technical-help

[cold flame]

Thank you!!

[dusty tangle]

I haven’t levelled up my hobby all the way but this thread has been super helpful. I’m sure you can ask your questions here and someone more knowledgable might be able to answer this.

#1467668188526411816 message

[restive leaf]

Been having the same problem. Contacted support. Hopefully they fix it soon.

[spare arch]

Thank you so much (⁠✿⁠^⁠‿⁠^⁠)

[light birch]

got a bug while fishing.. caught 3 sharks in one event and no badge.. and i spent so many coins for it

[hardy steppe]

Am I able to move my whole existing house over a few spots somehow? Wanted to move it over so I can build a greenhouse next to it

[light birch]

make a blueprint of your current house and then place it on a lot where u want it

[hardy steppe]

Is something wrong with blueprint spacing?
It seems off it says somethings there and wont let me move it over any further and the blueprints are almost identical other than 2 like plants but not in those areas so that shouldn't have changed

[ivory hedge]

Can someone help me? My character is moving automamtically. My keyboard is completely fine.

[feral jungle]

Can someone help me out? I got this today and idk what i did wrong, Is 3rd partying count as switching between devices? Cuz i play on pc but when i need to lay down i play on my phone. I never use auto clickers or anything, so can somebody help me with this idk where or what to do😭 😭 💔

[rough obsidian]

Help. I can't seem to purchase a clothing item from the Acorn Store on mobile. There's no button or anything - and double tapping didn't work.

[woven hemlock]

It’s a common issue, can you follow the steps in this screenshot and see if they help?

[dusty tangle]

Are you referring to the weekly selection ? If so, this is the button to use

[vital steeple]

Please Please Please Please Please Heartopia gods, get rid of this special furniture unclaimable wish star notification. I HATE having a notification that i cant clear

[proud ingot]

mehfueater has been warned

Reason: Duplicated text

[dusty tangle]

Switching between devices is intended as there is cross-saves / data syncing enabled by the Heartopia team. So this would not cause this issue.

Are you using an emulator by any chance ? Lately players are getting this warning when playing on Bluestacks for example.

[rough obsidian]

Thaaaaank you. I wanted to buy the hat so bad from mine

[dusty tangle]

Oh my gosh, your outfit is SO CUTE !! The ears with that hair is so perfect !!

[rough obsidian]

Thank you!!

[dusty tangle]

I haven’t had issues with this maybe you can ask in #gameplay-help as most players there have such a good eye for these things. Especially those who use this feature a lot.

[feral jungle]

No? I have it on steam

[silver anchor]

I already tried 🙁

Tried but it didn't change 🙁

[mint glacier]

do you have something like AHK or an automation tool even installed on your pc? not saying you were using it for the game, but even if it's present, it's possible it got flagged

or, playing it using an emulator

[buoyant mason]

Guys, is anyone else having trouble getting into the game?

[buoyant mason]

Problem solved 😂 Turned the Wi-Fi off and on.

[balmy carbon]

guys help, i cant craft this to the workbench

[rain barn]

Is it me or is anyone having problems with the game bugging on steam??? I go fishing and I hit space to jump and it triggers the bug net etc and when I fish I can’t move I’m completly frozen

[dusty tangle]

Do you have any controllers plugged in or wireless devices trying to connect via Bluetooth ?

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[violet kiln]

Why cant I iniate the missions of the evento?

[dusty tangle]

When you go to your workbench and press the middle button ( paintbrush ), are you able to select the joinery single bed to decorate it ?

[dusty tangle]

Which events are you referring to ? Are you D.G. Level 7 and completed the quest The Answer Lies Within ?

[feral jungle]

I can look. Idk if i have it

[violet kiln]

The penguin. I can't start the egg hunt mission, and I also can't build the penguin stove. Why?

[feral jungle]

I looked, i do not

[dusty tangle]

What is your D.G. Level ?

[violet kiln]

19

[dusty tangle]

Did you ever get a phone call from Atara ?

[violet kiln]

Oh Wait I actually Did

So thats It??

Omg tydm

[dusty tangle]

Yes That phone call will activate the whole event.

[mint glacier]

no clue then idk why but prob just a false flag and shouldnt be anything to worry about in the future if there was no true reason for it in the first place

[feral jungle]

Okay I'm scared lol..

[twilit tide]

Hello I’m experiencing an issue in the game. There is a button/object inside the game that I cannot press or interact with. It doesn’t respond at all when I try to click/tap it. I have already tried restarting the game and checking my connection, but the problem is still there. Could you please help me fix this issue?

[dusty tangle]

Is this happening to you on Steam or TapTap ?

[rain barn]

I do have a wireless controller but it’s not on it’s off I play with the keyboard and mouse and I do use headset but that shouldn’t be an issue

Should I click on repair or redownload the game ? @dusty tangle

[twilit tide]

I tried steam and taptap all same

[dusty tangle]

You can if you’d like - but the issue is most often linked to controllers & such. Wireless keyboards, mouse & etc.

[dusty tangle]

Can you make sure the files are properly downloaded on Steam ?

You can do this by right-clicking the game selecting properties go to Installed Files Verify integrity

[winged salmon]

Hello ,im not sure if this is a bug or what but i cant do the quest i was hoping the relog can fix it but didnt ,im stuck in it for 5days

[inland snow]

My dog doesn't poop.
I've never picked up any poop, not even once. Also, a lot of times, in both my devices (computer and phone) I can't see the options above my cat's head. Sometimes I can't finish my missions or feed the cat, cause the options for it just won't appear. When this happens, I try to reload the game or restart my phone (or computer) and sometimes it works but only for the cat problem. I've also cleaned the cache and reinstalled the app, but both of the problems (cat and dog) persists in all of my devices.

[dusty tangle]

Oh this quest was difficult to complete. It took me around 3 or 4 days too. I tried literally every fish, cat fish jerky and universal food. My cat’s favourite food ended up being regular cat food. I heard it changes every day as well but I can’t confirm this.

[feral jungle]

Just gonna bump this. I do not have emulator, bluestacks or anything. Im terrified of getting banned😭

[winged salmon]

is this quest about my cat or the cat named stella? i was so confused what cat i need to feed

[dusty tangle]

Have you tried restarting your PC ? Probably right ?

In this case, I would try uninstalling and reinstalling the game.

[dusty tangle]

This quest will be about feeding your cat their favourite food.

[dusty tangle]

Have you tried contacting Customer Support to ask for a reason ? Maybe they can clarify this for you and if it was a mistake or not.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[feral jungle]

Thank youu I will try that!!

[twilit tide]

I tried everything i uninstall it and tried from other account and still same problem and restart pc and i downlaod it from 2 platfrom the steam and the taptap and still same problem💔

[dusty tangle]

Do you take your dog out for walks regularly ? I just keep mine permanently on a walk and wait for it to happen.

When you don’t see interaction bubbles on top of your cat, you can try entering for a few seconds and exiting it. Then approach your cat again and the interaction bubbles should appear.

[inland snow]

Yes, I do take him for walks. My friend says her dog poops all the time. I have mine for a while now and Ive never seen it happening, I have never even made the handmade fertilizer.

I wanted his poops for the fertilizer 🙁

🐶💩

[woven hemlock]

I’ve successfully fed my dog the same fav food multiple days in a row, so I’m not sure that the part about it changing is true

Maybe it’s weekly? I’ll check when Saturday rolls around

Or maybe it changes depending on the pet

[dusty tangle]

Okay sounds good ! Thank you !

[woven hemlock]

Mine rarely poops too, but I noticed that if I take it into certain areas, I can’t see when it poops. The ❗ above it’s head can mean it pooped and wants you to know, but sometimes it just means it saw something interesting, so it’s hard to tell. Maybe try going in circles around the outside of your house? The first time I saw it pooping, it was because we were right at home and I could see it clearly

[dusty tangle]

The only other thing I can recommend would be to try connecting to the game with a different Internet connection ( even though yours is completely fine ) to see if it lets you click those buttons and lets you through. “

Most players switch to hotspot, a different WiFi entirely or VPN ( specifically Proton is helping everyone ).

[inland snow]

Mine never did it not even once, but ill try to do what you said and try to observe more... if it doesnt work ill talk to support

Thanks you for the tips 🎀💘

[twilit tide]

Ok thank you. I will try the VPN.

[limpid bronze]

Guys, who knows how an cat automatic feeder works? I filled it up completely. The food is gradually disappearing, but the cats are always hungry

[woven hemlock]

The pets don’t really like the feeder, it takes time for them to warm up to it. I saw a tip from a player in #gameplay-help (which is where questions like this are more easily answered) that said to use cat food and not universal food, but regardless, they don’t really care for it. It’s more effective to manually feed your pets in the short term

[devout ibex]

I need help with the feed the cat her favorite food quest like what do I do, how to I know what to feed her when you can only the feed the cat like twice a day.

And there are tons of fish

[limpid bronze]

thanks

[woven hemlock]

The only way to find out is to feed your cat one thing at a time, and see which one it loves. (Eg feed it one sardine, then after it finished eating, feed it one chub, etc) A pop up will appear when it eats its favorite food

This is a process that takes a long time because there are so many possible foods it can eat

I only recently found my dog’s fav food, and I have a potential favorite food for one of my cats because it appeared when I fed it multiple things at once, but I haven’t narrowed it down to which specifically yet, and I’ve been playing since the international version released in beginning of Jan 😔

[devout ibex]

Ok well thank you, good luck

[worldly kiln]

Whenever I place down a furniture item on a balcony I’m not able to select it again to move it and it only selects the whole balcony. Is there a fix?

[fair lagoon]

Can someone help me, I think it's bugged..

[signal grotto]

I just started the game and it’s making me auto run. Does anybody know how to fix that?

[versed dock]

Help why it keeps saying login timed out 😭

[dusty tangle]

You can enter and put your mouse on the area / item. Then use this arrow button in the red circle ( in my screenshot ) and select the item you want to move out.

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[dusty tangle]

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

If this changes nothing, then please follow the steps in this screenshot.

[versed dock]

It’s working now Thankyou ❤️

[woven hemlock]

You only get a certain number of Friend Purchases to use! 3 from week 1, and +1 every week after. You’ve hit your purchase limit

[final canyon]

Is this a glitch?? My hair is supposed to be white..

[woven hemlock]

Common glitch yes, it’s been reported

[thorny kayak]

I’m doing the mediator request and the dialogue keeps skipping ☹️

[digital basin]

Where is Oaky today please? 😭

https://tenor.com/view/dog-crying-meme-doggo-crys-megan-soo-crying-dog-gif-5276199764143986284

[willow sun]

Hey, tried searching and can't find an answer... My friend wanted to snow sculpt with me but can't use my snow sculptor at my home. Can friends not use this furniture?

[ebon saddle]

Does anyone have the list of things that you should NOT write in a book? I'm trying to make something nice but I'm worried I might get suspended or banned even 💀💀💀
Maybe someone can take a look at it and give me a review?

[willow sun]

i found my oaky in original meeting place in forest

[dense junco]

Anyone know where I can access the rules for painting outfits/canvas? Would like to share my creation but afraid it will be ban/reported

[ebon saddle]

Same but for book writing ^

[mint glacier]

basically dont write smut, gore, or something that might incite political unrest

keep it sfw

[ebon saddle]

Is d*ath considered nsfw?

(censoring for safety purposes)

[mint glacier]

i feel like as long as it isn't graphic then it's fine

[ebon saddle]

Yikes...

Sigh, another day of censoring art

[mint glacier]

:I wtf you writing lmao, saw 7?

[ebon saddle]

LMAO

Ever heard of an RPG adventure game called End Roll?

I made nice drawings too ;_;

[wintry copper]

Hey I can’t redeem these stars after unlocking the whole set, anyone else have this issue

[gloomy cipher]

i was just about to post on this.. im having the same issue

[ebon saddle]

:(

[wooden lantern]

Is anyone else having an issue with learning the cat care hobby?

[merry thorn]

have the same & already written a ticket // they will fix it was the answer

[stoic glade]

I am, I just started trying it today and fed the cat as soon as I got home but it never said it was completed. I thought maybe the cat wasn’t close enough to the house and I would try again, but the cat hasn’t lost any of its fullness the entire day, so I haven’t been able to

[mint glacier]

at a glance idk, it might be pushing it (game seems to be rated M pretty much). ngl tho id say say unless youre mentioning specific ||internal organs|| then it's prob fine.

i dont think the morality police are going around trying to ban books in game either. worst case you get a slap on the wrist and it gets taken down

[pine sorrel]

Why can't I interact with my cat from yesterday?

[gloomy cipher]

go into solo build, and then exit it. should work. (does for me)

[pine sorrel]

Thankyouu, it does

[ebon saddle]

I decided not to risk it and change every word with [hug] and [live]

Thank you for using your time to help me out though! You're super nice!!

[hot lark]

My game says "login timeout" and I can't get into the game. What could be the problem?

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[prime dirge]

i have same problem

[hot lark]

Ok tysm

[gloomy isle]

so i didn't realize that when changing my house with blueprints it deletes your items if your backpack is full.. how do i get all those item back especially the ones I've paid for?

