technical-help

[somber patrol]

I mean in the nicest way possible but some people won't be able to see your images so I suggest also adding text...

[wicked jacinth]

To add on, the images are too big its looking like spam. peoples requests are being drowned out

[somber patrol]

Yeah :c

[undone jolt]

〢 Thank you for the advice!
• If someone complains about not seeing the line that I tried to enlarge it as much as possible
• I’ll add the text and again thanks again for the note

[tranquil lark]

Thank you, that was really clear!

[undone jolt]

〢 No need to worry, I answer all questions in various ways
• While I help people a lot here, I’ve noticed that a picture explains more than words
• Words can be misunderstood depending on age group, whereas pictures are suitable for all ages to understand
like exp :

[thorny horizon]

Still unable to figure this out if anyone knows a different solution?

[wicked jacinth]

I think you should probably drop the pics and just stick to text. Cus it still drowns out messages due to the size

[undone jolt]

talk with ingame support

[sudden rain]

I tried one pull and I got them all. How is that possible? I did anything wrong?

[undone jolt]

〢 On the contrary, this will create more confusion and make the image i sent look like just an emoji with no purpose

[undone jolt]

when u got the yellow one you will get them all

[sudden rain]

Oh I see, tysm<3

[loud fable]

My silent egg machine isnt in my inventory anymore? 🥲 and it’s not placed in my home. I can’t find it in backpack, warehouse, or build mode

[woven hemlock]

Was it in your inventory before, and it disappeared? Or you received the item, but can't find it?

[loud fable]

It’s been there since the stamp event! I still had it a few days ago, I’m sure i had it yesterday

[tepid kestrel]

Are the rates supposed to be this bad? I spun 256 times and got 6 locked furniture still. It's so bad

[quick quail]

I cant log into the game help

[wintry sinew]

Help i can’t fine “will” anywhere it says you’ll find him in his lighthouse but he’s nowhere

[wintry sinew]

Find*

[mild socket]

Hey
I got the broom from the new event, but its not showing up in my character customization and also not in the clothing change thing

Am I just blind or is it bugged?

[woven hemlock]

if it was confirmed in your backpack but isn't there anymore, is it possible you accidentally sold it to the gold merchant?

[undone jolt]

〢 Can you explain exactly what is happening to you?

[tepid kestrel]

Click your bag tool and the click the + button to change your tool's skin

[wintry sinew]

Maybe it’s a recipe??

[mild socket]

Oh omg, I feel so stupid

Thank you, i didnt read that it was a skin

[loud fable]

God I hope not, imma load a previous blueprint where it was placed to see if I have it.
Thank you!

[undone jolt]

he is maybe on the concert event

[woven hemlock]

the aurora event that's happening right now means that a lot of NPCs aren't where they're supposed to be - if there's an active concert happening, he may be in the concert area! if you have access to there, i'd check there first. if you don't have access to it (you need to be DG level 7 and have completed a specific main quest first), then just wait a few hours, and will should go back to the lighthouse

[neat urchin]

help, dress-up presets randomly open. its annoying me

[severe solar]

Hello, I currently want to do the Heartopia missions for the winter event, but I can't get them to work. I've met all the requirements, followed the tutorials step by step, and still can't get them to work. I don't understand why.

[loud fable]

IT WORKED I HAVE IT BACK THANK YOU

[woven hemlock]

are you on pc or mobile? there's a shortcut that can be used to access the presets, but i'm not sure what it is for pc. for mobile, if you long-press on the avatar, it'll open the presets. if it's randomly opening for you, the game might be detecting that you're using the shortcut

[neat urchin]

im on pc, i found no clue about the shortcut key

ill try repair

[wild sluice]

how can i get heartopia on my chromebook

[eternal solar]

see if you can get the launcher through the website:

https://town.xd.com

[woven hemlock]

can you show which missions you're having trouble with?

[undone jolt]

〢 There are some shortcuts on PC that I don’t know how they work
• When I move the camera using the mouse, it sometimes does strange things, like opening the friends chat or something else
• Most of the time, the problem is solved by restarting the game

[cursive reef]

Can't see if it was answered but when you open your tools menu there is an icon to apply skins to them

[worldly pawn]

It’s not a huge deal but wanted it to be known that some text for me are still broken

[woven hemlock]

everyone's gotten this problem unfortunately, please report it in-game to their support center

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[worldly pawn]

Okay thank you so much!

[wild sluice]

wait so im able to launch heartopia through the website?

[severe solar]

The missions appear in the event tab, but none of the NPCs let me interact with them to claim the missions related to the winter event. For example, this is the egg hunt mission.

[undone jolt]

〢 There is no official web version available at the moment

[spark fiber]

is there anyone else haing the login time out message happening to them ?

[woven hemlock]

they have a program called tap tap that you can launch the game through - the other option is to download steam and play through there

[undone jolt]

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[woven hemlock]

so for the egg hunt specifically, have you gotten a call from naughty about looking for eggs? you can't find the other eggs until he calls you to find the first one

[spark fiber]

i'll try those then it was fine this morning when i hoped on but now not able to get on

[prisma cypress]

Hhhhhhhhhiiiii 💕💕💕💕

[wild sluice]

aw man tapatap and steam wont work cause im on a chromebook

[undone jolt]

〢 Yes, this is a problem that is happening to many players
• It appeared after the latest update and should be fixed over time

[spark fiber]

ah ok looks like im not getting on tonight then sadly wanted to play after clean up my room but now i cant

[undone jolt]

there is a way but u need to do sm work :

Open Settings
Go to Developers
Turn on Linux development environment (Beta)
After setup, open Terminal

type:
sudo apt update
sudo apt install steam

[undone jolt]

To keep it short:
The most common solutions are using a VPN (such as Proton VPN), using mobile data, or connecting through 5G.

[wild sluice]

im not that good with computers..

[undone jolt]

... search on youtube u will find many videos explain

[wild sluice]

kk

[severe solar]

Thank you very much! I found the error. I hadn't accepted the first mission of the event.

[spark fiber]

yeah it might be working now as all i did was turn the net of and on (on my laptop )

[neat urchin]

im downloading 2gb with 1.34MB/s while my internet speed 100Mb/s. so slow...

[undone jolt]

what device do you use ?

[neat urchin]

pc, lan cable. im repairing the game.

[undone jolt]

〢 Are you currently using any VPN?
• It’s strange that you’re using a cable connection but still have low internet speed

[neat urchin]

iam not using any vpn/proxies. maybe my isp

[granite gyro]

i have no idea why this keeps randomly opening while im playing like while im walking or doing things, whats causing this?

[undone jolt]

try to restart your router then do speed test

[undone jolt]

wich device you use ?

[granite gyro]

pc

[neat urchin]

here.

[undone jolt]

〢 The cause of this issue is a bit strange, because a shortcut seems to trigger suddenly when moving the camera with the mouse near the watch
• Also make sure you are not connected to any controller, gamepad, or Bluetooth device, as this often causes various problems

[undone jolt]

〢 The problem is not on your side, it’s from the game servers themselves
• We suggest using a VPN or another connection method to improve compatibility with the servers
• This is only a temporary solution given to players until the issue is fixed by the developers
in your case you should just wait and handle it

[granite gyro]

i have a steelseries headset, is this what is causing it? its not bluetooth i think since it requires something to be plugged in but its wireless

idk what its called but its like a small chip or something

[elder wolf]

A dongle

[undone jolt]

〢 I don’t think so, but try restarting the game and see if the problem continues or no

[undone jolt]

ye ye ik

[granite gyro]

is been happening ever since i started

[neat urchin]

i have same problem, can you tag me when you fix this

[granite gyro]

been playing for 2 weeks ish

[undone jolt]

Yes, try doing that after unplugging the headset.

[granite gyro]

alright

[celest hawk]

I have a question, why does massimo have no store for me to buy ingredients?

[neat ridge]

For some reason I made this snow statue and it registered as unlocking the Milu Tata sculpture? Is that supposed to happen? Is that character a WereTata or something? (I'm joking I'm joking)

[celest hawk]

I'm on my alt so I'm kinda weird

[elder wolf]

Meanwhile, I just started the quest for the research lab, and um... Is this supposed to happen?

[undone jolt]

Have you finished your quests first?

[celest hawk]

It's the main story I already finished every other quest

[undone jolt]

u open cooking hooby ?

[celest hawk]

You gotta be kidding me 😔

[undone jolt]

.. u said its a ult act

[celest hawk]

Well I didn't know I need hobby cooking for this but thanks

[undone jolt]

thats happend to all player try contact in game support to resolve it as soon as possible

[woven hemlock]

it's the higher-star version of the milu tata sculpture! all the sculptures have different designs for the different tiers - some of them are more obvious than others (eg the tree grows more layers with more tiers), but others are less obvious (eg the milu tata starts as a moose, but then turns into different poses of an NPC)

you can see the different sculptures + their tiers here: #1467668188526411816 message

[neat ridge]

OOOOOOOOOOOOOOOOOH! That's actually pretty cool!

[woven flame]

reached DG 27 and Atara called me but all the messages looked like this. Where do I report this bug?

[stray shell]

Hey. I was playing about 5 days end everything was fine. But one day it went wrong. I'm playing with Xiaomi Pad 6 and with VPN, cause in my country ping is too big to play.
A few days ago, when I tried to log in, I got a connection error or the loading screen got stuck at 9%. I tried logging in with and without a VPN, using different country logins, and also restarting my tablet and reinstalling the game. What should I do? The VPN works fine and doesn't cause these issues with websites.

