can I contact their support? Didn't received my hearts but i got charged :'>

[woven hemlock]

🤷 I’ve certainly not heard of people receiving 3000+ gems out of nowhere, so either they spent an astronomical amount, it was to make up for a top up that glitched, or it’s fake. I would not recommend spending more money just to test this, since if it was really for whaling, I think the mail would say so

[woven hemlock]

Try reloading your game, sometimes it takes a bit for the gems to hit your account.

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[devout token]

Thank you for the help 💜

[sturdy aurora]

can I ask about the odds percentage on forestbell pulls? I’m just curious because I’m trying to get the water permit and I have done over 200 spins now. I’m just wondering because other people have already gotten it well over 100 spins and it keeps giving me duplicates I already have even when it says the next item should be an unobtainable one…

[woven hemlock]

according to their gacha page (the ? button on the treehouse gacha page), there's a 4.3% chance to get any of hte rare items, but this includes both the building permits and the furniture all in one 4.3% category. which means ur chance of getting a specific item from that 4.3% is lower

on the gacha page, it'll tell you when your next guaranteed unobtained rare is - you can check the magnifying glass in the right corner to see what you have and haven't unlocked yet

[normal pecan]

For some reason it won’t let me give fish to Mrs Joan but it’s one of my daily requests and it says I gave her one but haven’t.

[woven hemlock]

can you show the quest

[woven hemlock]

^

[woven hemlock]

you oneed to have 3 fish in your bag first before the quest will pop up. you only have 1 right now

the number is the number of fish in your bag, not the number of fish given

[normal pecan]

I just did a fishing event and have a ton and I accepted before

Wait let me check I’m not being dumb

You’re right smh I literally just sold everything

[woven hemlock]

haha

time to fish some more!

[normal pecan]

Thanks for helping me realize!

[woven hemlock]

no problem!

[small field]

Please help me, I can't buy Azure items through my friend, and this message appears, previously I could buy from my friend, but now I can't for 3 days.

[woven hemlock]

you've already used up your friend purchases, you get 3 from the first week, and +1 every week after

[dull cave]

It’s not allowing me to claim my 🎁

[woven hemlock]

it's currently week 4, so 3 + 1 + 1 + 1 = 6 friend purchases total

[woven hemlock]

santa isn't ready for you to open your gift yet, please wait until christmas /j

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[dull cave]

Ohh okay. Thank you 😊

[bright raptor]

Did anyone else update?