[wooden lantern]

I haven't been able to get a cat 😕 i am finally DG 12 and have all the other hobbies unlocked but I am unable to give her a ticket to learn the hobby

[merry thorn]

normaly, they not deleted, check your storage and mailbox

[hot lark]

I'm still having this problem. It's been frustrating.

[dusty tangle]

Did you try all of the options posted ? Including the VPN ( Proton - which is free ) ? The VPN is the option that has been working almost every single time and most players are using it to access the game until there is an actual fix.

[hot lark]

I felt like an old woman... I'll look it up here.

It worked! I didn't know how to configure it, so I just turned it on. The ping is extremely high, but I managed to log in! I'll configure it here and I hope that solves it! Thank you!

[brave thorn]

my cat is un able to interact with for the last two days

is there away for me to reset the cat or something?

[dusty tangle]

When this happens, please enter for a few seconds and then exit. Approach your cat again and the interaction bubbles should appear.

[brave thorn]

oke thank you

[sharp tree]

My text aren’t showing

It just Ara I can read everyone else

[spring plinth]

This is an ongoing glitch

[sharp tree]

Oh thanks

[woven hemlock]

Did you just reach level27? There’s a display glitch with the call that introduces the research lab, you should be able to skip the dialogue and follow the quest

[sharp tree]

Yeah this happened just after, thanks for the info

[subtle vault]

I'm having a couple of issues.

1. When holding the watering can or seeds, it will auto set to do three instead of the single option and won't revert back.
2. When holding the fishing rod, I am unable to move around or move the toggle to cast where I need it to.
3. When holding the bug catcher it auto sets to behind my character and I can't toggle it to another position.

[halcyon forge]

Thankful that they fix the cats going on the roof but can we fix them going under the house?

[tough steeple]

hello, this keeps happening whenever I use PC and switch to mobile

[gleaming karma]

I'm having the same trouble. It's says a update is downloading but it's stuck at the 0%

[round pollen]

Me pasa lo mismo 😔😔😔

[dusty tangle]

@tough steeple @round pollen

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[dusty tangle]

Have you tried restarting your PC ? A friend of mine had the same issue earlier today.

[round pollen]

Lo intentaré

Pero se me hace extraño que pase eso

[midnight topaz]

They really need to fix the gacha system. Way too many duplicates. You shouldn't be getting to 200 spins and only getting duplicates when there's only 4 unopened items left. And still no pool smh

[tame kraken]

is this a bug?

[gleaming karma]

Ok I'll try that tysm!

[dusty tangle]

It would definitely be nice to see some changes. I don’t know if you know this but one of the moderators is taking feedback here in this thread ( if you’re interested in reading all the other comments )

https://discord.com/channels/1128257488375005215/1470201178666176542

[frail tree]

What level do we get a solid door? Trying to make bedrooms and bathrooms and the thought of a door with a window for those rooms is weird.

[midnight topaz]

Perfect! Thank you so much

[dusty tangle]

Yes this is a bug. You’ll need to reset your position to get out.

-> Settings ⚙️ ->Reset Position button at the bottom

[tame kraken]

ok thanks

[dusty tangle]

If you open up your watch and then press on Developer’s Guild you can see everything you will unlock at different levels by scrolling through them.

[ivory hedge]

Please someone help me! My character just keep walking automatically.

[dusty tangle]

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

If this doesn’t work, can you please follow the instructions in this screenshot ?

[coral iris]

Why isn't it letting me interact with my cat?

The pet status thing says he's ready to interact with

[dusty tangle]

This is a known bug that we’re all experiencing. When this happens, you can go into for a few seconds and then exit it. Approach your cat again and the interaction bubbles will appear.

[coral iris]

Oh thank you!!

[signal estuary]

My character keeps auto running on his own in a circle

[round pollen]

Mi problema persiste

Que hago

[keen zealot]

I had spun for both the ice and fairy and got many of the eyes, ears, and winged eye thing. I gave up. I only get the eyes and ears most of all.

[midnight topaz]

I feel like I got a decent amount in the ice event but this fairy event is really messed up haha I just spun another 20 times and only got a book writing desk 🤧

[woven hemlock]

Are you on PC? Can you check if there are any controllers plugged in, and unplug them if there are? This can include bluetooth devices like headsets

[signal estuary]

i infact have no controller connected

and my headset is wired ;-;

[woven hemlock]

Can you check this post and see if the tips here help? The game’s optimization isn’t good, so even if you have good internet, it sometimes has trouble finding the network

#technical-help message

[woven hemlock]

Can you try unplugging the headset and see if anything changes? May need to reboot the game

If that doesn’t work, try the tips in this screenshot:

[dusty tangle]

Did you try using a VPN like Proton ? It is free and almost all players who have “ Login Timed Out “ are using it !

[ivory hedge]

Didn't work

[dusty tangle]

Not even the solution in the screenshot ? That’s helped everyone so far.

[ivory hedge]

not even the last part. I disabled every single one of them.

all of these

[dusty tangle]

Nothing at all trying to connect via Bluetooth ? Wireless anything ?

[keen zealot]

Happens to me as well.

[dusty tangle]

Weird that this issue is so common tonight.

[ivory hedge]

i dont use any bluetooth

[keen zealot]

Yeah I have 330 tickets from not even 5 of the larger rolls

When do people normally hear from customer support in game?

[zinc tree]

I can't log in. Is this a maintenance on global server?

[desert linden]

im having same issue on PC end up having to restart game but most hobbies are triggering this! i cant play the game at all!

[silent pilot]

Will there be some kind of fix on the tools? Every other day or time I log in on my pc I get stuck and either can't move, use my hobby tools, or cant stop a 3 select when doing plant things

[signal estuary]

thank you

[tough steeple]

im having the same problem

[woven hemlock]

Are you playing on PC? This usually happens because the game is detective a controller or bluetooth device that’s trying to take over. The game isn’t controller-supported, so these bugs occur.

Please check to see if there are any controllers plugged in, including Bluetooth devices like headsets, and disconnect them first. If a reboot doesn’t fix the issue, try the steps in the screenshot below:

[zinc tree]

I even redownloaded the data. It wouldn't fix it.

[tough steeple]

i tried logging in using data then switched to wifi once I've logged in it kinda worked

[woven hemlock]

@zinc tree @tough steeple
This usually happens because the game’s optimization isn’t great and has trouble finding your network. Please follow the tips in this pinned post and see if they help. If not, there is a more detailed thread linked in that post that you can try as well

#technical-help message

[silent pilot]

Literally all I needed. I pray your pillow stay pleasently cold on hot nights, and you find a nice full bottle of water beside your bed in the midst of a dehydrating night. ❤️

[woven hemlock]

Yeah, switching to a different network (eg wifi -> LTE) has worked for a lot of people, and then you can switch back once it’s connected

[hidden hinge]

The lag is absolutely awful. It never used to be like this, but just recently started within the last week. It is almost like its not optimized properly.

Things I have tried that did not fix the lagging.
Am not on WiFi/Hot Spot
Tried the repair option
Uninstalling/Re-installing
Restarting PC

[unborn ore]

has anyone else been having this issue where you use your axe, fishing pole etc and then you cant move after?

oh nvm, I just saw other posts with same issue 🙂

[sly abyss]

When changing into the bathtub the color of ur hairstyle changes aswell...

Oh, gonna use the ingame feature to report bugs
(where is that so called "ingame bug report" feature??)

[peak sun]

PC is not allowing me to log in

Am I doing something wrong

[woven hemlock]

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

what sort of error are you encountering?

[peak sun]

I get to this

but it never logs me in

i hit retry and it pops up a language corrector

to verify the language i want

I jjust go into circles with these steps

[woven hemlock]

-# (that's because the game Isn't optimized well for how much attention it received - the developers weren't expecting it to be so successful at the international release)

are you getting a high ping when you play? i noticed that since the last maintenance, i have to let my character kind of stand in place and let all the assets load in when i first join the game, and then i can move around more easily

[woven hemlock]

do you happen to have pop-ups blocked on your browser? i saw another player had disabled pop-ups, and once they enabled them for that site, they were able to get in successfully after

[peak sun]

I think my translator might be doing that

I can check and disable

[hidden hinge]

No high ping. Have tried to stand in one spot and let everything load, still does not help.

[peak sun]

That was the issue, thank you.

[tribal canyon]

Yeah i get micro stutters and black flickers

[sonic shuttle]

I'm on mac and I don't get black screens

I just get the occasional lag since people's massive houses are pretty heavy on it

[umbral isle]

Are you planning on releasing API supports ? I'm planning on making a personal widget (iphone) for reminders like dailies, if my plants are ready to collect, and etc.

[woven hemlock]

This channel is for players to help players - for questions directed to the game developers, please send them a message through the support center in the game

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

every device reacts differently to the game, so one person may get a lot of bugs while others run smoothly

[woven hemlock]

can you try loading into a town with less people, and see if that helps? wondering if that might help if there's less houses that need to be loaded in. my game started lagging badly due to the new event, so there might just be too many assets being loaded 😔

[round pollen]

el problema sigue a quien más le pasa esto

[woven hemlock]

can you try the steps listed in this post and see if they help?

(usando el traductor de Google) ¿Puedes probar los pasos enumerados en esta publicación y ver si ayudan?
#technical-help message

[weak shard]

hello

i got log out and now i cant log back in and my game is doing nothing but extracting files

[hot lark]

Omg, have you tried using a VPN? I was in the same situation, but I installed Proton and it worked!

Well, if your problem was a "login timeout," I think a VPN would help, but if it was for another reason, I don't know how I can help you.

[simple niche]

Can they fix the pet bugs? I can’t feed one of my cats at all because it keeps going into the fish tank or go underground 😭

[shy dome]

I keep getting these every time I use the color blue does anyone know why this might be happening

[woven hemlock]

can you describe what you were doing before you received the violation? what do you mean by using the color blue?

[shy dome]

Every time I turn these stairs blues I get it haha it’s the first time it’s ever done it

[woven hemlock]

cats are intended to be allowed to go through furniture etc, and they lock on to anything that is a 'ground' or 'floor' piece, so if your house is slightly elevated, it means your cat can go underneath

if you can't reach them because they're in an area that isn't accessible to you, you can try:

• going into build mode for a few seconds, moving a piece of furniture, then save and exiting, or
• switching to a different town
  this is a temporary fix, but it should reset both of your positions to the front of your house, which will allow you to interact with them

if they're inside your roof, you can try removing the ceiling tile from underneath them to mame them drop down, or build yourself roof access so you can go up to where it is, etc

[weak shard]

umm yh just now with tech support figurd out the browser i was using wouldn't let me log in so i had to make google chrome my default

[woven hemlock]

oh fascinating, let me see if i can turn my stairs blue in my game and see if it gets the same warning

[simple niche]

wished they would fix it do my cat doesn’t keep going into the aquarium or under the floor 😭

[woven hemlock]

you can submit it as a suggestion to their support, but if it's intentional.....

[odd beacon]

Even if it's intentional I feel like if a lot of ppl are against it maybe they'd take the suggestion.

I understand glitching during interaction tho (like when you play w cats and they have to walk a little away from you for the interaction but there's a furniture nearby) but when they're just walking around I feel like we can just get rid of that.

[woven hemlock]

do you get the same warning if you try other colors?

[dense hollow]

Hi! I purchased the Grilled Mushroom recipe but my backpack was full so I couldn’t claim it.
Now the recipe is missing from my cooking list and the shop shows Sold Out.
Please help restore the recipe to my account.

UID: hym57c3
Server: SEA
Device: iOS
Time of purchase: 11 Februari 2026

[woven hemlock]

i haven't gotten the warning yet with the same staircase, i'm currently trying to recreate your set up to see if it's an issue with ath specific set up

[shy dome]

No it’s just blue and on the stairs I did the ceilings and walls worked just fine

[woven hemlock]

please check your warehouse for the recipe, overflow items go there. to access your warehouse, open your backpack, then go to the warehouse tab (has a house on it instead of a backpack)

side note, this channel is for players to help players. you're not going to get official customer support in this channel

[woven hemlock]

the warning you got says that it reset the painting violation. do you have to redo the blue every time?

[dense hollow]

Thank you

[shy dome]

Yes It goes right back to the light blue when I’m trying to make all the stairs a dark blue

[woven hemlock]

Like this?

(All dark blue on top)

[shy dome]

Yes but the under neath is dark blue

[woven hemlock]

Are these the right colors?

[shy dome]

Yes I just close my game again and entered a new city and I didn’t do it this time so maybe a glitch ?

I was just worried I was going to get banned for a set of stairs 🤣🤣

[woven hemlock]

Possibly yeah, I didn't get any warnings when I was trying out different colors. If it happens again, you can contact their support in-game and see what they think I don't think this should cause any violations

HAHA yeah valid concern

Good luck with building! It looks awesome so far, I love the vibes

[shy dome]

Getting there 😉

[simple niche]

sure will try that

[elfin drum]

How to fix stuck on logo XD, i always stuck on white screen before Developer logo, it was like 5 mins, then they gonna start, are there any way to fix it??