I also can't open the support button in the game itself. The support button doesn't respond.

[neat urchin]

i did repair...

[undone jolt]

use modmail to contact mods and explain ur problem
https://discord.com/channels/1128257488375005215/1420357619943473262

[undone jolt]

try to put the game at full screen and try again

〢 Go to the game settings, then to Graphics, then set it

[neat urchin]

I want to play on half my screen and browse on the other.

[undone jolt]

..why

[small rune]

Hello! My friend cant claim the gamepass I gave her. The box she received says it is empty. What should I do?

[undone jolt]

Can u tell her to check her backpack ?
it will looks like that

[small rune]

I will thank you!

[dusty tangle]

Please ask your friend to check her backpack It should look like this ..

[muted jungle]

Does anyone remember what we needed to do for the quest: the answer lies within? My sister is dg lvl 12 but I don’t see that quest for her available so she can’t participate

[prisma cypress]

Hi! I'm new to the game. Here is my code 6p62pvw I'd be honored to play with everyone 💕💕🫶🏻

[undone jolt]

i think she need to talk to eric

[dusty tangle]

Hello. Welcome in. The best place to meet friends would be at the following channels ..

#heartopia-only
#1420320496884387930

[fair cedar]

how do the friend gifts work?

[undone jolt]

go to store and

[undone jolt]

those 2 are for sell and buy from the event

[fair cedar]

so we can't sell in game items?

like furniture?

[dusty tangle]

Basically, to trigger that quest, you just need to finish all of your main quests. It will trigger eventually over time as main story quests happen in a sort of sequence.

To see what other quests are still open and not complete, go to your watch and press on Memo . The first tab that says Main Story are the most important to complete as soon as possible.

[undone jolt]

to npcs

[fair cedar]

to other players not npcs

?

I'm confused. Can i sell another player my furniture?

[undone jolt]

〢 You can sell to them in exchange for event tokens
• Sell them fish and food

[muted jungle]

Thanks so much Kayla 🙂

[fair cedar]

okay! thanks for your help! 🙂

[wanton gale]

the same happened to me but i saw that the bug report page says "archived" now and cant make new posts. if you find where to report please let me know!

[wanton gale]

is it here? i cant find it

[stray shell]

And what if verifying link is not working too? At computer and at the tablet too

[undone jolt]

.... what verfying link ?

[stray shell]

"Please click here to verify. This will allow the bot to see your servers and is required for the bot to function. Then, close the page and return back here."
This thing

[undone jolt]

ye after that send to the bot dm

[dusty tangle]

The first button ( the one holding a tag 🏷️ ) is known as Consignment. This feature allows you to sell items for double the base event value (up to 10k weekly) through other players. They will use 30 energy to help you sell.

The second button ( the one holding a shopping basket 🧺 ) is known as Daigou or D.G. Member Friend Purchase. This feature allows you to collect items more quickly because you can purchase items that other players have purchased from the main fashionwave store. Again, this requires the other player that is helping you to use 30 energy to help you buy them.

[stray shell]

You don't understand. I'm trying to click, but link isn't working, so bot isn't working too

[undone jolt]

screen what happend when u send smth to the bot

[icy phoenix]

Uhh anyone else also got stuck in this cutscene?
Pressed skip already

[stray shell]

And if I'm trying to click I see only white screen as I send earlier

[dusty tangle]

I almost got stuck there too. It looked exactly like that, but after about 20 seconds, it ended up loading and letting me continue on. This is definitely something to report as a bug to Customer Support in the game ( if you want to and if you have time ).

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

⬆️
Please no one follow what is listed above my reply. It’s a scam and your account will get in trouble. Just ignore it and wait for a moderator to delete it.

[undone jolt]

@stray spruce

[undone jolt]

1min

[craggy wyvern]

Hello I have a quick question, the loading to a town on PC always freezes.. It's never been this way before just these past few weeks it's happening but on phone there is no problem at all 😭🥺 idk what to do I wanted to build a house😔 can someone help me through it?😅

[undone jolt]

〢 Try following these steps:

Make sure you are logged into Discord on the same browser

Try changing the browser, for example, use Chrome or Brave as your default to open the link

If the problem persists, try restarting your computer

[undone jolt]

〢 Try the following steps:

1. Press the Repair button at the top-right corner of the game’s main screen.
2. On Steam: right-click the game → Properties → Installed Files → Verify Integrity of Game Files.
3. Try uninstalling and reinstalling the game.
4. You can also try downloading the game from TapTap and testing it there.

[craggy wyvern]

Okay TYSM and I'm already on tap tap 😅

[undone jolt]

oooh so try steam lol

[craggy wyvern]

Okay I'll try to repair it if it won't work I have to go to steam 🥲

[serene ginkgo]

I’m
Having trouble feeding my cat it won’t give me option

[undone jolt]

〢 All you need to do is enter Build Mode for a few seconds and then exit it

[trim otter]

What the hell is going on.. My ping keeps going up to 80k. I just hosted a frozen fish event AND COULDN'T CATCH A SINGLE FISH because the game went up to 80k. This makes me so angry since you can only start 5 a week. Eventually I got kicked out of the game and couldn't get back in for 5 minutes it claimed my network connection is bad. Which it isn't!! I have a PERFECT connection. I want my coins and possibility to start the event back. This lag has been going on ALL DAY I can't even make a freaking puzzle or catch a bug.. Also completely out of energy since I can't cook either! I can't even spawn my car and when I am in it I can't get out... There's always something with this game.. And yes I repaired the game multiple times today...

[undone jolt]

〢 Yes, this is a problem that occurred with the latest update
• The temporary solutions given to players until the issue is fixed are:

• Use a VPN, such as Proton VPN, to match the game servers
• Use mobile data
• Use 5G
• Restart your router
• Restart the internet connection on your device

[serene ginkgo]

Thank youuuuu

[trim otter]

And yes I repaired the game multiple times today.

[craggy wyvern]

In my opinion please don't hate the game.. I know it has some flaws and I know you're mad but they trying their best to make the game stable and answer all our questions

[trim otter]

USE YOUR DATA? WILL YOU PAY FOR IT??? Why do I have to pay extra to use data... Will you pay for VPN too??? This is ridiculous

[trim otter]

With all due respect. I am here for technical help. Not for your opinion. It's useless to me.

[craggy wyvern]

Ok

[trim otter]

Also.. coming from a software developer... restarting a router is some useless advice when someone has a perfect connection.. my own connection is what I checked first..

[undone jolt]

〢 First, calm down a little — I’m not a developer or an employee, I’m just a player like you helping to find solutions
• Regarding mobile data, use it only to log into the game, then switch back to your normal connection

• Some players have this working for them
  • As for the VPN, I suggested Proton, which has free servers, so you don’t need to pay
  • As I said before, this is just a temporary solution to continue your tasks and get what you need until the developers fix the issue

[trim otter]

Telling me to calm down is a way to make sure I won't. I can't appreciate it.

[undone jolt]

〢 The problem is not on your side, it’s from the game servers
• These solutions are only meant to make your connection compatible with the game servers until the issue is officially fixed

[lavish citrus]

then stop texting they just want to help don't be rude

[serene ginkgo]

Ew girl chill out it’s just a game, so disrespectful to people trying to help grow up

[lavish citrus]

be mad offline

like ew acting like you are 5 and coco melon just buffered

[trim otter]

Ew, whatever it's just a comment you don't have to respond to. Grow up or get a life 😉

[serene ginkgo]

lolllll

[trim otter]

Blocking these nobodies 😂

[mystic prawn]

yall be hating for what? Someone asking a question which is quite unlogical to say for someone to use data.

[lavish citrus]

says the one attacking others that are going through the same thing

[undone jolt]

@stray spruce some help pls @vale moth@spring plinth

[lavish citrus]

i will when you do hun

but yeah ping is bad now so warning yall

[trim otter]

Don't you have anything better to do than being a keyboard warrior? It's pathetic. I'll block you now. I am here for a game problem.. not your useless remarks.

[spring plinth]

Do not continue this discussion please, if so, you will be muted. This is a technical help channel, no other conversations should be going on

[silk zephyr]

is there a fix to this( i keep trying to join my friend and it wont let me in the town?

i can join a random town just fine

[undone jolt]

〢 I don’t know why all these problems are happening.
• I suggested some solutions, all of which are free and optional — you’re completely free to use them or not.
• Other than that, you can report your issue in-game by contacting the customer support team.

[trim otter]

Hey, I am here asking questions.. these nosy people are minding something that isn't their business.. 😭

[lavish citrus]

i'm getting a lot of processing time outs is all i wanted to say

[snow ledge]

Where I can get a premium ticket to get lvl 11

[trim otter]

I believe you have to be dg level 50 for that

[snow ledge]

Oh

[spring plinth]

I understood, you can ask questions here regarding to tech help, but if you have any other Heartopia questions you can go to #gameplay-help (I’m sure you know)but if you find yourself in an argument/tense situation it’s best to back out of it instead of going back and forth!(not saying this towards you) in general

[trim otter]

Don't believe me 100% on that, but that's what I read online at least

[undone jolt]

〢 These are all the effective solutions that have worked for most players experiencing this problem
• You are completely free to use them or ignore them — I haven’t imposed my opinion or solution
• If you don’t want to use them, you can report the issue and wait for it to be resolved by the support team

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[trim otter]

Thank you

[fresh star]

Anyone else start the frost fishing event and get stuck like this..?