[brave rune]

I’m stuck at level 9, how do I level up? And how many levels can I reach each single day?

[safe tundra]

Bug the level up is to low going faster then usal i know not suppose be 50 to level 18

[odd beacon]

You can only level up thru 5 quests a day it's a slow paced game. You level up the same rate as everyone else you can only grind for leveling up hobbies.

[spring kindle]

Hello, I have downloaded the game on my laptop last night through Taptap and used the same email that I have used on my phone which last night also broke it was already at DG level 17 however it restarted the progress although I have used the same server which UTC+8 and I got a new phone it also restarted my progress I do not know what to do, did you guys have a similar experience like this?

[tropic verge]

Is anyone else receiving this message?

[safe tundra]

Was 15 not 18 lol

[woven hemlock]

Can you follow the tips in this pinned post and see if they help?

#technical-help message

[woven hemlock]

Ensure that you’re using the exact same log-in method as you did from your phone, or try using a different linked account.

If you’re 100% sure you’re using the same log-in and server, you can contact their support team to see if they can help

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

50 is correct for level 15, you only needed 40 medals for level 14

[spring kindle]

okay got it, thank you

[woven hemlock]

Are you able to log in eventually? Or you are stuck forever? Sometimes it just takes time for the game to get started

[covert flint]

im a mobile player trying to log in on my pc, use sign in w google and it does not log me in?

[woven hemlock]

If you have popups disabled on your browser, can you try enabling popups just for that site and try again?

[covert flint]

tyyy got it fixed

[tropic verge]

Haven’t been able to log in for two days now 😭

I’m going crazy

Keep getting the same login timed out message

[woven hemlock]

Can you follow the tips in this pinned post and see if they help?

#technical-help message

[calm bobcat]

I don't think this is a connection issue, so I will leave this here for now.

So I was shopping in the bookstore, some of the books stopped opening so I bought what I wanted and exited then I couldn't move from this spot. As you can hopefully see, I try to move in multiple ways but could not so I left and rejoined after this recording.
It fixed itself sure but I thought it was still good to mention 👐🙂‍↕️

[radiant magnet]

Uhm i just had a charge on my card and did not receive red hearts

Nor was I even in the game to make the purchase

I have already asked for a refund from apple cause I don’t understand how there’s a charge an entire day difference and I buy my purchases from stream

And I have my email confirmations from steam but none from apple

[sinful bronze]

I keep having a bug where I can't move my camera and walk at the same time and I have to completely close and reopen the app. Also my quest thing disappeared when I hosted a tea party.

[spiral forge]

i'm having a bug where i can't even open the game, it just gives me a white screen and the mouse

however the first day i played the game it was fine

[rich valve]

@tender basin

@stray spruce

[dark birch]

one of my cat does not show any interactive button when I go near him 😭, please can you guys fix it? he might die due to lack of food

[stray spruce]

https://giphy.com/gifs/DreamWorksDogMan-dreamworks-dog-man-GVNPYQ6gxyV8FawrkQ

got it

[valid mural]

My cat is broken. Most of the time I can't interact with her and she will go through floors. Rarely, like once a day or two, I can feed her and play with her. Is there any fix?

Dog is working just fine

[hollow gate]

not just you

it's buggytopia

[hollow gate]

you have to exit and open the game

[valid mural]

I've tried that already and it won't fix it. I've noticed if i'm joining a new town then the cat will work for a while then bug out again.

[hollow gate]

yes, that's what i do 😽

no fix atm

[valid mural]

Is there any way to force to join a new town and not to connect to the same? 🤔

[hollow gate]

if you have friends in a different town then you can visit them

[woven hemlock]

Go to the watch >> Settings >> Return to login >> Click the windmill icon next to 'start' >> you can choose to join a friend's town if they're online in a public town ("Friend's Town"), or to a random town ("All Towns")

[jolly egret]

I still couldn't log in .. 😔

[woven hemlock]

This happens to pets when they glitch on an action, as a temporary fix you can switch towns like I mentioned in the previous message, or you can go into build mode for a few seconds, move a piece of furniture, and save and exit. Either of these should fix the glitch, but it will happen again whenever the pet does the same thing that caused the glitch

[valid mural]

I had that problem yesterday but when I stopped youtube video from playing then I got to log in. 😂

[woven hemlock]

He won't die due to lack of food, might just meow a bit more than usual or do the grumbly noise effect since he's hungry

As a temporary fix you can switch towns, or you can go into build mode for a few seconds, move a piece of furniture, and save and exit. Either of these should fix the glitch, but it will happen again whenever the pet does the same thing that caused the glitch

As a side note, the people in this channel aren't the game staff, we're all just players helping players. None of us have the power to change anything in the game ✌️

[jolly egret]

I'm not using any app while opening the game... I am able to play earlier

[woven hemlock]

Are you on PC? Try this: https://www.youtube.com/watch?v=KrLPvUVj784

[woven hemlock]

RE: not being able to move
Can you check to see if you have any controllers plugged in, and unplug them if there are? Not being able to move is a common bug caused by the game not being controller supported. This can even include Bluetooth devices that the game detects as a controller, like headsets

RE: quests disappearing during tea party
This is expected behavior, you can't see your normal quest list when you're inside of a party/event (eg if you join the fishing event, you won't be able to see your normal quest list either). The quests are still there, the UI is just hidden

[valid mural]

Thank you! Now I can do my quests.

[woven hemlock]

Based on other users' experience, you're likely going to see a negative heart balance in game if you asked for a refund from Apple. Please contact their support team for billing issues, as the people in this channel are players and not staff

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

The gacha rates are low on the banner, but it isn't bugged, if that's what you're asking

[woven hemlock]

Looks like you might have encountered a glitch? Most glitches can be resolved by switching towns to reload the game, but if you have any controllers plugged in, it's a good idea to unplug them while playing, as the game isn't controller-supported and so they cause the avatar to freeze during certain actions

[crisp rampart]

im stuck in starting screen and I can’t join any town T_T

[woven hemlock]

are you getting any specific error messages?

[crisp rampart]

no, i tried uninstalling and installing the game. it worked once but now I can’t join again

it would say joining town but stays on the starting screen

[woven hemlock]

can you try the tips in this post, and see if they help? #technical-help message

[fleet tusk]

i havent been able to do anything with my pets nothing will show up

[woven hemlock]

the pet has glitched on an action/furniture, which causes the bubbles to not appear

as a temporary fix, you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch towns
  this should reset whatever action your cat was glitched on, or reset both of your positions to the front of the plot (which has the same effect)

[light lion]

helo im new to heartopia and still figuring things out 😭😭

i have a quest to upgrade my level from4 to level 5 but when i do that, it says i dont have enough contribution medal

how do i check how many contribution medals i have and how do i earn them

[late summit]

Ohhh
You can only earn and level up by dailies sadly

[light lion]

ohm

[zealous birch]

Ive been stuck on this task for weeks it wont complete even when I catch seahorses. Is this a known glitch anyone or just me? send help lol

[woven hemlock]

you can see how many contribution medals you have using the green bar on the bottom of the DG member screen (your second screenshot)

to get more medals, complete the daily quests. you can click on that quest text to see what other quests you have at the moment as well, or go to your watch and click 'memo' -- based on your first screenshot, you still have one daily quest you can do, which should get you 10 medals, and you might have a gossip quest somewhere in town that i think can get you the other 5? if you check your map, any NPCs that have an orange check on them are ones that have a quest you can complete.

[woven hemlock]

have you caught a new seahorse since getting that quest?

[zealous birch]

I have and caught two other ones before this one just to check if it was just me

[woven hemlock]

hm! and it's definitely the normal seahorse? (not the blue frozen one)

if you haven't already, try switching towns or rebooting/reloading the game to see if it clears any glitches, and catch another seahorse?

[zealous birch]

Ill try again lol ty

[storm agate]

hello! do you guys know where i can send a ticket for issues like this? both mobile and pc, i cant open :(((

[ripe flicker]

Guys does this game have reflections? Like for water and mirror

[limber marsh]

what to do with login timed out :(((

[lime drift]

hi

I wanted to report this bug on egg hunt please healp

[light lion]

thsnks a lot ill chevk it out

[woven hemlock]

You're missing day 6's egg, which is blue, not cyan

[woven hemlock]

for time out errors, can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

a lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection

[woven hemlock]

as far as i can remember, i don't think it does, but you can probably look in the nearest water/mirror in-game for confirmation

[woven hemlock]

just in case, can you try the things in this post to see if they help? #technical-help message

if it doesn't, the support center is in the game itself:

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[hasty solar]

Hi, does anyone know about this issue? Does this game have a translation limit? My friends don’t have this even though we’ve been together all week. Why am I the only one who has a limit? #technical-help

[dusty tangle]

I haven’t seen that before. The best place to ask would be to Customer Support in-game to see what they say about this, because it might be a bug as well. I don’t see why there would be a translation limit, since it’s needed.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[hasty solar]

Okay, thank you for your response. I will reach out to customer support. 🥰

[rich patrol]

This one puzzle bug since January i can't sell it uwu

[woven hemlock]

some items can't be sold - this specific puzzle is one of them

[glacial shell]

Not sure if this is where to post this but I have been trying to collect these stars for 3 days now and it will not let me.

[wary otter]

This is a known bug! Will just need to wait for it to be patched

[glacial shell]

Okay thank you. I have OCD when it comes to red dots. Makes it worse when they won't go away. Lol

[wary otter]

The amount of red dots this game gives especially in the collection section is crazy, so bless you haha

[glacial shell]

Oh trust me I know. So many clicks on red dots😭

[brisk siren]

I have tried various methods that have been given but still can't

[prime mauve]

Is is true that the game will reset

[dusty tangle]

Firstly, can you try restarting your device / PC to see if that helps in any way ?

Can you try using a different Internet connection to access the game ? I know your Internet connection might be working well but the game’s optimization needs improvement and sometimes requires players to change their connection for many different issues.

Things you can try just to enter a town / the game ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[dusty tangle]

Who told you this ? Reset in what way ?

There is a daily reset but that is simply to refresh what is in the shops and to refresh the quests, which is all normal and doesn’t affect your account negatively.

[prime mauve]

I saw it it tiktok just now that why im asking

[dusty tangle]

What did the TikTok say ? Reset in what way ?

[prime mauve]

https://vt.tiktok.com/ZSmFKQ2aN/

This is the video

[wary otter]

That's from the beta test where yeah, when the game fully released beta testers lost their progress. It won't happen now.

[prime mauve]

Thank god i thought im gonna lose everything i build these past fe w days

[random dagger]

"Error retrieving server list. Check your network and try again later." I've installed the game three times, tested my internet connection, turned off my computer, and even searched for help online, but I keep getting that message. It won't let me download it via Taptap, and Steam shows me this. Can anyone help me?

Im on PC

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[random dagger]

Alr everything

[dusty tangle]

Even the VPN ? A lot of players here are using Proton ( which is free ) for now, until the game functions better / gets patched for all of these issues.

[random dagger]

I can't use a VPN because I have a wired internet connection.

[wary otter]

You can still use a VPN on a wired connection

[random dagger]

Mmm Then I have no idea, I don't have one because every time I use it, the Wi-Fi drops.

[dusty tangle]

You can try to restart your computer again, to see if that helps but really the best solution would be to use a VPN since that’s helping everyone else until the developers fix these connection issues for players.

Do you have another device you can try the game on then ?

[wraith robin]

hi ! i've been having some issues with the chat and i don't know if it's something i can fix or if it's a bug so i wanted to ask here first. When i click on the chat icon at the bottom left in heartopia nothing happens and same when clicking enter. if the friend type first i can click on their bubble and chat or with the coffee stand too but i can't start the conversation otherwise. I tried opening from steam directly, i tried without steam, tried logging in and out, even downloading the game from the official website but it still doesn't work and i wanted to know if someone knew how to fix this issue before i report it as a bug

i logged in with a google account idk if that matters or not

[dusty tangle]

Hi. This is a bug that others have experienced too. If you have some time, definitely report it to Customer Support so they can remain aware of this on-going issue.

A couple of quick-fixes that you can try, if you haven’t already, include:

Restarting your PC / device.
Verify the integrity of the files on Steam ( if you need help, ask me ).
Open the game and on the login screen press on the button with a wrench called Repair.
Uninstall and reinstall.

Otherwise, please contact Customer Support about this issue.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[wraith robin]

okay thanks

i tried all the options so i'll just report it and stock up on coffee stand for now

[vernal hazel]

hello guys i wanna ask, can we change our email account? when i was first time logging in, i mistook it using my personal gmail and not my gaming gmail, now i wanna change it to my gaming gmail, but i dont know how to do it..pls help me

[dusty tangle]

We can’t do this by ourselves, so your only option would be to contact Customer Support in-game to see if they can do this for you.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[vernal hazel]

so i just need to tell them i wanna change my email account?