• I have reset my position. It only made this worse.

[lavish citrus]

sorry, just had to jump in cause no one should be gatting lashed out on for trying to help

[fresh star]

• I have turned my computer off, it did not fix this.

[undone jolt]

what lv ?

[fresh star]

(just wondering if anyone has got unstuck-)

[trim otter]

My question was about tech btw... since I keep getting kicked out of the game and completely lost all acces to the fishing event I hosted..

[undone jolt]

〢 Can you explain your problem in more detail?
• What exactly happened to you?

[spring plinth]

Have you tried updating your game (if you have any updates) and also restarting your device?

[trim otter]

Yes. I also repaired. I did all the basic "first aid" options

[spring plinth]

Do you have a stable internet connection?

[trim otter]

Perfect connection

I'm assuming it is a game issue.. because the ping keeps going up to 80k for no reason

[spring plinth]

Please try to restart your router, switching your network if possible if that doesn’t work, or use mobile data

[trim otter]

I can't use mobile data. I did all others.

[fresh star]

I started the frost infection fishing event with Vanya, the one where you pay to start. As soon as I pulled my fishing rod out, I was stuck seeing above myself like when you cast your fishing rod. I couldn't move, even if I put my fishing rod away. When I forced my field of view to look around, it snaps right back into the stuck pov. So I left the game and reloaded it. I was still stuck in that exact position, my pov stuck. So, I reset my position next, and it placed me a little bit further down the beach, but my pov is stuck looking down at me but really zoomed out.

[spring plinth]

Have you tried using a VPN?

[undone jolt]

〢 Most likely, the cause of this problem is having a gamepad, Bluetooth device, or controller connected to your device
• Try disconnecting any of these devices while playing, as the game doesn’t support them yet and they can cause control glitches

[fresh star]

🫡 Thank you! I shall try that.

[undone jolt]

npp

[thorny dawn]

Hi! Is the shop down? It’s not working for me and I tried changing networks (wifi to cellular), restarting the game, etc

[silk zephyr]

i still get the loading anomaly, is someone able to help

[undone jolt]

〢 Can you record a video or send a screenshot so I can understand your problem better?

[harsh charm]

this is random, is there any character i can use when i make a note for a friend that will work? or is it really only letters and numbers

[undone jolt]

Could you tell your friend to try entering another town and then try to join him?

[undone jolt]

..... where ?

[woven hemlock]

Do you mean what kind of characters you can type? (abc vs !@#?) I think it's only alphabet and numbers, but you can try others and see if the game will accept it. Just note that this will act as a nickname

[thorny dawn]

I have money on the card; it’s not that

[harsh charm]

when make a note for someone

[thorny dawn]

It says that every time after trying to charge me

[silk zephyr]

i tried using a vpn and it worked somehow, is it an internet issue? i was able to join a random town just fine for some reason

[undone jolt]

only letters and numbers i think so

[solid root]

alguém me ajuda, comprei o vip, o dinheiro foi descontado da minha conta mas não recebi

[undone jolt]

〢 You can restart the game and try again
• Make sure your payment method is correct and has no issues
• If the problem continues, please contact in-game customer support

[thorny dawn]

How do I contact support in game on mobile? I’ve already restarted and the payment method is apple pay

[undone jolt]

〢 Okay, yes, there is a major issue with the game servers after the latest update
• That’s why we suggest using a VPN, as most of these problems are related to connection issues

[dusty tangle]

Premium Hobby Tickets are only obtainable once we reach D.G. Level 50. The current max level for hobbies is level 10.

[undone jolt]

〢 Se você quer dizer que comprou a assinatura mensal, verifique se ao ativá-la você recebeu 180 corações vermelhos, e diariamente 20 corações azuis com 2 tickets
• Se você se refere ao game pass, ele é ativado automaticamente
• Tente reiniciar o jogo e verifique novamente
• Se o problema continuar, entre em contato com a equipe de suporte

[snow ledge]

Oh thank you

[stray spruce]

@undone jolt oi

[undone jolt]

good morning

[jade aurora]

Does the ice skating challenges refresh? I am getting an error 'insufficient challenge attempts'

[meager hare]

When does the winter event end?

[undone jolt]

every day you get 2

[woven hemlock]

@stray spruce can we edit/remove the first line of the description in this channel? The way it's worded implies that bug reports happen here, but the next line corrects/contradicts that implication.

[elfin egret]

I am trying to buy the penguin single bed and it won't let me, anyone know why?

[dusty tangle]

If you press on the snowman ⛄️ button at the top of your screen in-game, you can see the time left there !

It's in the red circle in my screenshot. My server is America, so your time left may be different so please check in your game.

[elfin egret]

I have 34 days and 13 hours left

at the bottom it says "ask these DG members to help Daigou this item"

[undone jolt]

〢 I think I got confused for a moment — she was trying slove someone else’s problem, not yours

[elfin egret]

oh oops sorry

[undone jolt]

can you do screen shot ?

[elfin egret]

oops i see now, i am so sorry

[elfin egret]

sure

[last sail]

Is there a translate button in the chat T_T
I make a lot of friends who speak a different language from me LOL

[undone jolt]

ooooooooooh

i got it

[undone jolt]

〢 When you click on a bed, it shows you the people in the city who own it
• All you need to do is go to their profile, click on the three dots, and select Track
• Go to them, and you will notice a purchase icon above their heads
• Click it and choose the bed

[dusty tangle]

Yes there is a translate button in the chat box. You can open the chat box by pressing on one of the chat bubbles ( example: type a random word and press enter and then press on your chat bubble ).

You see where it says translate dialogue ? You can press on the white slider to activate it.

[elfin egret]

oh wow, ok thank you so much

DANG IT, says they are online but i can't find them LMAO

oh well

[undone jolt]

click on them to go to thier profile click on the three dots, and select Track

[elfin egret]

I can't find them on the map

[undone jolt]

from here

[elfin egret]

oh

my bad

[deft garden]

the day 9 orange egg isnt showing up for me. am i just screwed out of the onsen egg?

[undone jolt]

wich server ?

[deft garden]

america. should i be on the sea server?

[undone jolt]

〢 Each server has its own character, so if you switch servers, you will start over
• Each server also has its restart time (new day or update time)
• For the US server, I think it hasn’t updated yet — you need to wait, as times differ between servers

[deft garden]

oh dangit

[elfin egret]

got it thank you

[covert belfry]

Guys are the cats bugged for you too? Sometimes glitch under the floor, the roof or won’t let you interact?

[junior thunder]

Bonjour, je ne comprends pas lorsque je participe à l'evenement poisson cristallin, aucun poisson de vient sur ma canne a peche même avec des attracteurs, est-ce qu'il y a un bug lié à cet évènement ?

[stiff fulcrum]

cats r too unpredictable 😔

[undone jolt]

ye just enter the build mode for few seconds and eexit then u will be able to interact them

[undone jolt]

〢 Merci de vérifier que le seau est bien à côté du poisson pour qu’il se remplisse correctement
• Vous pouvez redémarrer le jeu et réessayer
• Si le problème persiste, faites une vidéo pendant que cela se produit et envoyez-la pour que je puisse vous aider
• Vous pouvez également contacter le support technique dans le jeu et leur expliquer votre problème

[inland grotto]

Hi guys, anyone knows where is the bubble for the 9th egg?

[undone jolt]

https://discord.com/channels/1128257488375005215/1469808093209694300

[junior thunder]

Oui l’attracteur est bien à côté du poisson j’avais déjà le bug cet après midi, et je viens de me reco ce soir même bug. Toutes les personnes qui participent à l’événement à côté de moi attrape des poissons et aucun ne vient sur ma canne à pêche pendant les 5 minutes d’événement

[undone jolt]

Essaie de faire comme je te l’ai dit.

[crystal hazel]

how longggg, do i have to stay in the cold to get the desease, have been there all day

[dry shuttle]

hi the cat broken idk how to fix

[undone jolt]

just enter build mode for few sec and exit

[woven hemlock]

it's not available yet

[waxen rapids]

What.

[compact yoke]

I’m assuming this is a technical issue but please let me know if I’m wrong!

I want to create artwork in the game and use my drawing tablet (which is my monitor right now) with my pen but it doesn’t register it as a click.

Has anyone else tried to do this? And if so, did you get it to work?

[wintry cradle]

hi there, im encountering the same problem. did you manage to fix this?

[spark hound]

Hello, ks it just me or whenever I try to track my pet, I suddenly can't interact with them anymore? Not to mention they keep getting under my floor and on the roof all the time.

[undone jolt]

just enter build mode for few sec and exit

[spark hound]

cool, thanks

[undone jolt]

and u will can interact with them after that

[sand bluff]

Hi after the update for the new gacha banner I got the limited ticket back

[wintry cradle]

i see, thanks for getting back to me! i'll keep trying other troubleshooting steps

[tame kraken]

Can someone help me figure out how to change card for top up?

[flat hull]

Being harrassed by ddosers, been reporting them for few days now and they still follow me in every town and mess up my game ? Nothing seems to happen

[wicked jacinth]

Are they on your friends list? They know exactly every time you login?

[flat hull]

I blocked them

They mess up my commands

[dusty tangle]

Have you contacted the Discord moderators about this ? Maybe they can help.