[night bane]

hello i wanted to talk about when the cat just come and sit in front of the stove and i cant cook and i keep burning my food and drinks cuz of it i kept moving my ovens but she kept comin gin the way and i cant even interact with her

[dusty tangle]

Yes - essentially ask them if they can help you with this / if it is possible for them to do this for you.

[vernal hazel]

okayy, thank you so much for your guidance, have a good day!💗

[short bone]

I'm having the same issue as well

[night bane]

i wanna cry so bad istg it became so annoying

waste of ingredients

[dusty tangle]

When the interaction bubbles disappear, go into for a few seconds and then exit it. Approach your cat again and the interaction bubbles should appear.

As for cats being in the way of cooking, it’s affecting many players. You can reach out to Customer Support to let them know this is happening and interrupting gameplay. It seems they patched pets being on the roof so hopefully they will eventually work on this as well.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[night bane]

tysm i will

[uneven island]

VPN didn't work either

[heady lotus]

anyone know how to fix "timed out" on steam?

[dusty tangle]

Can your friend try to access Heartopia on a different device then ? For example, instead of Steam use TapTap ?

https://heartopia.xd.com/us

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[uneven island]

... She is on mobile phone (IOS) .. And she doesn't have access to any other device for a month.. This is also the reason why she's so desperate.. Her mom went abroad for a trip.. She doesn't have anyone her age at her aunt's.. Wants to play with me to kill time

[dusty tangle]

I understand. Which VPN did she try ? Do you happen to know ?

[uneven island]

Ah, not really.. But not proton.. It's not available

[dusty tangle]

Oh no, I see. She already tried to reinstall the game you said ? Right ?

[ripe flicker]

Hello, thank you if anyone could help me! Is this a bug?
My book drafts won't synchronize across PC (taptap) and iOS (iphone)

I tried:

• Unfavoriting books from phone, leaving only the PC version
• Repair installation on phone version
• Reinstalling phone version
• Making sure everything is the same title

Screenshots provided: first image is my iOS version of this book draft. second image is the updated draft on PC, which I expected to have synchronized properly.

[uneven island]

Yupp

Whenever she clicks on that 'confirm' for update, she gets kicked out.. She tried almost everything 🙁

[dusty tangle]

Can you try repairing the files on your phone version ( that’s the one where it’s not syncing correctly if I understood well ) ? It’s a button with a wrench on the login screen that says Repair

If this doesn’t work, you’d have to contact Customer Support to let them know.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[ripe flicker]

Oh yes, I already did try the repair button, but no difference. Forgot to list that on things I did. Thank you, I just submitted a ticket

[dusty tangle]

She tried everything then ( except Proton of course ). In this case can you open a ticket for her with Customer Support to see what else they can do from their end ?

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[uneven island]

They said network problem.. Nothing more... But it's not.. Everything else is working perfectly.. Except for heartopia

[dusty tangle]

It’s sad there’s no way she can get Proton. Can she maybe try another VPN then ? Maybe another one will work.

[uneven island]

Okay lemme tell her

[next pilot]

Random question, does anyone successfully draw on drawing board with Pentablet/Stylus on PC Client?
For my case, the cursor does follows my movement, but it doesnt give any input when i tried to give a line

[ripe flicker]

what tablet you on? im on huion, works kinda ok

[next pilot]

Its wacom for me, Wacom Intuos

[steady tinsel]

sammee here!! ugh!!

[foggy junco]

I need help, is your game lagging? I woke up and my game won’t stop freezing, this is really sad….

[dusty tangle]

Can you try restarting your PC / device to see if that helps in any way ?

Yes though, other players have been reporting lag spikes.

[next pilot]

I would say the classic "did you turn off and on it again" but you might already did

[foggy junco]

I already restarted it. I also deleted and reinstalled the game.

[drowsy wedge]

mine's lagging too.. just now

it wont load for more than 39%

[dusty tangle]

Then the only other thing to do would be to try a different Internet connection to see if it allows you to play the game more smoothly.

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[charred hamlet]

Okay I have done the repair and restarted my game multiple times. Everytime I open the game I get the loading screen. Then after a few seconds I get log out time and I can’t click start. Is there another way to fix this?

[dusty tangle]

Specifically for “ Login Timed Out “ ..

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[dusty tangle]

Have you tried restarting your device / PC ? My friend had this issue yesterday and it got fixed after doing this.

[next pilot]

Meanwhile idk if the game took more resource since my pc already crappy enough (I5 Gen 4 and RX 550 Sapphire if you ask), but my aquintance stable on 60fps onhigher spec pc

But it would be funny if it used for — nevermind

[foggy junco]

I was playing perfectly during the night, but when I woke up and tried to play, it started lagging a lot, and it’s not my phone that’s the problem

[next pilot]

I assume Heartopia not updating on phone client, ye not installing smth from suspicious web, right?

If not, its either Hato got some bug there or the phone suddenly have problem, but let wait if other player have similar issue

[fallow onyx]

hello everyone, i wanna ask. is the an outfit for male avatar in the event?

[next pilot]

Winter event? Technically yea? I consider coat as male/unisex outfit

[fallow onyx]

the "time-limited festival"

this store

[wary otter]

When you first start the game it asks you to select between the feminine outfit and a more masculine one.
It seems you selected the feminine one. I don't think you can change it.

But the game doesn't distinguish gender so male character can wear fem clothes.

[fallow onyx]

oohhh thats too bad

need to move on i guess

thanks for answering 😉

[worldly cipher]

Anyone know why i can’t enter any town in my heartopia? I’ve restart my device multiple times & my internet connection is fine. My heartopia have been stuck like this for one hour, even when i restart the game and device. There’s no update too in my app store.

[next pilot]

Wait, it does? HAHAHAHA. #MoreIKnow

[next pilot]

Btw that should be show up on Morin later on. Yesterday i purchased the cat hairband one

[celest comet]

Guys i have a problem, i can't add any photo to my snow fashion wave journal, did i miss a quest or is it gliched ?

[winter copper]

Do your snow sculupterd look different than in the commection book too?
This should be a swan…

[celest comet]

yes

[winter copper]

ah kk

[rancid ravine]

You may be able to try the #gameplay-help too and just say that you weren't able to get help here if you aren't able to get a solution

[vestal wyvern]

your pets a bugged

[real solstice]

i’m sorry, i just entered, why is there a 30 min cooldown on #heartopia-only 😭

[limpid nest]

Is there something wrong?? somehow i can't buy frost pass

[vestal wyvern]

can we kill our pets

please

[wary otter]

I imagine people were being inappropriate in there again or something, that's usually the case

[wary otter]

You can board them, if they're annoying you

[limpid nest]

Yeah don't have to kill them🥲🥲

[shut edge]

I’ve had same thing it’s been like that seen them that way an some swans, don’t know wats going on

[real solstice]

oh ok, i get it. I just think is a little excessive and y’all should not punish the whole chat for 1 person 😭 maybe just kick them out (idk if that’s possible), i’m sorry i know this is not the chat for talking about this so i’ll go, i just wanted to know 😞

[wary otter]

I have no idea how it works, though shutting down the main chat has happened more than once since I've been here. I'm sure the moderators will deal with the people involved.

[deep warren]

My cat just sits on my roof, and i never get to interact with it 😭

[wanton ridge]

But puppy dawg and kitty

[dusty tangle]

Does it say “ Matching Town “ and never lets you in ? Or is it the START button simply not responding ?

[dusty tangle]

For transaction issues, you need to contact Customer Support so they can let you know what happened.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[worldly cipher]

It says “Matching Town”. I’ve waited too but never get in

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[cursive scroll]

Hello, since yesterday after an electricity cut i cannot open the game, im stuck in the loading at 100%
i unistalled the games and all the files
i play on steam
but on my phone it still works

[worldly cipher]

Alright i’ll try it. Thank you so much🤍

[dusty tangle]

This sculpture is normal ! So the animals you see ( bear, beaver, swan or goose and etc. ) represent a series of sculptures ( 1 star to 5 star ). There will be 5 different sculptures in each series and they will all relate to the first animal sculpture you saw.

You can get more information ( very useful ! ) here at this thread #1467668188526411816 message

[dusty tangle]

I’m assuming you may have already done this, but can you try restarting your PC ? My friend got this issue yesterday and this was all he had to do. I’m glad it still works on your phone at least.

[cursive scroll]

yes already tried

[dusty tangle]

Did you try uninstalling and reinstalling ?

If so, then you may need to try a different Internet connection just to temporarily get through and then you can switch back to your normal WiFi.

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[cursive scroll]

yes as i said i unistalled everything
im going to try another connexion

[graceful barn]

hello, what pc do I use to run this game? cus my scrern just shows this

[cursive scroll]

still not working

[wary otter]

Did you download from steam or tap tap?

[graceful barn]

steam

[dusty tangle]

Did you try the VPN called Proton ? Usually that solves it.

[graceful barn]

doesn't that cost money?

[dusty tangle]

Proton is free and almost everyone here ( with issues ) is using it now since it’s the only solution to a lot of many different problems.

The white screen issue is a tough one that currently has no solution that’s something the developers need to provide a fix / work on.

[wary otter]

Yung had this video linked above, try going through the steps and see if it resolves your issue.

https://youtu.be/KrLPvUVj784?si=o27XTVM2vK-IZR69

[cursive scroll]

Not working

[dusty tangle]

At this point the only other option would be to try it on TapTap or another device ( phone, tablet ). The game is still being worked on for PC / Steam.

[cursive scroll]

I said that it works on my phone but i dont want to play it on my phone

The loading is running continually, "Decompression in progrss, please wait" but im waiting for a way to long

[obsidian badge]

Hi, everyone! I need help with something. I wanted to draw for Forestbell Spell (Firefly) but I don't have enough tickets so I decided to buy 60 heart diamonds. Unfortunately, it said error to purchase but it still took my money. Any way I can get my heart diamonds or my money back?

[dusty tangle]

I know you mentioned that. I’ve given every solution we have here.

If you’ve also already verified the integrity of the files on Steam and don’t wish to try on TapTap then please reach out to Customer Support to ask them for advice as well. Although they are very likely to say “ use a different Internet connection “ too.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[dusty tangle]

For transaction issues, you’ll need to reach out to Customer Support so they can fix this for you.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[obsidian badge]

Thank you! 🫶

[lofty grotto]

Hello! The play button is GONE. I tried resetting the game three times and that didn’t work so someone told me to hit the repair button and that also didn’t work so now I’m just stuck on this screen

[unkempt hornet]

hi everyone i have a probleme with my cats in the game they are always in the floor of i cant touch them and i cant give them some food i dont know why

[lofty grotto]

This happened to me yesterday I couldn’t do anything for my cats until hourssss later

[dusty tangle]

Usually when the START button is missing, what can help is restarting your device / PC. Can you try that really quickly ?

[unkempt hornet]

yes i hope its gonna change

[dusty tangle]

When they are stuck under the floor, a couple of options would be to either change towns manually or go into to move stuff around to reset their positioning.

To change towns manually you can do the following:

Go to the title screen / login screen.
Next to the START button, press on
Press on All Towns and select a random one to join.

When there are no interaction bubbles, the quickest temporary fix would be to go into for a few seconds and then exit. Approach your cat again and the bubbles should be available. If you have multiple cats, you may need to do this more than once.

[lofty grotto]

Oh whoops i reinstalled the game going to see if it works right now 😭

[dusty tangle]

It’s okay ! Reinstalling never hurts either.

[urban crane]

i tried logging in on my pc with my apple but it's not logging me in, it just says this and it stays on the sign in page in the app

[lofty grotto]

Well i reinstalled it and my play button is still nonexistent sadly

Omg i reseted my iPad and it worked im good now

Thank you for the help

[dusty tangle]

You’re very welcome !!

[dusty tangle]

⭐️ Please make sure that you enable network access when the pop-up appears. Also make sure all permissions are allowed and granted.

⭐️ You can also try other Internet browsers such as Microsoft Edge, Google Chrome and Firefox. Make them your default browser and try the login process again.

( if you need a video tutorial, let me know - we can’t post links here )

[urban crane]

got it, thanks a bunch!

[vivid quarry]

I have this notification that won’t go away from completing the fashion gift set. It won’t let me claim the reward in collections or close out the notification so my watch is constantly lit up.

[dusty tangle]

This is a common bug that we are all experiencing. Many reports have been made to Customer Support about this in-game and this was their response

[vivid quarry]

Thank you!

[solar crown]

Helpp

I have a bug

[dusty tangle]

Oh, yup. This would be something to report to Customer Support as the developers are the only ones who can fix this clipping / going through furniture when getting back up.

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[warm agate]

Everytime I attempt to play Heartopia on my pc its so laggy that i can barely move.. Any idea on why this might be the case? I really would like to play on pc too

Also, My task bar won't show up when im playing Heartopia on pc either and thats kinda essential for me..

[dusty tangle]

The game needs work in terms of optimization for platforms like PC ( Steam, TapTap ). I’m sure the developers are planning on working on this because it’s currently affecting many, many players.

What you can do in the mean time is restart your PC to see if that helps in any way. If it doesn’t, you’ll want to simply try a different Internet connection until things improve.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[unique forum]

idk if this is the right place but

cant claim ? 🙁

[dusty tangle]

I usually put my game in window mode when I play on PC so I can access the task bar. You can do this at Settings ⚙️

[dusty tangle]

This is a bug that everyone is experiencing. The team is aware and are working on it.

[frosty merlin]

And how to fix white screen on windows 10?

It's almost 2 months now hahah...

[dusty tangle]

Still no solution unfortunately. You are welcome to try these steps taken from a video I shared but they are not guaranteed to help. Can you please open a ticket with the Discord moderators ( since you can’t reach Customer Support ) and let them know it’s been months with this issue ?

For Discord support from moderators please follow the steps in #guide to use the new mod mail system. You can send a DM to @twin yacht .

[frail pecan]

I'm sorry for bothering youg guys. But my friend has been struggling with this glitch for days... They sent me this video. I'm pretty sure they only but 1-3 items from that area but somehow not only most of the items are sold out, the items that being shown is different with the item at the... pop up? That rectangular thing.

[dusty tangle]

Can your friend try repairing their game files ? This can be done on the login screen ( before entering a town ). In the corner on the right there is a button called Repair it has a wrench on it.

[chrome echo]

Hello, I have pass inventory cuz friend gift it for me, but I already have it, what i can do with this pass?
I cant find how to gift it to another friend

[frail pecan]

Alright! I'll let them know. Thank you so much!

[dusty tangle]

The only option would be to contact Customer Support to see if they can do something about this or if it can be used in a different way ( they will let you know ).

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[dusty tangle]

If it doesn’t work, please come back and we’ll try something else.

[chrome echo]

Thank u very much!

[frail pecan]

Hello... unfortunately it's still the same

[open finch]

Ok I wanted to check out the game on my PC, but I am getting this notification. 😕

[dusty tangle]

Can your friend try uninstalling and reinstalling the game ? Are they on Steam or TapTap or mobile phone ?

[frail pecan]

They're on mobile

[dusty tangle]

Please follow these instructions.

[dusty tangle]

First try uninstalling and reinstalling the game. If this doesn’t work then it needs to be reported to Customer Support in-game.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[frail pecan]

Alright, I'll try to tell them! Thank you! I'm so sorry for troubling you!

[dusty tangle]

It’s no trouble at all. I wish the solution were easier to find. This is the first time this bug is being shown here.

[limber marsh]

i have a request saying i need to pet any cat, but it says that i'm too busy to interact :/ what to doooo

[dusty tangle]

Can you try restarting your game and manually changing towns ?

Go to the title screen / login screen.
Next to the START button, press on
Press on All Towns and select a random one to join.

[open finch]

How do I do this?

[limber marsh]

ohhh i'm usually scared to exit the game cause sometimes when i try to log in it always says "login timed out"

[dusty tangle]

On Windows 11 you click on Settings in the Start menu, and on the left-hand side you should see Time and Language and then click on Date and Time

[dusty tangle]

Ooh I understand. It’s a common bug. All you would have to do at that point is just switch Internet connections to be able to get back into the game. Once in the game you can switch back to your regular WiFi.

But I am not forcing you.

[hybrid robin]

how can I get a pet? Do I need to get the care for animals hobby first?
Leveling up my current hobby and get a new hobby?
How do I level up my hobby for cooking?

[limber marsh]

thank u so much! 🥹 it's a big help ❤️

[dusty tangle]

You’ll be able to adopt a pet once you learn the hobby ( Cat caring and dog caring ). This happens around D.G. Level 12 . It’s the last hobby you will learn, so please make sure to learn all of the other hobbies first.

Complete all your “ main story “ quests and do all of your daily resident requests.

You can level up your hobbies by practicing them. So for cooking, all you need to do is cook foods and gain EXP until you fill up the bar. You can find the EXP bar by opening up your watch and going to Hobby . Press on the hobby you wish to view.

[hybrid robin]

I have to learn every hobby the game have first?

[dusty tangle]

Yes there is not many.

Fishing
Cooking
Insect catching
Gardening
Birdwatching

.. then you can learn cat and dog caring.

[hybrid robin]

Do I have to level up every hobby to the highest level first or I can just learn hobbies from that list and get the cat and dog caring?

[dusty tangle]

No need to level them up all the way. Just learn them and be level 1.

[hybrid robin]

ok, thank you so much

[neat nymph]

Anyone else having issues with the backpack and stuff disappearing when entering their homes?

[ivory crow]

is anybody else having issues when they click to play the game through steam on PC the webpage stays minimized and you can't make it bigger ? https://gyazo.com/06438c2e7adf9d18e6c7298862b06b47 . i've tried uninstalling it and reinstall it as well and it still the same

[dusty tangle]

You would need to change the height and width of the window manually. You can do so by following these steps.

[dusty tangle]

Personally, I haven’t had this issue. Usually when the user interface disappears we recommend restarting your game entirely. If that doesn’t help, then restart your device / PC.

[mossy yew]

I was having the same problem so I restarted my IPad. I came back and now my screen keeps going completely blue. I exited again and now my backpack and stuff is gone again. 🙁

[dusty tangle]

Can you try repairing your game files ? You can do this at the login screen ( before entering a town ). There is a button with a wrench on it called Repair

[karmic iris]

Was someone able to buy something from heartopia through steam ? i try but i don't get any popup

[mossy yew]

I will try.

[keen island]

here we go again...

[dusty tangle]

There are numerous players reporting issues with making purchases on Steam. You can try verifying the integrity of the game files through Steam. You can also try uninstalling and reinstalling.

Otherwise it may just be best to make your purchases on another device, and definitely report this issue to Customer Support in-game so they are aware.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[ivory crow]

thank you this fixed my issue

[dusty tangle]

Do you have access to a mirror ? That’s usually where you can find other hairstyles and facial features. Approach a mirror and an interaction bubble should appear.

[dusty tangle]

It’s freezing from Vanya’s call ?

[keen island]

yes

[spiral forge]

okay ill try that thanks

[keen island]

I thought they had fixed it…

[dusty tangle]

This is a known bug. If you have time can you report it to Customer Support ? Restarting your game should help temporarily.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[high lagoon]

everytime I hold my fishing rod the game stops me walking

even if i unequip it

[thick creek]

Thank you!

[dusty tangle]

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[high lagoon]

alright

[loud surge]

Hi everyone, I'm a new player. Does this game have a creative mode?

[high lagoon]

this worked, thank you

[dusty tangle]

You mean for building right ? Yes. there are several building modes available ( solo bulding, co-building and blueprints ). It’s not entirely like other games, but you can use different views ( ex: bird’s eye view ) and modes to build.

[loud surge]

You mean it can build, but not an unlimited number of items if I don't use it correctly?

[loud surge]

Ah, I see! So how do I play that mode? And what level do I need to be?

[silver latch]

Hi, I need help with my game on steam. I used to be able to play it, but now i can't launch it. I kept getting this pop up when I try to launch the game eventhough i still have 100gb of free space. I've tried reinstalling the game but it still doesnt launch.

[dusty tangle]

So a while ago a Staff member confirmed that updates would be going to the C: Drive so you would need to make at least 5 GB of space available there.

[silver latch]

Awww that sucks. Thanks for letting me know! I've only been playing on my Ipad, didn't know there was a issue for the PC version

[tidal garnet]

I don't quite know how I messed this up but I tried to send a gift to my friend & it went into my inventory instead? but I bought it one more time changed the wrapping paper from the default to a new one and it worked? - who would I have to talk to about getting the hearts back for the one I am not using? I got the gold one so don't need this extra purple one haha. ^_^

or could I just gift this one to someone else? o.O?

[dusty tangle]

You would need to speak to Customer Support about this because they’re the only ones who can fix this or provide a refund ( although I can’t guarantee that they will ).

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[dusty tangle]

You can’t gift vehicles from your inventory unfortunately. It would have to be from the Acorn Store

[tidal garnet]

Well that at least helps me a bit thank you. ^_^

[real solstice]

hi, i haven't been able to interact with my cat for like 3 days, i can't feed him or anything, the menu doesn't show

[dusty tangle]

When this happens, you should enter for a few seconds and then exit it. Approach your cat again and the interaction bubbles should appear again. If you have multiple cats, you may have to repeat this more than once.

[real solstice]

thanks! i'll try and let u know

it worked!

[signal nebula]

Hi I have been having issues with this quest, I bought more than just 2 of daisy seeds and the quest doesn't seem to complete. I tried a week later but the bug remained the same. Anyone can help me with this please?

[fallow maple]

Help!! I just logged on and for some reason I have -942 hearts. It won’t let me plant seeds, or use the chat feature 🙁 what’s going on. It was working last night

[brazen fiber]

I’m sure this is a universal issue but it’s getting tiring. Everytime i’m trying to cook the pet ALWAYS gets in the way so it stops me from adjusting the stove or trying to grab cooked meals from the oven so it ALWAYS ends up being burnt to ashes. Also trying to find your cat and it keeps vanishing onto the roof. I don’t bother levelling up with it but wish i could board it and get rid of it

[dusty tangle]

This is usually related a charge being reversed. You need to contact Customer Support for this so they can tell you what you need to do.

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[dusty tangle]

Can you try repairing your game files ? You can do this by going to the login screen and on the right side there is a button with a wrench. It’s called Repair

[dusty tangle]

Yes - this is something we’re all going through unfortunately. The best thing to do would be to submit a ticket to Customer Support letting them know pets are interfering with gameplay.

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[brazen fiber]

How would i do that? i looked on the game settings and there’s no option x

[fallow maple]

A charge being reversed? I only paid for the winter fest event upgrade. That’s all I’ve purchased so far. That was weeks ago. And what about the other issues? I can’t plant or chat

[dusty tangle]

Log into the game, and press your watch and then go to Settings ⚙️ . Near your account ID you should see a button that says Account Settings. Press on that and then press on Support Center. From there you’ll want to press on button

[dusty tangle]

Yes - this is why you need to contact Customer Support so they can tell you what happened or if it was a mistake. Often times when this happens, players get muted in the game, so that is related to this.

I’m not sure if planting seeds is related to this. It’s best to solve the negative issue first though

[signal nebula]

seems like the repair got stuck on 100%, is it safe to close the game and open it again during the repair?

[brazen fiber]

unfortunately mine doesn’t say that. i’m on heartopia website to see if i can email them x

[fallow maple]

How long does it take to hear back from support? I’m off work today and can’t play 🙁

[dusty tangle]

Oh you selected Home Settings - the first tab is where your account ID and town ID is located at

[dusty tangle]

It can take anywhere from a few hours to a few days.

[dusty tangle]

I would wait a bit longer to see if it continues loading.

[signal nebula]

The quest is still bugged, what else can I do?

[willow sand]

i don’t know if it’s just a me problem but recently i can’t interact with just my cat besides when i first enter a city. after that i can’t feed or interact with my cat.

[brazen fiber]

ohh i’m so sorry i read your message wrong. thankyou

[brazen fiber]

same idk if it’s the cats personality or it’s a bug

[willow sand]

i’m guessing if you have a similar issue it might be a bug. cause i noticed i can interact with my dog just fine but not my cat lol

[dusty tangle]

Have you tried uninstalling and reinstalling ? Alternatively you can try to complete this quest on a different device to see if it works. I’m wondering if it got bugged because Blanc is now at Winter Utopia.

You may want to reach out to Customer Support about this as well.

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[steel frigate]

When I try to log in via my browser, nothing changes in the game, what's the problem? Can anyone help me

[signal nebula]

I have tried unistalling and installing too, didn't work

[stone ice]

Is there a bug with feeding cats? I cant feed mine

[fresh thicket]

I tend to have the same issue a lot that i somehow can’t often interact with my cat at all so an answer would be appreciated

[icy elm]

Is there a way to get rid of all pets? My cooking has been ruined several times because they lay right infront of the oven.....

[trail walrus]

this is happening to me too

[empty stump]

I tried repair button and logging in and out and I still can’t harvest my crops

[amber echo]

Does anybody else have a negative heart balance?

[dusty tangle]

⭐️ Please make sure that you enable network access when the pop-up appears. Also make sure all permissions are allowed and granted.

⭐️ You can also try other Internet browsers such as Microsoft Edge, Google Chrome and Firefox. Make them your default browser and try the login process again.

[dusty tangle]

Others are reporting this issue, yes. Can you please contact Customer Support so they can help you figure out what went wrong ?

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[dusty tangle]

What about going into for a few seconds, and then exiting ? Then try to harvest.

[dusty tangle]

⭐️ Please make sure that you enable network access when the pop-up appears. Also make sure all permissions are allowed and granted.

⭐️ You can also try other Internet browsers such as Microsoft Edge, Google Chrome and Firefox. Make them your default browser and try the login process again.

[dusty tangle]

@stone ice When you can’t interact with your cat, please enter for a few seconds and then exit it. Approach your cat again and the interaction bubbles should be back. If you have multiple cats you may need to repeat this more than once.