For Discord support from moderators please follow the steps in #guide to use the new mod mail system. You can send a DM to @twin yacht .

[flat hull]

Thank you very much

[wind horizon]

ola boa noite , gostaria de uma ajuda com um tempo pra ca dps q teve atualizaçao o jogo começou a crash meu pc ai tenho que reiniciar ele e sempre que eu abro acontece isso como resolvo ?

[sudden parrot]

I have very bad ping issues my ping and wifi is fine everywhere else its only in heartopia that i sometimes have a ping spiking to 1000 and im not able to cook or spawn anythin

[chrome osprey]

Hey, idk what happend I am with my friend rn and I had 200k the whole time.. then I went to sell the frozen fish with azure and now I have 100k.. idk what happend but I know I had 200k because I was happy to get over it with the weekly quest from atara..

[woven hemlock]

the support team clarified that a letter will go out to players to introduce the skin - it's not currently available to attain until we get the letter. once you get the letter, i believe it's said you only need to stay in t he cold for 1 minute a day for 6 days straight

[wind horizon]

Hello, good evening. I would like some help. For some time now, after the update, the game has started crashing my PC, and I have to restart it. This happens every time I open the game. How do I fix this?

[mental hatch]

Hi. There's a problem with Atara and Annie's conversation about the tuner.
The messages just keep on skipping alone even before showing completely so I have missed part of it. This is the first time I experience something like this.

[young locust]

can't get in

[rustic isle]

Anyone else's meteor shower not happening

[bold seal]

Uhhh, hello? How do I start??? Before this when it was time for the meteor shower Vanya called me and the game crashed, I tried to get in again and the button is just gone

[undone jolt]

〢 Can I first ask where you downloaded the game before I help you?

[undone jolt]

what device do you play on

[undone jolt]

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[undone jolt]

try restart your device

[wind horizon]

steam

[bold seal]

I'll try, thanks

[undone jolt]

〢 Try the following steps:

1. Go to the game, right-click on it → Properties → Installed Files → Verify Integrity of Game Files
2. If the problem continues, uninstall the game and download it again
3. If it’s still not resolved, try downloading the game from TapTap and test it there
4. If none of these steps work, contact in-game support and explain your problem

[queen wedge]

Frostspore fishing event I just tried that and I was so bad I caught 2 fish nothing would bite I tried chum and a lure and nothing. All the fish where to far out to get to or no matter how long I wanted the fish would just sit beyond where where I the ripples where they would move. So no way to get any goals. Very frustrating. May want to fix that!

[elfin egret]

does anyone know why i can't give Bailey my bird cards?

[sand lotus]

my weekly selection doesn't allow me to purchase anything 🙁 happened last week too

how can i officially report this bug? i'm having trouble finding it in the server and am unsure

[warm nebula]

that also happened to me, it seems there is a bug with the whole event, the fish just dont see your bait at all

[ancient island]

I got a recipe , and accidentally clicked off instead of learn, now i can’t find it anywhere! it was an event recipe, but i checked mailbox, inventory , relogged tried again & checked at home as well.

[bold seal]

Tyyy guy with the cod/ghost (?) Pfp!!

[wind horizon]

I downloaded the TapTap emulator and it worked, thank you very much.

[untold elk]

Pulled 60 from the firefly gacha on accident, so is there any way I can get my draws back? It was meant for the treehouse pull

[solemn fox]

-Bubbles spawning in locations where you can’t get them (pop them ) during events
-No gold fish during events, rather they are spawning near the shoal, or where the ‘second boat’ would be

[opaque cedar]

I stillhave this bug where i cant claim this reward when i bought 50$ of hearts to finish allthe fashionwave rewards, its been going on like this for a whole week straight and i havent been helped at all- i reported it to customer support they marked it as solved but its still happening, this screenshot is recent. Pls help me... ive tried everything

[woven hemlock]

Even if it’s marked as solved, it might not be pushed out to the public yet~ Usually, when they take the game down for maintenance, they have a list of things they say they’ve fixed #patch-notes . This specific bug hasn’t been announced as fixed, so my guess is it will be fixed in the next maintenance. You can always try to reopen your ticket or make a new one to check with the support team on whether it’s supposed to be fixed in the current release

[surreal hamlet]

are the customer service of heartopia lazy? they took my money but the heart i bought is not in my inv or mail?

[opaque cedar]

Ah okay, i honestly dont mind the reward now i got plenty of things, i just really want this watch to stop lighting up like its gonna give me something new- im ocd when it comes to notifications 😭

But i hope they will fix it in the next update, i just guess i needed to know if it really is gonna be looked into or not im going to gather that it is

[woven hemlock]

No worries, I’m the same with notifications 😂 Hopefully it’s fixed soon

[half arrow]

Yall my cat is broken. I can’t feed or pet it and I’ve tried closing and reopening the game

[woven hemlock]

Did you open a ticket with their support team?

[surreal hamlet]

yes

[woven hemlock]

as a temporary fix, you can either:

• switch to a new town to reset both of your positions back to the front of your house
• go into build mode for a few seconds, move a piece of furniture, then save and exit

[half arrow]

Thank you

[buoyant swift]

Something's wrong with the tree

[surreal hamlet]

i have 2 issues
1st is. the gacha that supposed to give me "UNOBTAINED" rare exhibit gave me a duplicate instead of the unobtained ones
2nd is the heart diamond that i bought.

already created the ticket and tried contacting. no response
theres another player here that have the same issue and they just told her that there is "no refund" even though shes not asking for a refund shes just asking it to get fixed

[summer linden]

I saw this has been posted, sorry

[neon arch]

how does one fix the login timeout problem?

[woven hemlock]

Just to check, did you go back to check your ticket? You won’t get a notification when they reply

Second, when did you send your ticket? They usually reply during their business hours

[ancient island]

anyone know?

[grave forum]

Is this true

[brittle prawn]

Somebody knows why when i try to play with my pet or feed him, a message pop up saying im to busy at the moment to interact with your pet?

[surreal hamlet]

base on what ive experienced yes
they never gave me the pity
it says guaranteed "unobtained" exhibit on certain pull
and they gave me the duplicate one

[grave forum]

Jesus Christ

[surreal hamlet]

whats worst is that ive bought diamond heart and never recieved it
wasted a lot of money on it

[sacred gulch]

Kept getting duplicates the gatcha super greedy. I thought you were not supposed to get duplicates 🥲

[desert kernel]

Does anyone know how to fix this? Can't log in to the game

[quick night]

Will they refund tickets back? I heard that they said it’s bugged so we are guaranteed to get duplicates then newer items. I pulled from the firefly outfit gacha and I kept getting dupes rather than new items. I pulled a legendary one and it ended up being the same one I already own.

[bold seal]

Try to restart your device!

[undone jolt]

np

[undone jolt]

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[undone jolt]

npp

[undone jolt]

the only thing u could do is report it cuz no one can claim it try check the ticket that u open from report everytime to get answers

[undone jolt]

check your warehouse

[desert kernel]

I've tried changing my connection several times (wifi, mobile data and tethering from other devices) but still can't log in

[desert kernel]

Okay, I'll try this one

[young locust]

I deleted the updates and cleaned the cache, then it worked

[undone jolt]

the most likely one is use vpn

[undone jolt]

how you delete a update ?

like clean data ?

[young locust]

press repairs, after it deletes the updates, go to the app setting, stop the app+clean cache and then it works

[desert kernel]

Also tried the repair button and even clean data and cache but it's not helping

[young locust]

the repair

[young locust]

did u stop the app?

[ancient island]

sadly not there.

[undone jolt]

〢 Each person may find that a different solution works for them, which is why we suggest trying several possible fixes

[desert kernel]

Yeah, close the app and clear both data and cache. Now downloading for the 3rd time

[bold seal]

Restarting your device didn't work?

[undone jolt]

wich recipe ?

[undone jolt]

try use vpn

[ancient island]

mushroom pie i believe it was.

[west geyser]

My fishing rod is bugged again 😭 I try to use it and I can’t move 🙁

[desert kernel]

Trying this after update download

[midnight aspen]

I just joined the server for this issue specifically, so I'm sorry if this is supposed to go in help center, I didn't know where this belonged.

I built my house in blueprint mode and was going to place it down, but the grid it's showing when I try to place it is completely different than what I actually built, preventing me from moving the house over slightly. When I walk around the house I should be able to move it over a few spaces before it hits a plot I havent unlocked, but the grid says otherwise. I have an image of the grid that I drew on to show the actual house compared to what the grid added for some reason, blue is what it added but isn't there

[feral mason]

Hello! My app keeps on lagging and it's really slow whenever I plant and cook. I also took a screenshot of this red thing

[ancient island]

i turned my husbands graphics down and it stopped his lag , in settings

[undone jolt]

can u do screen of what recipe u have on your stove

[undone jolt]

〢 Make sure your device is not connected to any controller, gamepad, or Bluetooth device
• The game still doesn’t fully support them, and connecting them can cause control issues

[undone jolt]

This is a penguin stove use a regular stove

[west geyser]

Omg u r the best 😭😭 thank u!!!

[ancient island]

that was it, thank you!

[undone jolt]

〢 Okay, I think the problem might be in the way you’re moving the house, since controlling it can be difficult
• Did you save the blueprint?