[dusty tangle]

Can you please try contacting Customer Support ? They’ll be able to guide you most likely, because you tried so many potential solutions already.

[empty stump]

Still the same. I even move my crops in my bag and put it back, still can’t harvest. Contacted customer support though

[west sinew]

Has anybody else have issues with furniture and food disappearing when placed in the home?

[proven jacinth]

My friend bought me winter pass but it locked

[placid quartz]

try to remove the thing u're holding

[bitter sigil]

Where can I report a bug

Coz my furniture spins when I press rotate

[fallow frigate]

Hi!
Anyone who has ever requested a refund, how long did it take to get it?
Do they take the items or just put a negative amount of heart on your balance?

[mossy flare]

Not able to go past loading screen

Not able to go past this screen. Tried a few times and let it load but it’s stuck on 99%

[knotty raven]

I can't login because it says Login Timedout on PC.

[eternal solar]

#technical-help message

[main finch]

I was trying to play now and this appeared "login timeout"

I don't understand why, is there some maintenance or is it just a bug? ;-; i just wanna play

[knotty raven]

I just had that issue. I restarted my computer and did a windows update and I'm in.

[main finch]

I'll try it and see if it works

[main finch]

it works thanks

[rain barn]

OMG 😭 NO MATTER WHAT I DO ON MY PC STEAM EVERYTIME I PULL THE FISHING ROD MY CHARACTER FREEZES AND I CANT MOVE IT UNTILL I RESTART THE GAME AND DOES THE SAME THING WHEN FISHING NO MATTER WHAT I DISCONECT FROM BLUETOOTH IVE TRIED EVERYTHINGGGG! AND STILL 😢 IT ONLY RUNS GOOD ON THE PHONE BUT I WANT TO PLAY IT ON MY PC 😭 SOMEONE PLEASE HELP !!!!

I have disconnected every single thing from the Bluetooth plus the controll is off the only thing I have connected is the headset and plus I tried disconnecting the controllers from the steam controller setting but when I do my character walks by itself to the left 😭 I’m going crazy I want to play on the pc so bad it runs perfect on the pc but as soon I pull the fishing rod that’s it I’m frozen

[prime tundra]

Is there any specific reason to why heartopia refuses to work on PC as of late? I've been trying for days to get the game to work it either refuses to load, continuously disconnects and freezes or has false connection errors when I first started playing it worked perfectly but lately it hasn't at all and I've reinstalled the game and everything every game I play involves a wifi connection and every other game has worked with no issues except heartopia.

[tired sequoia]

I was doing my ''public your book'' quest but everytime I try to public it it doesnt get public

[spring plinth]

Does joining a new town or refreshing the game help? Might just be a lil glitch

[spring plinth]

This happened to me when I had updated my windows laptop to the newest update, for some reason Heartopia wouldn’t load. So I uninstalled that update, and restarted my laptop, and it begun working again. Maybe this is the case for you too

[tired sequoia]

sadly no D: tried both

[spring plinth]

Does the toggle to publish your book just not move to the right? To make it public

[cursive scroll]

Hey i found the solution
C:\Users\YOURNAME\AppData\LocalLow\xd
just needed to delete the xd folders

[tired sequoia]

the book doesnt appear in the public area after I click on publish

[spring plinth]

Has your book been accepted?

[tired sequoia]

how do u know that o,o

[spring plinth]

When sitting at your writing desk, it’ll let you know if your book has been reviewed and accepted to be able to publish it to the community

It may take a couple hours depending on how long your book is

[tired sequoia]

oooh

ok maybe mine is too much haha let me change that

[spring plinth]

That’s okay if you wrote lots! I used the word limit on mine and it took about ten-eleven hours to publish

[tired sequoia]

[jaunty crow]

lob ur pfp

oki m not hre

[spring plinth]

Well..this could be why it’s taking awhile to be reviewed😭😂 should be published in a few hours

[tired sequoia]

oh my xD

[spring plinth]

Thank you so muchh

[jaunty crow]

[tired sequoia]

I feel bad now I've hit many times on ''publish'' hope it goes in just once x.x

[spring plinth]

Oh dear I did the same thing during the cbt…I made like 3 of the same book by mistake LOL

[jaunty crow]

o is it norml fr if yu go afk,, evrythinf aroun u lags n skip frmes?

[spring plinth]

The ms does raise sometimes, yes. When I go afk sometimes I return back and my ms will go up 1000+ per second but then it drops down very fast

If the lag and frame skipping stays, restarting your device and checking your internet connection can help

[jaunty crow]

il get vidro wai

[exotic mason]

anyone know whats wrong ?

[keen zealot]

I can't buy heart gems

[pseudo oriole]

Can you tell me what's wrong with the server? It's hard to log in, and if you can log in, there's nothing you can do.

[main rover]

SO. I think my collection reward for Winter Snowscape is bugged. It says I have 21/21 but the reward requires 22???

[pseudo oriole]

almost the same thing

[spring plinth]

Restart your device and router, try a different network if the issue continues @pseudo oriole

[spring plinth]

Are you trying to buy heart gems from the website or in the game? What appears when it doesn’t let you?

[main rover]

I just realised it even has the stamp above my reward bar that says "All Collected". Yet I can't claim my wishes from the reward.

[keen zealot]

In game and it says to contact customer support. I have already sent customer support another message like two days ago over bugs and other problems and haven't heard a peep

[main rover]

When I click the wishes reward, all it does is give me the reward description.

[spring plinth]

Same happens to mine, I see what you mean now! Does it return back to normal once you move?

[jaunty crow]

mhms

[stiff kite]

Why my game looks like this?

[zealous birch]

Have an issue with face accessory not showing up in my inventory even though Ive unlocked it. Ive signed out switched towns everything never has showed up since week 1 of event. its the "Snowman & crosstar" Face Decor

[dusty tangle]

Did you end up finding the pass ? It should be in your backpack ?

[dusty tangle]

This is a known bug that we’re all experiencing. Don’t worry though, Staff are already aware of it and are working on a fix.

[dusty tangle]

Can you go to a mirror to check if you can find it there ? Usually hairstyles and facial features can be found there.

[proven jacinth]

Yes I found it ty

[ruby osprey]

Kind of stinks I'm still having the fishing pole glitch and it's apart of the town requests today. Has anyone found a fix for using our fishing pole yet? It's still locking my character to where she can't move or even fish after I pull the fishing pole out. 🙁

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[dusty tangle]

The issue most commonly attached to this is / are controllers which are plugged in or trying to connect via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[ruby osprey]

omg thank you so much! it worked!!

[sinful bronze]

I do not own a controller and its not being able to move my camera while walking thats the problem lol

Oh ok i didn't know it was supposed to disappear.

Also my cat is now broken i cant interact with it sometimes

Im on mobile btw

[honest fiber]

Guys I was trying to cook the white radish soup but twice the screen gotten glitchy and I couldn't do anything about it until it finishes cooking yes it's bizarre food twice 😭

[dusty tangle]

This is bug that several players experience. From your end, you can try repairing your game files by going to the login screen and pressing the button with a wrench on it that says Repair

Other than that, if you’d like to report it to Customer Support as a bug then that would be very helpful.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[halcyon cargo]

I am running into a glitch with The watering of tomato plots- Stays at 7 of 8 though I have watered all 8- and I cannot get past this point to progree through the game. pls help. thank you.

[dusty tangle]

Can you try going to a neighbour’s house and watering their crops to see if this clears the quest for you ?

[halcyon cargo]

will do

that worked thank you so much!!!

[viral ravine]

i have finished vanya’s fishing event so many times and it still says that i havent finished the event at all

[dusty tangle]

Have you participated in the one that Vanya creates themselves ? So sometimes the NPCs of events will call you to invite you to participate. When Vanya calls you to participate in the Frostspore Fish Event, you should participate in that one. That’s how you’ll complete this.

[viral ravine]

ive never gotten an event that was hosted by vanya specifically. ):

[dusty tangle]

If you open your mini-map, and press on the fishing event logo at Winter Utopia, you’ll be able to see the time that it will occur. That’s when Vanya will call you to invite you.

[viral ravine]

okay! thank you so much

[woven hemlock]

The next available Vanya-hosted fishing event is also written on the screenshot you sent!

It's once a day around that time

So it'll be at the same time on Friday/Saturday/Sunday/etc

[shut fiber]

Hi there, I wish to know how to delete my account. I couldn't find any realiable info on the official website nor in-game. I was oriented to ask here

[slim crystal]

[turbid breach]

hello! can somebody know why i can't enter any town its just saying that "entering town" but im still in the lobby, the ping is 0 but i have stable internet. i try to restart my phone, wifi, and i even redownload the game still can't enter. somebody here have the same issue?

[drowsy crest]

Quando recebo uma ligação de Vanya meu jogo trava e fica só nessa tela!

[shut fiber]

Thanks! Is this only in-game or can I do it somewhere else? Unfortunately the game doesn't run properly on my computer, so I couldn't check there

[proud ingot]

imscrubs. has been warned

Reason: Spam

imscrubs. has been warned

Reason: Spam

imscrubs. has been warned

Reason: Spam

[slim crystal]

ingame

[tribal canyon]

Anyone else’s game getting black flickers here and there?

[shut fiber]

That is unfortunately insufficient

[proud ingot]

imscrubs. has been warned

Reason: Duplicated text

imscrubs. has been warned

Reason: Duplicated text

imscrubs. has been warned

Reason: Duplicated text

imscrubs. has been warned

Reason: Duplicated text

imscrubs. has been warned

Reason: Duplicated text

imscrubs. has been warned

Reason: Duplicated text

imscrubs. has been warned

Reason: Duplicated text

imscrubs. has been warned

Reason: Duplicated text

imscrubs. has been warned

Reason: Duplicated text

imscrubs. has been warned

Reason: Duplicated text

imscrubs. has been warned

Reason: Duplicated text

imscrubs. has been warned

Reason: Duplicated text

imscrubs. has been warned

Reason: Duplicated text

[jaunty crow]

@spring plinth

[woven hemlock]

@vale moth @somber rose @spring plinth spammer

[spring plinth]

Gosh do they like Heartopia

[naive sorrel]

I think they do

[woven hemlock]

[vale moth]

🫠

[naive sorrel]

[jaunty crow]

i think they like heartopia

dunno tho

[oblique leaf]

can someone please help me adjust my settings? my game crashes the more fancy houses spawn into the town i’m in.

[static terrace]

Is anyone else dealing with this issue? Every time I turn visual effects past low is does this.

[woven hemlock]

If you aren't able to log into the game at all, you can DM the bot @twin yacht and see if a mod can get you in touch with a staff member for account deletion. Unfortunately, their support center is otherwise only accessed in the game itself.

If you can at least get to the start screen, you can reach the support center by clicking Settings >> Support Center >> Contact Customer Service.

[shut fiber]

Thank you, it's important to me to have more options for controlling my account, even when in the end I won't be able to play

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[woven hemlock]

i think you're being haunted by a ghost
(this is likely due to the visual effects being turned low - i think you can safely report this as a bug, since even with effects being turned low, i don't think this is supposed to happen )

[static terrace]

ty lol, how do i report bugs?

[woven hemlock]

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[static terrace]

tysm!

[woven hemlock]

i've noticed more lag lately, i think the event happening in the onsen area is also causing more lag along with all the fancy houses. i would try turning down each setting one at a time to see if any of them help

[woven hemlock]

A lot of people have been having this issue, try reloading the game. But it would be a good idea to report it as a bug to their support center so that they can fix it

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

====

(Usando o Google Tradutor, então me desculpe se alguma tradução estiver estranha)
Muitas pessoas estão tendo esse problema. Tente reiniciar o jogo. Mas seria uma boa ideia reportar o problema como um bug para a central de suporte para que eles possam corrigi-lo.

• Na tela inicial, Configurações >> Central de Suporte >> Contatar o Atendimento ao Cliente.

• Dentro do jogo, Configurações >> Gerenciamento da conta >> Central de Suporte >> Contatar o Atendimento ao Cliente.

Para verificar se seus tickets foram respondidos, acesse a Central de Suporte, clique no círculo azul-esverdeado com o ícone de fone de ouvido e uma janela pop-up deverá aparecer com a opção de visualizar seus tickets ativos e inativos. Verifique seus tickets de tempos em tempos, pois você não receberá uma notificação quando eles responderem.

[woven hemlock]

I've heard a lot of people reporting black flickers lately, but I don't think I've seen a consistent fix for it yet....
Could you try lowering some of your graphics settings, and see if that helps?

[tribal canyon]

Just wanted to know it wasn’t only me lol i play on high and my computer cpu and gpu usage is low on this game

[void fable]

My cat marshmallow is flashing hearts but I cat do anything. She has less than half food. All I get is heart

[woven hemlock]

Yeah not just you! The game's optimization isn't good, so a lot of glitches show up even if you have a good computer / your network connection is good. It's why you might see people recommend network fixes even if it doesn't seem like the exact issue, since the problem is coming from the game itself, not from the user 😔

[quiet flame]

The start button is not showing up.....I tried repairing already that didn't work.