[bold seal]

Man, you should be an admin or have some title as "helper"

[midnight aspen]

Yes I saved the blueprint, I'm on PC I'm just trying to move it to the right one but as soon as I do it says one of the plots I havent unlocked it being overlapped, despite there being nothing built in that spot

Where it's showing red I don't even have anything built there

[undone jolt]

can u screen what shows there

[midnight aspen]

I'm not sure if this is what you mean, but this is where I have space to move the house over, nothing should be overlapping the locked plot

[pine flint]

did this happen for anyone else? got a call from atara after unlocking d.g. lvl 27 when i unlocked the lab

[pine flint]

thank uuuuu

love the custom response hahahahah

[undone jolt]

tyy and npp

[blissful nexus]

Does it reset weekly?

or na

[midnight aspen]

https://cdn.discordapp.com/attachments/1279612101744136237/1469862655853592606/IMG_3120.mov?ex=698933c5&is=6987e245&hm=da8cfdac148faadb9b9232960b3bf96012ddca9b283a3842dabde60c581c4ccc&

There's nothing actually built in that spot thats highlighting red, I don't know why it says something was built there

[gilded summit]

Sorry how do you add someone to co-build

[echo cave]

the goblin ears don't match skintones? 🥺 🥺 🥺

[midnight aspen]

I'm a little confused, because I want to move it to the right like I tried because I built it too far left, but should just placing it as is allow me to move it after the fact?

[gilded summit]

does it have to be in certain friendship level?

[undone jolt]

〢 That red square you see means that this part of the area has not been purchased yet
• You need to buy that section first
• Since your house design is being moved to the right, you must unlock that area before placing or moving anything there

[undone jolt]

yes lv 3

[midnight aspen]

That's where I'm not understanding, there's nothing built there so nothing should be overlapping?

[undone jolt]

... u need to unlock the area first cz u dont have it

[nocturne adder]

hi.. i played on dekstop sometimes my character stuck. already reset position after 1-2mins got stuck again. not lag i still can open bag, smart watch, etc but my character wont move at all how to fix this?😭

[midnight aspen]

No no I understand that, what I'm saying is what's shown on the placement grid doesn't match up with what I even built, so the placement grid is stopping me from moving it over when it shouldn't, its saying more is built then there actually is

[woven hemlock]

Check your build for any things that hang off your building! I helped another person a few weeks ago who was trying to figure out the same situation, and it turned out to be a window that stuck out too far

[wary otter]

what does that area look like in game? Like what's placed there

[midnight aspen]

I did check that too, I tried removing all the windows and even the roof there, but is still saying something is overlapping

[midnight aspen]

In those screenshots I'm standing on the plot it says I need to unlock, there's space unlocked that I should be able to move it towards me

[undone jolt]

〢 It’s not necessary for what you built to look exactly like the blueprint
• The blueprint shows the shape of the floor layout, not the overall appearance of the house
• For example, this is how my house looks, and see how it appears in the blueprint

[midnight aspen]

That's really confusing that the game works like that, I have such a huge gap there that I should be able to move it over, but I suppose it makes sense if it's just the game mechanic

[undone jolt]

〢 If you want to make sure, you can delete the part I marked with a circle and then try placing the house again to see the result

[midnight aspen]

Alright, one second let me try that

[midnight aspen]

Yeah, you're right, it looks like it was just really odd game mechanics, I hope they change that in the future to align with what is actually built so players can still do what they need to

[placid oar]

i was gifted this, i already have it and cant redeem it. What can i do?

[undone jolt]

〢 Just leave the design as it is and try to farm money for now
• You can easily earn the coins for one area in a single day
• After unlocking a new area, you can place it there

[zealous jay]

Good day how often do consignment chances refresh?

[undone jolt]

when u press use nothing happend ?

[undone jolt]

wich server u are ?

[placid oar]

It says i have it already, warns me not to redeem it.

[zealous jay]

SEA

[placid oar]

But that means the gift was useless. So it let they buy me something i had haha

So its useless?

[undone jolt]

and do you have it ?

[placid oar]

I had it since it came out

[undone jolt]

.......

[placid oar]

But just now they gifted it to me, not knowing i had it. Didnt get a warning that i had it

It was a gift.

[undone jolt]

Yes, unfortunately that's what happens as long as you have it and it's useless to you.

[brittle ore]

my friend got the red egg but the bubble to collect it isnt their?? what to do?

[placid oar]

Thats 10 bucks down the drain though, cant they refund it?

[undone jolt]

〢 You can contact the in-game support team and explain your problem
• They might refind you or prevent this issue from happening again

[placid oar]

Yeah it shouldnt be possible to gift a premium battle pass that they own

[undone jolt]

Logically, yes

for the one who jst remove his massage
〢 You need to craft 30 items that you haven’t made before in order to complete the quest

[slim hull]

ill try that

i didnt read the ping about reporting so i deleted it lmao

[undone jolt]

lol i know i didnt want u to go report cuz not a bug

[slim hull]

the fishing one i did 4 times today and it wont count

[undone jolt]

what fish ? can u screen it

[slim hull]

may i dm?

[undone jolt]

mhm

[hoary obsidian]

Is this a glitch?

[undone jolt]

yup it's a bug

[spiral kite]

So I rolled the Magic Broom but it's not in my inventory..?

[hoary obsidian]

Oh thank you.

[undone jolt]

〢 To solve the problem, you can try the following:

• Change the graphics/quality settings in the game
• Restart the game, then restart your device
• Press the Repair button at the top-right on the game’s main screen
• You can also clear the game cache and data, then try again
• Or uninstall the game and reinstall it again

[undone jolt]

can u screen it ?

[spiral kite]

Yes, one sec

[wary otter]

magic broom is an axe skin

[dusty tangle]

The Magic Broom is an axe skin so you’ll find it at your and then press on

[spiral kite]

Oh! Thank you. I thought it was a handheld.

[undone jolt]

u will find it here

[spiral kite]

That is actually so much cooler.

[dusty tangle]

I know right

[undone jolt]

〢 Excellent performance, I know!

[spiral kite]

LMAO. I got it. Thank you

[lone yoke]

It kept saying "matching town..." but not letting me enter 🥹

[primal breach]

for some reason im not able to talk to any of the npcs if anyone can help me

[chilly sluice]

I need help with something technical. For some reason, when I load heartopia from steam on my pc, a text says that I have "insufficient storage space" when i have 300 gb free space. How to fix?

[stray coyote]

Am I the only one still getting stuff when I try to fish and catch bugs?

[wary otter]

This might be able to help you, but it is a known bug @chilly sluice

[terse wolf]

why can i not sign in with my email? i connect and when i go back to game it doesnt sign me in.

[wary otter]

When you first sign in it'll ask for you to allow network connection, if you don't click allow it won't work

[paper void]

I have a problem, can’t log in for 1 hour please help me 😭 i tried to restart my device change the connection but still have the same problem

[undone jolt]

can u screen it ?

[undone jolt]

do you try use vpn ?

[paper void]

Not yet, alright i will try

[undone jolt]

how ?

[open moth]

idk what to do it keeps saying that its been 2 days

[stray coyote]

I cant seem to find the bug report section here?

[undone jolt]

〢 All you need to do is, when you are redirected to Google and it says you’ve successfully registered,
• A Local Network window will appear — set it to Allow
• If it doesn’t appear, you can find it here

[undone jolt]

contact ingame support customer

[undone jolt]

@stray coyote report in game

[stray coyote]

Ohh not here, okay thank you

[wary torrent]

hey can someone help me? my account disappeared when i tried to log in with it on another phone

[undone jolt]

how ?

〢 Can you explain what you mean by “disappeared”?

[gentle lagoon]

I’ve gotten all 8 eggs and it’s saying day 9 is locked

[undone jolt]

〢 Yes, you need to wait until your server updates
• Each server has its own daily update time for new tasks, eggs, etc.

[frosty wren]

anyone knows how to fix this?

[wary torrent]

well, ijust logged in with the same email but on a different phone, and then the start scene appeared and to create a character, i did because i thought that email wasn't from the account i was playing on, but then after it disappeared i tested all the emails and the same thing happened with all of them: the start scene and asking me to create a character

[paper void]

It works, but i have another question. So i have to use a vpn every time i want to open the game??

[gentle lagoon]

Oh ok thanks I thought my game was bugged

[undone jolt]

did u try install if from steam ?

[wary torrent]

well, i just logged in with the same email but on a different phone, and then the start scene appeared and to create a character, i did because i thought that email wasn't from the account i was playing on, but then after it disappeared i tested all the emails and the same thing happened with all of them: the start scene and asking me to create a character

[frosty wren]

yes both steam and taptap

[wary torrent]

sorry i didn't reply the message

[undone jolt]

〢 The problem doesn’t happen all the time, but when it does, you unfortunately need to follow these steps
• This is because the internet issue comes from the servers, not from your side
• It’s just a temporary solution given to players so they can keep playing until the developers fix the problem

[grave forum]

Has anyone pulled like 40 times and only gotten 8 things while the rest was dupes 😭

[frosty wren]

up anyone?