Okay nevermind. It made me wait 2 minutes then showed up 😂

[tribal canyon]

I feel like ever since the last update the game became worse even on mobile

[quiet flame]

Okay I think it might honestly just be my internet

Cuz the second I turned my data on everything's working fine lmao

That's awkward lmao 😭

[waxen salmon]

Anyone knows how to resovlve this one? He has good internet connection but having trouble logging in

[woven hemlock]

as a temporary fix, you can either:

• switch to a new town to reset both of your positions back to the front of your house, or
• go into build mode for a few seconds, move a piece of furniture, then save and exit
  eithe of these should clear out whatever action your pet glitched on, but it's only a temporary fix, so it will happen again

on the plus side, the pets can't starve to death, so they might grumble and make noise because they're hungry, and they won't let you play with them, but that's it

[woven hemlock]

It's probably the game actually! The optimization isn't the best, so one of the suggestions we often give people is to just switch to a different network (WiFi -> LTE, for example) just to log in, and then switch back once you're in. Sometimes the game just needs help finding the network

[woven hemlock]

Can you try the steps in this post and see if they help? #technical-help message

@ whoever was asking about missing blueprints from their mail and deleted the message just now, they should be in your warehouse! you can access it by opening your backpack and switching to the warehouse tab, which has a house logo on it instead of the backpack

[full rampart]

lol sorry i deleted it bc i thought i put it in the wrong space xD tysm for ur help!!

[waxen salmon]

Thanks!

[woven hemlock]

np! those types of questions usually go into #gameplay-help , but we can answer them here every once in a while too. the players helping will help direct you to the correct channel if it's something they know the other channel will be able to answer better

[quiet flame]

Ahhhh okay. Thanks so much!

[hallow marsh]

MY FRIEND'S HOUSE DIDN'T SAVE TWICE AND NOW HE DOESN'T WANT TO PLAY! HE HAS SPENT HOURS ON THAT! WE DEMAND COMPENSATION NOW!

[urban orbit]

does anyone knows how to contact support about failed purcharses? I bought some Amoritas but they aren't in the game and my money wasn't refunded

[dusty tangle]

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[inland grotto]

I NEED HELP 😩 Is there another snowman bubble somewhere?
I found a bubble and popped it, but I wasn’t able to get the 14th egg. I had actually found the egg earlier and took a picture of it. However, when I popped the bubble, it didn’t give me the egg.
I checked the Fashion activity to see if the task was completed, but it wasn’t marked as done. So I went back to the egg, took another picture, and then the Fashion activity finally showed it as completed.
After that, I returned to the snowman bubble location, but it was no longer there—maybe because I already popped it. Now I don’t have the egg in my backpack.
How can I get the egg now? Please help.

[paper stump]

okay so im trying to log onto steam to play this game but when i look up the website or even log onto it with google i always get this every time. even when using microsoft edge as well the emtire website is blank in color

[dusty tangle]

Cloudflare ? Are you using the DNS warp 1.1.1.1 application or something similar to that ? I don’t have much experience with it so sorry if this question doesn’t make sense. I do know some players here use it though.

[paper stump]

i really dont know. its my moms pc

[tardy obsidian]

I'm not sure where to put this but is there any update on when the cats and dogs will not go through the walls and onto the roof

[dusty tangle]

Can you try to access the website on a different device ( ex: mobile phone ) to see if it works ?

[paper stump]

let me check

[wary otter]

No info as of right now. Keep an eye on https://discord.com/channels/1128257488375005215/1420316831348166729 for any updates regarding it.

[paper stump]

okay on my phone it works. and the website works on opera gx. i just honestly wanted to log in through steam to join the mlp event rn

[dusty tangle]

There are 40 days left for the login event and the MLP event starts February 14, so you have some time to figure it out until then. I think Cloudflare might be interfering but I’m not 100% sure here. That’s probably also why it worked on your phone and not the PC.

[dusty tangle]

You can try repairing your game using the button with a wrench on it ( ) on the login screen. Other than this, you can also try manually changing towns to see if the bubble resets somehow.

Go to the title screen / login screen.
Next to the START button, press on
Press on All Towns and select a random one to join.

[paper stump]

okie idk anything about cloudflare but thank you so much for the info ^w^

[inland grotto]

Actually there is another bubble in the flower field near the benches and that bubble gave the egg.. so it just made me confused that I found more than 1 bubble than usual.

[hushed temple]

Hi, I need help

Anytime I try to play on phone it says log in timed out

For my sister too, but other players says theirs is fine

Hello?

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[hushed temple]

Thank you

[steel gazelle]

Hello, DEVs. I made a purchase of a furniture recipe, but the "learning" bubble disappeared too quickly and the recipe didn't show on my crafting menu

[hushed temple]

Sorry it didn't work, or I'm just dumb, so basically I recently changed my WiFi, and since then that's when it started saying that, I don't get how that affects oot or what to do

[dusty tangle]

Can you check if they were sent to your storage or mailbox ? Usually when things are missing you would want to check the following three places:

Backpack
Mailbox 📬
Storage

You can check your Storage by opening up your backpack while you are at your home. ( see screenshot )

[dusty tangle]

It’s okay ! Basically the game’s optimization ( for PC especially ) is still being worked on. So sometimes when playing the game, it’ll require players to try a different Internet connection for whatever reason ( the problem is not your Internet, rather the game for the time being ).

So what you want to do is try one / all of these options to see which one lets you through into the game until there is a fix from developers.

Most players are using Proton ( a VPN which is free ) to access the game for now.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[golden zinc]

Is there a way to set up the game on pc so that when you're multitasking (like using the browser or in discord) it doesn't disconnect you from the game?

[hushed temple]

Does vpn require wifi

[dusty tangle]

I believe so. This is how you can use Proton ( VPN ). I haven’t used it myself so I didn’t make a proper guide yet but this player explains it super easily and well

[hushed temple]

Thank yoouuuuuuuu

It's working, very much appreciated

[lucid dragon]

guys how do I even get this bubble I've been trying to do it for the last hour and genuinely I want it so badd but I can't get that far up even with full jump and standing on my car

[dusty tangle]

You can walk and balance on the string lights there.

You can start by jumping on the tent right behind you and then jump onto the string lights. Walk slowly towards the bubble and then jump to collect it.

[bright vector]

Guys whenever i enter the game it lasts almost 5 minutes before it kicks me out of it, I reinstalled the game and updated the data but nothing happened
What’s the problem pls help me

my internet connection is fine and i do have storage space

[steel gazelle]

I've checked all three already, and it's not there

[dusty tangle]

What furniture recipe was it ?

[dusty tangle]

When it crashes is there any error message or just a hard shut down of the game ?

[real solstice]

i sold someone something and i got stuck with these on my hands lol

[dusty tangle]

Oh ya, this is a known bug. The fix for this would be to simply restart your game !

[real solstice]

thanks, will do!

[bright vector]

No it just kicks me out with no messages and with no notification at all

same feeling when ur phone’s battery dies mid climax of ur argument

[lucid dragon]

Thank you!!! ^^ do you happen to remember what's in it though? I just wanna see if doing all this will be worth it to get this one item so I can decide if I want to spend any longer to get it. It's alright if you don't remember though

[sleek sky]

I am missing the furniture bubble that is at the docks by Marin. I think it's for day #8.

[steel gazelle]

Joinery Double Bed

[scarlet axle]

help, I can't buy membership

I want to buy the gold one for my friend but it doesn't allow me

[dusty tangle]

It should be this blazer right here ( image taken from PassionCristall’s guide )

[sharp tree]

Is cats going to be fix in tje next patch?

[dusty tangle]

We don’t know unfortunately.

[shy sail]

try restarting, or you can buy through website

[sharp tree]

Lorddd

[scarlet axle]

ok I'll try

ty

[dusty tangle]

Are you on mobile phone, Steam or TapTap ?

[lucid dragon]

Thank You!! I just got it. I appreciate your help!^^

[granite quarry]

why most of the time i can't interact with my cats, to feed them and stuff, but it always works for the dog?

[bright vector]

Im on my ipad

[granite quarry]

they are hungry and the thing dosent show up 😭

[dusty tangle]

Can you try these two potential fixes ?

⭐️ Repair your game files. You can do this by going to the login screen and pressing the button with a wrench on it that says Repair . It’s on the right side of the screen.

If this doesn’t help the situation, then please try uninstalling and reinstalling the game on your iPad.

[dusty tangle]

Please enter for a few seconds and then exit it. Approach your cat again and the interaction bubbles should be visible again.

[granite quarry]

ill try this thanks

[fallow maple]

I just received a message back from support and I’m confused. I never purchased any gems to begin with and now I can’t play the game until I restore and buy the hearts??!!!

[carmine cargo]

can someone help me please. I'm trying to play heartopia in my pc but this keep happening and I tried everything. Redownloading from steam and taptap, i even bought a new windows bc i used to have windows 10 and that rebooting my pc and getting the 11 would fix the problem but it didn't. I've seen the requirements to have heartopia and app on pc and mine has everything and even above the required. I also tried watching multiple videos to see if any of them could help me and none did

[steel gazelle]

Fixed it by unlocking a new recipe!

[dusty tangle]

Ya, this is the response I figured they would say. It usually is related to negative balance.

I’m not sure how this can happen if no purchase was done.

[fallow maple]

So what am I suppose to do… I never purchased any hearts to begin with. Now it’s saying I’ll have to pay to restore it but it was their error

[karmic surge]

Can someone help me, Im having some issue on entering town it just keep saying entering town and matching town. Ive been waiting for about 30 minutes and still not entering.

[dusty tangle]

Are all your graphics drivers up to date ?

If you’re on Steam can you please verify the integrity of the game files ? If you need help doing this, please let me know !

[dusty tangle]

If I were you, I would check all my payment methods to see if any amount was taken by accident. Just at least check. I know this can be frustrating.

[bright vector]

Ty for ur help but i already had tried these two ways but it still has the same problem

[fallow maple]

I already checked. There was no purchase made

[potent silo]

has anyone experienced this?? (i’m not too worried about fixing it myself since it’s funny but just wondering if anyone else has had this happen)

[carmine cargo]

i tried seeing the graphic thing and it's all up to date (i didnt know how to do that but i searched all internet for this). i'm on taptap now and i there's also this option but it says that theres nothing wrong with the files and it makes sense 'cause i've just downloaded the game, like how would it be corrupted

[dusty tangle]

Can you try to play the game with a different Internet connection then to see if the crashes still occur ? I’m not saying your Internet is the issue but the game is still being worked on and sometimes it requires players to use a different type of connection when issues appear.

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[bright vector]

Okeyyy i will try it
Tysmm for ur help I appreciate it

[dusty tangle]

Yes this is a bug that others have experienced. I’m glad at least you can get your way out of this.

[potent silo]

okay i was just wondering!! my friend and i are having fun with it doing this to me

[dusty tangle]

I’m guessing you tried everything the Internet suggested ? I see they talk about Nvidia and clearing cache.

[carmine cargo]

yeah i've seen every single video and nothing helped, i even rebooted my pc. i just wanted to see if anyone from the community had any advice

[fallow maple]

What am I suppose to do… this is clearly a dev error and I should not have to pay to restore it. I never purchased gems. And now I can’t even play the game I’m really upset @dusty tangle

[dusty tangle]

The unity crash error has been around for months honestly without really a solid solution. I’m not sure what causes it. Your best bet from here would be to reach out to the Discord moderators because you can’t even reach Customer Support.

I would suggest maybe trying the game on a different device for now until the developers or someone above acknowledges these issues.

For Discord support from moderators please follow the steps in #guide to use the new mod mail system. You can send a DM to @twin yacht .

[dawn token]

Is this a known issue ? It’s been super annoying …again

I used heart gems to get the stars for something I needed a few days ago, but it’s been stuck ever since. (same as the polar hymn issues)

[dusty tangle]

Honestly I’m not sure. The only time I’ve seen this issue was when players purchased packs and admitted they wanted a refund or tried a chargeback. Does anyone else use your device or account ?

[fallow maple]

I even checked my bank account and there is no charges… nobody has access to it but me.

[dusty tangle]

This is a known bug and they are aware of it.

[dawn token]

Thank you 🙏 the red dot is the main annoyance

[carmine cargo]

yeah i'm gonna try that thank you. i play on my phone actually but as i have a computer now i thought that it would be easier to play here bc i prefer playing on pc but i guess its not gonna happen soon. thank you again for your time

[dusty tangle]

No problem. If a solution does come up, I’ll definitely @ you to update you on the situation.

[dusty tangle]

I think in this case Customer Support should give you your purchase history. Every game tends to have it so I would be surprised if Heartopia doesn’t. Maybe you can try asking them for the time and date when these purchases were made and the payment method that was used ( if they can give out this information of course ).