[undone jolt]

〢 You need to make sure which server you played on, because if you switch servers, you will play with a new character
• To confirm, you will see this icon on the server where your previous character exists

〢 Try to check the following:

1. Make sure all your PC drivers are updated, especially the GPU driver
2. Make sure your Windows is up to date
3. Restart your computer and try again

[undone jolt]

〢 Some people say that the new banner has some issues, so try to avoid using it until the next update

[grave forum]

They better freaking refund my tickets then 😭

[undone jolt]

〢 This isn’t confirmed information, but I’ve seen some people talking about it
• I saw someone on YouTube doing 325 pulls on the banner and didn’t get everything

〢 It’s better to avoid it until the matter is officially confirmed

[grave forum]

Well that would have been great to know before pulling 40 times 😭 they better give me my 240 tickets back idc if they take the stuff 😭

I can't even make a game review about it, seems like they turned them off

[tawny bison]

I did a fishing task but it’s not registering at all

[undone jolt]

〢 The latest update has caused countless issues, so the developers are under huge pressure
• If it’s confirmed that the banner has a problem, you can contact them to resolve the issue

[undone jolt]

can u screen the quest so i can see it

[grave forum]

Poor them, I actually feel bad but at the same time they really should look over codings before releasing them, I did contact them

[tawny bison]

This

[undone jolt]

〢 yup and who can blame them Who would have expected the game to skyrocket in popularity and reach over a million players in just one week? That’s completely unexpected

[undone jolt]

You need to do this one

[grave forum]

I just hope they don't get assaulted much online tbh, it is just a game even if we used money on it 😭

[tawny bison]

On so I have to do that tomorrow

[real umbra]

I just did the mediator quest for some reason the talking was set to automatic and it was going so fast that sometimes the text wouldn’t finish before the next chat box popped up. I have no clue what Annie and stats were talking about cus it was going faster than I could read 😅

[undone jolt]

as u want

[tawny bison]

They need to lower the price a bit or stop raising the price even higher

[undone jolt]

〢 In most cases, Annie and Atara in the latest update have issues with their text/dialogue
• Sometimes the problem is an actual bug
• Other times, it happens if you have a controller, gamepad, or Bluetooth device connected, which can cause control glitches and random skipping of text

〢 Since the game still doesn’t support controllers or Bluetooth devices, please make sure you are not connected to any of them
• Then try restarting the game
• If the problem continues, contact the in-game support team and explain your issue

[real umbra]

Nope I have none of the above on my phone and it still happened

[real umbra]

I’ll msg support on there though thank you

[undone jolt]

npp

[undone jolt]

did you try to restart the game and your device ?

[ionic cedar]

Didn’t work

[undone jolt]

what abt repair button ?

[ionic cedar]

Also didn’t work

[undone jolt]

uninstall and reinstall the game ?

[ionic cedar]

Damn alright I’ll try that

[royal trail]

How do we report bugs?

[ionic cedar]

It worked

[undone jolt]

lets goooo

[urban parcel]

How do I deal with the letter not showing?

[undone jolt]

try to claim all and then press delete and u should track u to some place

[dusty tangle]

If you have some time, can you please open your quest list ? Please do not delete anything.

Open your watch and press on Memo . Do you have any Main Story quests or any side quests ? Check all 3 tabs please.

[gritty dagger]

i cant interact with my cat anymore is there a fix for that

[dusty tangle]

Please enter solo building ( not co-building ) for a few seconds and then exit. Approach your cat again and the interaction bubbles should be there.

[undone jolt]

〢 You can build in this view; it just shows you in your own house what items you have and their quantities

[compact yoke]

Forwarding this again

[undone jolt]

〢 Having 0 mean you don’t have the item in your own house—it will still be built
• For example, seeing 6 next to a tree means you have 6 of that item, and goona get 3

[undone jolt]

〢 Unfortunately, the game does not support external controllers or devices yet

[compact yoke]

I will wait patiently x3

[undone jolt]

You can present this idea as a suggestion here.
https://discord.com/channels/1128257488375005215/1420358367700062238

[cerulean summit]

Thank you

[undone jolt]

npp

[quick stump]

guys, is there anyone who have been through this? last night i bought the gamg full membership, but after the payment was done, the items wasnt delivered to my account. i've been waiting till morning but still didnt have any clues. is it failed or smth?

[bright pivot]

Up on this

[amber sluice]

why is my currency in myr even though i live in philippines

[undone jolt]

〢 This is not an official Heartopia account, and there has been no official announcement that the banner has issues
• However, several reports have been made by players

[vestal yacht]

Is there a way to dye the special hairs from the banners more colors? I love the banner hairs, but the colors are so much more limited than the regular ones.

[undone jolt]

〢 Yes, this problem has happened to several players
• Please contact the in-game support team to resolve your issue

[quick stump]

allright i'll try

[wary torrent]

i was on the american server the whole time

[undone jolt]

〢 So, try the following:

1. Make sure which email your account is linked to and on which platform you were playing
2. After confirming, restart the game and log in again with the verified email
3. If you are start back to the beginning, contact the in-game support team

[undone jolt]

This usually happens because the game’s store currency is set based on your app store / payment region, not your physical location.

If your Google Play / App Store region is set to Malaysia, or if you previously used a Malaysian payment method or VPN, the currency may appear as MYR even if you are currently in the Philippines.

To fix this, please check your app store country/region settings and make sure they are set to the Philippines. After updating it, restart the game.

[dusty tangle]

At the moment, the only way to change the colour of the hairstyles in the gacha would be to go to a mirror and press the eyedropper button. The colours there are the only ones available.

I see why you are saying it feels more limited because, yes, a lot of the regular hairstyles from Dorothee’s mirror on the second floor offer many more colour options.

[wary torrent]

i already contacted them but they haven't responded 🙁

[undone jolt]

〢 When they reply, you won’t get a notification
• Check every time in the same place where you submitted the report
• You will find the chat icon at the bottom left

• The delay is because the latest update is full of issues, so there are many reports and the support team is under heavy pressure

[fiery thorn]

hh

[ornate hinge]

Hey there! I’ve been trying to login today. I’m playing on iOS and every time I try to login I get “login timed out” I’ve checked my connections, uninstalled and reinstalled and it still won’t work. I was able to play yesterday and then I downloaded an update this evening and it stopped working. What can I do?

[undone jolt]

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
**〢 A VPN (many players use Proton since it’s free)**v

〢 The most successful solution are:

• Using a VPN

[winter pier]

can someone help me make an account on heartopia

bc im generally confused

all it says in login while i don't have an account

(im on pc)

[undone jolt]

i was jst abt going to ask wich device u use lol

[winter pier]

lol

[dusty tangle]

Essentially you create an account by logging in with either Apple, Google or Facebook. Your account details and ID will be linked to that login method.

[undone jolt]

it's ok just press login via google and thats it

[tulip ocean]

hey guys my friend have a problem lunching her game on pc it keeps showing this error X((

we tried installing all the « lastest c++ redistruable » but it won’t work and keep showing error

[winter pier]

ok thanks

(time to go harass my dad for his email acception)

[undone jolt]

as @dusty tangle said not google are the only way u can use facebook or apple

[wary torrent]

i just checked and they only replied asking me to verify if my login was correct and if I was on the same server... I already did all that and included it in the ticket

[winter pier]

vro it says it can't find my email although it's perfect

it has the uppercases in the right place and everything

[last dock]

Do we know what the new ones that'll replace these in two days?

[undone jolt]

...can u screen it ?

[winter pier]

screenshare my email?

thats kinda uncomfortable.

[undone jolt]

nooooooooo

[winter pier]

ohh hok

[undone jolt]

the problem that happend to

[winter pier]

screen it?

[undone jolt]

Please take a screenshot of the problem that appeared. If there is any personal information, please explain it to me in more detail so I can understand the problem.

[winter pier]

although my email is correct

[undone jolt]

thats mean the email u trying to put are dont exist do you have a google acc ?

[winter pier]

that is my correct thing though

[undone jolt]

😭 this is from google itself not the game just please make sure to type your email correctly or try make a new one

[winter pier]

yea i checked it already

and i check my gmail and is says thats it

[dusty tangle]

Not yet. It’s best to wait for an official announcement from the team or to simply wait for the new one to drop within the game.

Game related news is usually posted at #announcement and #official-news .

[winter pier]

srry if i sound passive agressive

[simple estuary]

hii does anyone know how to access gift mode to buy pack vouchers from the acorn store on steam 😞 it shows up on my ipad but not on my pc

[undone jolt]

... hmmmm go to your chrome and add a new profile and type your same email and see if he login u there

or just make a new one

[winter pier]

mk thanks

imma use my other email

[undone jolt]

〢 This problem happens when there’s an error during the game download. You can try the following steps:

1. Go to the game on Steam, right-click → Properties → Installed Files → Verify Integrity of Game Files
2. If the problem continues, uninstall the game and download it again
3. If it’s still not resolved, try restarting your PC
4. You can also try downloading the game from TapTap and testing it there

[simple estuary]

ahh thanks — i know what it looks like it shows up on my ipad but wouldnt on my pc 😭 its literally just not there but its good to know its in the same place everywhere

[undone jolt]

can you do a screenshot ?

[tulip ocean]

thank you

[undone jolt]

npp

[simple estuary]

yupp here

[white warren]

@undone jolt your a life changer you know this

Thank u for your help

[undone jolt]

npp

there is also @dusty tangle i learn from her

[white warren]

Yeah she's the best 🩷

[pulsar sun]

Purchased hearts, recipe on Google play, but did not get them? Any other advice than the game support ticket? Still waiting on reply been days

[undone jolt]

〢 Unfortunately, there is no other solution for this problem except to contact the in-game support team.

• Note: When your ticket is replied to, you won’t receive a notification. You need to check the ticket every time in the same place where you submitted it. The chat icon is at the bottom left — please check it regularly.

• The reason for delayed replies is the huge pressure on the support team, as the latest update caused many issues, resulting in a large number of tickets and putting them under huge pressure.

[dry shuttle]

Anyone having issues with there Saving clothes it keep opening even tho i didn’t open it and it was teaching me how to open it but it glitched an won’t stop opening 🙁 at random times

[undone jolt]

pc player ?

[dry shuttle]

Yes T^T

[undone jolt]

〢 The cause of this issue is a bit strange, because a shortcut seems to trigger suddenly when moving the camera with the mouse near the watch
• Also make sure you are not connected to any controller, gamepad, or Bluetooth device, as this often causes various problems

[dry shuttle]

No sadly I’m not just my keybored and mouse

[undone jolt]

did you try restart the game ?

[wispy sigil]

can I report a player here for using mods or cheating? just saw someone picking up berries and mushrooms teleporting to the resources.

[undone jolt]

please report in-game

[wispy sigil]

ouh I found it, thanks

[undone jolt]

npp

[dry shuttle]

Yes

[undone jolt]

what about repair ?

[tidal tiger]

I can't interact with my cat, even after restarting the game. Is it just me or it's a bug?

[undone jolt]

〢 After extensive research, I discovered that the problem occurs when you long-press your own skin — it opens a menu, which is a new shortcut
• I apologize for the lack of information earlier
• It’s not a bug, just avoid long-pressing your skin for now

[undone jolt]

〢 No need to worry — all you need to do is enter Build Mode for a few seconds and then exit it, and the problem will be resolved

[deep summit]

Help this bug is driving me insane

[ebon cave]

So, I'm trying to log into hearttopia on PC, but it keeps automatically signing into a different Google account, and I don't know how to get it to stop.

[waxen rapids]

GHOST?

[bright tulip]

I've seen posts that the current banner is rigged/bugged. And CN server already refunded players half of the tickets they spent.... if this is true and applies to us , we neeeeed refund too

[waxen rapids]

If you're logged into that acc on your browser, try logging out of it entirely and trying again. It works on mobile, but not sure about pc

[deep summit]

How do I report it in game

[waxen rapids]

My bad....🥲

[undone jolt]

〢 If you have multiple Google accounts, open only the Google page that has the email linked to your game account
• This way, when you log in through Google and are redirected, it will take you to the profile you currently have open
• Make sure to open only one profile, not multiple like you did previously

[undone jolt]

not like this open just 1 page

[ebon cave]

Thanks! It worked :)

[woven hemlock]

Gotta petition in-game to their support team, posting here doesn’t really do much other than raise awareness with other players

[undone jolt]

npp

[valid snow]

I'm reporting in game about the recharge 20 heart that I didn't receive. If I bought it via Google Playstore then chose QRIS for payment option, does that mean it is a Google Pay or third party? Thank you...

[undone jolt]

〢 I don’t think that’s correct, because if it were, the game would have announced it officially
• You can double-check with the in-game support team to be sure

[undone jolt]

〢 What exactly is the problem you’re trying to report?
• I didn’t quite understand — can you please explain it in more detail?

[valid snow]

I recharged 20 heart diamond and I didn't receive it. So I'm curretly filling my recharge issue ticket right

there's this option asking about method of recharge, which one should I choose?

I bought via Google Playstore with QRIS for the payment

[undone jolt]

oh its ok
its not a third party
QRIS is only the payment method used to complete the transaction, while Google Play remains the official platform that processes and records the purchase.

[inner dune]

Hello my friend couldnt get in the game because whenever she presses confirm it just keeps looping back to this interface:\

[valid snow]

Ohh oki2 thank you, Yung!

[undone jolt]

〢 The issue of not receiving hearts happens to some players
• All you need to do is contact the support team, and they will resolve the problem

npp

[undone jolt]

〢 You can try tell her completely exit the game and then enter it again
• try to tell her restart her device
• If the problem continues, tell her to clear the game data and cache and try again
• If it’s still not resolved, have her uninstall the game completely and download it again — this should fix the issue

[undone jolt]

wich device she use ?

[inner dune]

Shes on mobile

Redmi

[undone jolt]

yup tell her to do this

[neat sky]

Does anyone know if the meteor shower location is different every time or same location?

[hazy crag]

I got 3 dupes in the new fairy home decor thing that i spent money on, is it a bug because i’ve seen posts saying it is?

[undone jolt]

different

[neat sky]

Thank you so much

[undone jolt]

〢 There is no official news from the game stating that there is a problem
• However, there are many player reports about it
• To be sure, you can contact the in-game support team for confirmation

[hazy crag]

I’ll do that instead, i feel like my irl money was wasted on things i should have got individuals for 😭

[undone jolt]

〢 You only live once, and life is full of experiences. As a final piece of advice, try to be patient next time, especially with a new game.
• It’s normal for several issues to appear early on, including events and banners — even if it’s not confirmed.
• Patience helps avoid problems and ensures a smoother experience
〢 Also, when it comes to in-game events, the best thing to do is collect and play until the end of the event or banner
• This way, you can earn rewards more safely and reliably
• It’s better than risking issues or having to submit multiple reports

[inner dune]

both of the options dont work

[hazy crag]

Oh yh i totally get it, i had to get it i saw the cute stuff and couldn’t say no 😂

[tepid kestrel]

Seriously... 321 draws and still 4 locked furniture. About to uninstall the game. The pity system sucks

[undone jolt]

use those

[hazy crag]

I mean if people don’t get the bugs how will they know there is any?😂 i’d rather get it and help them recognise the issues tbh ☺️

[tepid kestrel]

Yeah but the pool is not able to be exchanged for

[hazy crag]

Same 🥲

[tepid kestrel]

and the other furniture, I want the same brown furniture to match with everything else

It's insane how I can't get the furniture I need esp since other themes wouldn't fit with this furni

[weary basin]

hey guys how do i turn off atuo running on the pc

[undone jolt]

there is no auto running

[uncut galleon]

this game just has become a money grab tbh

[undone jolt]

〢 Just make sure your device is not connected to any gamepad, Bluetooth device, or controller,
• because the game still doesn’t support them, and they can affect controls

[woven hemlock]

Side note that it does tell you the probability rate in the gacha info (+which items count as rare vs which don’t), so you can use that to calculate how many rolls it would take to collect everything based on the pity rates

If you have reasonable proof that the pity rate doesn’t match what you received, you can send a ticket to them to show

[undone jolt]

〢 That’s really strange. Have her try internet-based solutions, such as:

• Restarting the router
• Using a VPN like Proton, which is free and safe

[alpine falcon]

I got only one new item the second time i used the furniture gacha. Gave me the stairs like 5 times. That was so weird. Definetly not putting more money on the game. I would gladly do it but that was a little bit too much

[tepid kestrel]

It literally gave me 5 of the same mythic dupes

Like... I hate this game

[tepid kestrel]

yeah me too

[alpine falcon]

its insane. And the ticket thing is cool for dupes, but you cant buy anything with that amount. I seriously love the game and i would gladly support it with money, not a problem, but this looks as if a rip off

[hazy crag]

I wish it would let me use them on things i didn’t have unlocked like the bed 🥲

[tepid kestrel]

feels super rigged idk

[weary basin]

i can';t play the game the charater won't stop walking/running

[tepid kestrel]

Like I can't even exchange for the pool. So I am forced to spin for it

[random wharf]

There's no option for me to buy stuff that's in the weekly shop.

[undone jolt]

try to check this first
〢 Just make sure your device is not connected to any gamepad, Bluetooth device, or controller,
• because the game still doesn’t support them, and they can affect controls

[alpine falcon]

and i support the "difficult item" because it wouldnt make sense if we all got the best item, but, if you want my money, dont give me 5 of the same, specially on the second round, when im missing most of the items

[uncut galleon]

i have done 55 draws and still 16/23 sucks this game is a money pit now

[robust verge]

Hello. Where can I get about a missing item in the closet

[primal oxide]

Hello, I pulled the forestbell broom but I can't see it anywhere 🥹🥹🥹🥹 please help

[woven hemlock]

Can you follow the steps here and see if they help?

[woven hemlock]

It’s probably a skin for one of your tools — can you check the toolbox and see if it’s there?

[alpine falcon]

ahahaha, im kinda pissed. I never complain, i mean, we get a lot of free stars and things, but.....today im pissed ahaha

[woven hemlock]

What are you missing?

[undone jolt]

its an axe skin

[robust verge]

found it. It was a skin for the axe

thought it was handheld

[woven hemlock]

What are you trying to buy?

[undone jolt]

〢 I truly understand all of you — how frustrating it is to spend all that money and not get what you wanted in the end
• I recommend that you contact them in-game and explain your problem
• This is the best chance to possibly have the issue resolved

[undone jolt]

the button is like that if u dont see it

[random wharf]

Oh. Did they change it? I could swear it was different before.

[undone jolt]

I have no idea but there u go

[lean marsh]

Optimize battery usage on iphone pls🥹🥹

[undone jolt]

...Excuse me for misunderstanding, but are you reporting a battery problem or asking about a method? I didn't understand.

[random wharf]

Thank you.

[undone jolt]

npp

[inner dune]

The VPN worked! Should she turn off the VPN once shes in game?