[fallow maple]

Is there a number I can call?? I don’t understand how this could happen to me 🙁

[dusty tangle]

Unfortunately no. The only place to speak with Customer Support would be through that ticket system

[fallow maple]

Okay 😭 this is heart breaking

[gusty tangle]

hey i just paid real money on hearts and didnt get any

im supposed to have 1280 heart diamonds

[fallow maple]

What do I do 😭 they aren’t helping me. I never purchased any gems nor did I ever get a refund. Now I just simply can’t play the game and have to pay for something they messed up

[dusty tangle]

For transaction issues, you need to reach out to Customer Support

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[dusty tangle]

I really hope they answer you soon. For now that’s the best thing you can do -> wait for their reply

[fringe echo]

that's scary 🙁

[fallow maple]

They did reply and they said the same exact thing basically. I need to pay for something I didn’t cause 😑

[dusty tangle]

Wow that was fast. Are you on Steam by the way ? I think Steam & Steam Wallet has been causing some issue lately with in-app purchases.

[fallow maple]

I’m on ios playing on my iPad and my iPhone

[dusty tangle]

Oh I see. Same here. You never had an unknown payment go through and requested Apple to reverse the charge ?

The amount of negative also doesn’t correspond to any packs

Sorry I’m just really trying to help you figure this out somehow

[fallow maple]

The only purchases I have for Heartopia are
January 31- $4.99 for 300 heart diamonds
January 31- $10.99 for winter frost season luxury box

I never received any form of refund for those purchases. And it still doesn’t equal the negative balance amount.

[fallow maple]

I also had a bunch of diamonds before I noticed it went negative. I had at least 50-60 heart diamonds saved up.

[fair cedar]

how do i craft these special furniture?

[dusty tangle]

I think the best thing to do would be to go through Apple and see if something happened with those two specific purchases. At least now you have the date

[fallow maple]

I did check and nothing was refunded 🙁

[dusty tangle]

This specific door ? It can’t be crafted. It’s a building material. You can access all of your building material via and pressing on and then go to the specific section ( so this door would be in the door section ).

[fair cedar]

oh ty!

[dusty tangle]

I wish I could tell you exactly where things went wrong, but those amounts are very close to the -942 ( maybe after spending a little bit of ? I don’t know I’m just guessing of course ).

300 + 10.99 worth of

[fallow maple]

It wasn’t 10.99 for hearts, it was for the winter frost box. I didn’t even get heart diamonds for that

[dusty tangle]

No I know, but I’m just assuming if there was a reverse in charge the amount would correspond to 10.99 worth of which is around 680 if I remember correctly.

Either way I think it’s best to contact Apple to see if there was a reverse or problem on their end

[winter yew]

oh!

[fallow maple]

I just don’t understand. If I spend more money to get my account back to normal, I’m basically paying for something and not getting anything. And if it’s through Apple or gooogle won’t it just happen again? Then I’m constantly spending money on their error 🙁

[dusty tangle]

That’s why I think if you contact Apple or Google then they can help you figure out exactly what’s going on. At least now you have the dates and the amounts.

[fallow maple]

Okay I’ll try that. Thanks for your help 🥺

[dusty tangle]

No problem & good luck

[gilded flicker]

I found this bug, am I the only one that has the Winter Snowscape's 2nd star reward bug?

Yes I completed it, and I get a reward notification about it.

[dusty tangle]

Everyone has this bug currently and many reports have been made. This was the most recent response several of us got !

[gilded flicker]

Gotcha, it is a bug. lol

[iron zodiac]

Does this happen to anyone else? Literally this happens with this specific cat whenever I try to interact with it, for some reason the two options to feed and interact doesn’t pop up for me. But for my dog and other cat it does.

[dusty tangle]

Yes this is a bug that almost everyone is experiencing ! The fix must come from the developers themselves. In the mean time, what you can do is the following temporary fix:

Enter for a few seconds and then exit. Approach your cat again and the interaction bubbles should appear. If you have multiple cats, you may need to repeat this more than once.

[gilded flicker]

Global bug.

[iron zodiac]

Oh okay, I’m glad I’m not the only one lol. Thanks :]

[iron zodiac]

[fierce quartz]

hellooo guys, not a problem of mine but my partner's

is anyone having problems with matching towns? they have only downloaded the app and they're unable to start their game. what do you guys do when this happens? thanks!

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[compact lotus]

is this a bug?

[fierce quartz]

okay, thank you! i'// tell them this

[grave tundra]

what happened to SEA server?? i cant log in it says "Login timed out"

[waxen escarp]

hey for some reason the game is locked at 1080 1920p and 60 fps but my laptop can't run that, the drop down for lower doesn’t appear, what do i do?

[teal flicker]

is this a bug ? 😭

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[dusty tangle]

Yes this is a bug. Can you try restarting your device / PC ?

[dusty tangle]

Are you on Steam or TapTap ?

[dusty tangle]

This is the new colour after the blue egg right ? If so, it will only appear after daily reset in your server. So for example, I’m in the American server and my daily reset is at 6:00 am in the game. So I have to wait until after 6:00 am to see that new egg.

[teal flicker]

thank you so much! i kind of forgot for a minute lmao

[waxen escarp]

Steam

[upper thicket]

It won’t let me finish my task it won’t let me water my crops

[violet forge]

this game is amazing on PC...but so is the bug the gets you stuck when you take out your fishing pole lol

[dusty tangle]

Can you try going to a neighbour’s house to water their crops instead ?

[upper thicket]

I will

[woven hemlock]

That bug usually happens due to controllers not being supported, you can see if there’s any controllers plugged in, and unplug them if there are any. This can include bluetooth devices like headsets

[dusty tangle]

So basically if I understand you correctly, when you go to Settings ⚙️ there is no dropdown menu in the graphics tab ?

[waxen escarp]

It’s only got on tab in the dropdown and it’s 1080 and 1920 at 60 fps

[waxen escarp]

Uninstall reinstall. Shut down laptop and restarted

[dusty tangle]

Can you try repairing your game ? There’s a button on the login screen that has a wrench on it called Repair

If this doesn’t work, you might want to try to switch to TapTap to see if the dropdown menu offers you different resolution sizes & FPS

[waxen escarp]

Thank you. Tap tap, huh

[dusty tangle]

Yes - you can find the official download link here at the website

https://heartopia.xd.com/us/

[olive pilot]

Hello, im wondering if someone can help with this. My iPad Air had an update last night. And since then i cannot chat on any games. Even in Heartopia. Like it will send the message but i cant see it. I’ve done everything i could to try to view the message before sending and it wont. It wont even open it if i try to tap the chat icon on the bottom left corner .

[waxen escarp]

thank you so much!

[dusty tangle]

Have you tried restarting your device or the game ? I’m guessing you did ?

In this case can you go to the login screen and press the button with a wrench on it ? It’s called Repair

[waxen escarp]

ah I'm sorry @dusty tangle , the redownload didn't help

[low stone]

my sound isnt working 😔

[dusty tangle]

Can you try manually changing the width and height then ? This will work on either Steam or TapTap. This was posted by a Staff member of Heartopia so it’s safe to follow.

[dusty tangle]

What device are you on ? An iPhone / iPad ?

[olive pilot]

I just tried that. Still nothing. I’m thinking it has to do with the new screen set up options on the iPad. I clicked their new set up… and i don’t think it’s compatible with Heartopia chat message box that usually shows up when i want to chat. Hmm..

I am on an iPad Air

[waxen escarp]

thank you! how do i manually do fps? to 30?

[dusty tangle]

As far as I know, there isn’t a way to manually do it except via the dropdown menu in Settings. You can try asking Customer Support to see if they can give you an option specifically for that. Otherwise play around with your graphics settings in Settings.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[waxen escarp]

thank you so much!

[dusty tangle]

That’s true that it is a new update. In this case, I would also recommend speaking with Customer Support to see what they suggest but also to let them know that some features of the game might not be compatible with newer updates coming out.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[olive pilot]

Ok thanks so much! I’ll go that route. 🙂

[errant nymph]

Is there any way to login on pc without giving access to local network? My friend won't play because of this

[dusty tangle]

Unfortunately no. The login process won’t work without it.

[simple bridge]

hi! I'm having a problem when I finished my quest of chef's gossip It didn't show me the recipe for mushroom pie and it is not in my stove, backpack, warehouse, or mailbox. but, it shows in my gourmet life collection.

and im currently lvl 4 in both cooking and gardening

[dusty tangle]

You’re looking for the recipe on your regular stove right ( not the penguin stove ) ?

Since you checked all 3 places, I would suggest repairing the files of your game. You can do this by going to the login screen and on the right side there is a button with a wrench called Repair

[simple bridge]

yes its my regular stove

and I also repaired my game files

[dusty tangle]

Is the quest still active ? Since you can’t cook the Mushroom Pie without the recipe, it is right ?

[simple bridge]

i might check the town's story in the town guide

[dusty tangle]

Also check your active quests in your watch at Memo

[outer plover]

I can’t complete this quest because for some reason I was given the bug catching tool instead of birdwatching…

[dusty tangle]

The scanner looks like binoculars. When you opened up your I saw it

[outer plover]

I truly am blind

[fierce quartz]

hiii again, how do i fix this? I can't see their messages even though we're friends

[versed chasm]

hi friends! i need help... my character is running in super slow motion. I've tried resetting the game twice but still it wont fix it. Does anyone know why this happens?

[wintry crag]

Sorry if this is a dumb question but i think I broke the tutorial cause it's not allowing me to move on from watering my tomatoes. I've made 3 batches of tomatoes please help

[fallen hatch]

This keeps happening to me and I don't know what to do, even when I reopen they end up in the water and are unreachable

[bronze trench]

me too

its not letting my watering of tomatoes count

[dusty cloud]

they may be already watered, try watering your neighbours ones!
also you can't water crops when it's currently snowing or raining. if that's the case then just wait untill it stops doing so (you can see what weather it is at your top phone widget in game)

[dusty cloud]

are you sure you're friends with them? it may be a bug or they may have accidentally deleted you from friends (or you did that)
if you're sure that ur friends with that person try switching towns or rejoining, may help

[fierce quartz]

ok ty!

[dusty cloud]

make sure your energy isn't 20/100 or lower!

[wintry crag]

I have to wait for it to stop snowing???

This tutorial is gonna take forever

[dusty cloud]

sadly.............

[wintry crag]

Release me

[dusty cloud]

you may do other tasks while waiting! you get a bunch of em when starting

[wintry crag]

I did that

It's been 30 minutes and I now have 4 batches of tomatoes

[dusty cloud]

those don't have a specific spawn place so i think they may spawn in unreachable places. just change your position

[whole compass]

if i download heartopia on steam then what will happen to taptap?

like will it affect my storage if i download it on steam

[dusty cloud]

if you've linked your account then your progress will fully save and nothing will happen
it'll affect your storage because you're downloading the game from another site and it'll be like you're downloading a new one. just delete taptap hato app if you have issues with your storage

[whole compass]

okay thank you 🙏

[inland wolf]

Is there bugs on dreams? Been redoing the 100pieces puzzle 3x. Before i start the count is 3/4. And it stuck like that.

[woven hemlock]

if you're talking about the ones on the bottom (the chart), it needs to be unique puzzles, can't be repeats

@inland wolf

[woeful nexus]

the puzzle needs to be different. And the 3rd log is 4/4 and the last is 6/6 i think

[dry ferry]

Is anyone else getting bad lag spikes?

[waxen stream]

Hello,most of the time i can not click on my Cat,icon is not showing.Yestraday i wasted alot from daily reward not been able to feed my Cat.Dog is okay.

[versed chasm]

omg.. that makes so much sense! i didn't even think about that! does that effect the jumping too? because at one point it wasnt letting me jump

[storm nest]

Why i can't feed my cat? The icon not showing whenever i near my cat but the dog is fine. 😬

[frosty dagger]

Yea cat is buggy atm, u can temporarily solve this issue by going in build mode, then go out again. If not, just relog or move town will do the trick @storm nest @waxen stream

[woven hemlock]

correct yes, when you have <20 energy, you can't run or jump

[woven hemlock]

a lot of people have been reporting bad lag, try moving to a smaller town with less people in it

[tender dagger]

How do we deal with process time out?

I am in smaller town but still get super laggy and keep getting process time out

[mellow valve]

is there a way to see the postcards sent?

[wet adder]

Nope. So far we don't have a way to check our sent postcards

[late pawn]

I play Heartopia on Steam, but why does this happen so often? This is very annoying, please help me fix it.

[elder blaze]

I can never do anything with my cat, hes always bugged and doesnt show me the paw thingy TT

[graceful ermine]

ive noticed its a connection/loading error when first opening the game, if you close the game from the game settings and then re-open and give it a second it will work.

[late pawn]

I already re open the game 5 times its not work

[graceful ermine]

did you close the game from the game settings?

[late pawn]

no I just close the game in windows tab

even I re open the steam too didn't work 😔

[storm nest]

Thank you 🙆‍♀️

[graceful ermine]

i know it sounds silly, but when i closed the game from steam it kept breaking. but when i closed it from the game's settings tab it worked when i opened it again.