[woven hemlock]

Nope, was like that before too. I remember because I was having trouble clicking the button at the beginning of January

[random wharf]

Huh. Weird.

[undone jolt]

!idk try and tell me
〢 Because the main issue is originally from the game servers, and these are just temporary solutions we suggest to players until the problem is fixed from their side
• Each player may find that a different solution works for them
-# So as I said, try it and let me know what happens

[woven hemlock]

o7 unfortunately this channel is for players helping players, staff and devs don’t look here. please contact them using the support center if you have a suggestion / bug report

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[undone charm]

Ok SO I'm ttrying to log into Heartopia, which is weird because it's asking me to log in using Google, Apple or Facebook. Odd for any game. Usually it logs in with my steam account but ok?

And So I'm trying to log in with my google account and it just keeps doing this. I have clicked where it says if I'm not logged in on the game, to click there and I click the link and NOTHING happens. How am I supposed to log into this game???

I just cleared my cookies and cache and that fixed the issue. 🙂

[sterile geode]

#1469939292997423245

There are two instances: one, it crashes after title card once it detects that I have a third party app running in the background, and if "Cancel" or "Try Again" is selected, it crashes. Clicking "Continue" continues to resource download, BUT: two, it says storage insufficient. My C:// is crammed, so I download everything in D://. I made sure TapTap, Heartopia and the settings are set to download into D://, I worry it's forcibly trying to download into the crammed C:// or my A:// drive which is obviously not good. Helpful advice is appreciated.

Additionally I've been told to try to make a bit more space in my C:// since some data still passes through C:// before its final directory I believe is the reason, so I'm trying to do that right now, but other advice will still be received. I want to try Heartopia with my girlfriend.

[vagrant merlin]

Is anyone else able to buy heart diamonds through steam? Haven't been able to since the game launched, clicking the things does nothing in game.

[stray spruce]

it's an axe

[stray spruce]

wayyy better to buy through website

• 5% save

[vagrant merlin]

Can't use steambucks through website is my issue

Have gift cards I'd like to use

[stray spruce]

rip

[vagrant merlin]

pretty much lol, no other reports of that?

I also opened a ticket day one and haven't heard anything back.

[stray spruce]

have you tried contacting in game support about this? this way you won't feel the need or scared to accidentally expose some personal information here.

[vagrant merlin]

Yep, about 2 weeks ago

[astral swift]

i bought a piece of furniture and when i claimed it from my mail it never went into my inventory and it shows as sold out in the store. what can i do

it shows up as unlocked in my furniture collection but no where in my inventory

[lean bobcat]

my heartopia on pc keeps on bugging like it loads but then gets stuck on 89.90% ???

[stone owl]

Hey does anyone know if the double recharging is still happening?? Everytime I purchase I get a double charge and each time I bring it up to the support team they always say that it’s a successful purchase and they will not refund me. :// I really want this furniture set and it’s itching me I can’t get it without fearing I’m paying double for one recharge

[proud goblet]

Hi so my son just spent hours building and his old place and new place have merged anyway he can fix this without re building?

[uncut knoll]

Is it just me, or are the gacha rates bad?

[dry warren]

Does overlapping really works? I tried lapping it would reset after I was done. And then after it was a success everything will go back as before like,
when you exit the editor everything goes back to normal. I need helppp

[plucky dew]

guys anyone know how to fix this i cant login

[sacred sparrow]

Text are not showing up

[blazing night]

Did yall get a lot of duplicated items . I think they hate me giving me the same items 30 times in a roll 😐 .

[shrewd lance]

Why does this keep popping up for me? It's quite annoying

[soft sable]

ive been trying to purchase pink diamonds but the game litterly wont let me help please

[ornate radish]

i just pay for normal season pass and didn't receive it. money deducted from my bank but i didn't get ingame.

[mental hatch]

Well, this keeps happening. I sell stuff to Albert Jr and it appears again in my inventory...

[neat sky]

This might be a weird question but I need help. How do I find googly eyes that I have been seeing on fridges in the game?

[drowsy creek]

you have to buy the googly eye fridge. I got one from the blonde guy that stands over by Bob's shop.

[neat sky]

Maybe check your warehouse

[neat sky]

I can only chat to him. I don't have another option given to me.

[nocturne relic]

They are bad. So many dupes.

[drowsy creek]

oh, that's how I got mine. sorry I couldn't help. I hope someone can help you out tho

[neat sky]

Thank you for still trying to help me. I appreciate it.

[drowsy creek]

yeppers peppers :)

[neat sky]

Does he have to be standing in front of the furniture store?

[drowsy creek]

honstly I'm not sure. everytime I see him he's pacing inbetween the future store and the clothing store

[neat sky]

Okay. Thank you. I see him but not anywhere near those two stores.

[drowsy creek]

I hope you're able to get the fridge soon

[neat sky]

Thank you. I hope so too.

[mental hatch]

It used to be a limited collection. He sold the same kind of furniture in three different colors and the googly eye fridges were part of the set

[neat sky]

Well I guess it is too late now seeing as it was a limited collection.

[mental hatch]

I hope these thing come back for those who want these items

[eager canopy]

anyone else unable to claim wishing stars from a completed special furniture set. the red dot is driving me up the wall 😕

[neat sky]

I hope so too. Thank you for telling me.

[stable tulip]

Hi! I have only bought 3 frost things via players but im getting this message, i waited a day and still no change, is there a limit or something else we need to do?

Is there also an offical place i can contact support?

[proud ingot]

yu_needs_coffee has been warned

Reason: Duplicated text

[mental hatch]

Sorry everyone, cat input...

[muted coral]

How do I get my pets to stop walking in front of the stove?? It blocks my cooking and the game won’t allow me to push the button(path blocked) and then I fail at cooking

[tame kraken]

1st week , you can purchase/daigou 3x to a friend, and the following weeks would be 1x

[shrewd lance]

Always coming
im tired of reloging

[pine sorrel]

My cat is bugg, we are going to take a walk, n then like this

[glacial frost]

Hello, I'm having log in issue. I've tried to open but I'm stuck in the loading screen. I've been waiting to log in for 3 days maybe 4 days now yet couldn't log in

[lean bobcat]

why is my heartopia always stuck in the loading screen on pc 😭 i have to open it at least 5 times for it to load???

[glacial frost]

Mine is almost 4 days now🤧

[minor monolith]

Does it says "login timed out"? If so, try to change your connection or using vpn. As for me, the vpn works fine ^^

[night agate]

I can't progress...

[torpid lichen]

Help why does it keep saying login timed out

[late prawn]

Hii im new to heartopia and im trying to do the cooking hobby,, but whenever i tried to do the mixed jam the recipe isnt there + its not in the mail and my inventory ( when i unlocked it at the time my inventory was full) i tried logging in and out of the game but it doesnt work it still not there 😿😿😿

[glacial frost]

no, I don't see "log in time out" . it was stuck in loading screen but I'll try the VPN ^^

[safe jungle]

Hi. In gifting mode, what are the 4.99, 10.99, and 5.99 usd ones?

[zealous crag]

Same for me. I just tried to log in and it’s on the “Heartopia” logo screen

[coarse elm]

4.99 and 10.99 are the gilded acorn pack and premium gilded acorn pack. Which gives reward and levels for the current winter event.

I think the 5.99 is for people that have the 4.99 version to upgrade to the 10.99 version

[safe jungle]

Got it, thanks!

[torpid lichen]

Already tried basic troubleshooting. Uninstall/install, still the same 😭

[warm token]

hello good evening. I encountered this problem again where the ping or P:0

[glacial frost]

@minor monolith oh my gosh, thanks for your advice. I finally open my acc🥳

[obsidian yew]

Have you tried cooking on a regular stove? Mixed Jam doesn't work on the penguin stove.

[glacial frost]

try VPN like @minor monolith recommend me

[distant mango]

Hello? I need help. I am trying to save my build and it keeps on saying unsynchronized data 😭

[zinc crag]

Hey I'm haveing a problem and don't know if its on my part theres black bars above Andbelow where there wasn't previously I can send a picture but idk if it's resolution of if it's been there and I didn't notice but I swear it wasn't there before

[molten bane]

Is it just me or do I keep seeing these symbols ? I checked on Reddit and apparently it’s bc they’re not my friends but do I rlly have to add everyone as a friend just to see their chat?

[fresh marten]

yeah you can only see their chats through being their friend

[molten bane]

Boooo what

This is a public server so why

[fresh marten]

you also might be able to talk to them with the cafe umbrella i havent used one yet though

[molten bane]

Ah I see thanks

[low sand]

The frostspore fishing event is super laggy and doesn't automatically catch the fish when a shoal is triggered :(( I'm not sure if it's a bug or an issue on my end

[fresh marten]

I think the shoals are a group of fish that have spawned in a area of the water

[low sand]

Isn't it supposed to automatically catch fishes, like in the regular sea fishing events?

[fresh marten]

it doesnt auto catch for me, im usually using the mermaid perfume to auto catch

[drifting raven]

So i just unlocked the lab, but everything that atara was supposed to tell me was bugged and just kept saying LOC:(numbers)

I think i can figure it out still but just wanted to let people know

[daring anchor]

Does anybody else have this issue with the text? Last two days I only receive LOC messages with numbers from NPCs

[rocky tangle]

My mobile data doesn't work anymore.

It was working fine before the 50mb update

[amber berry]

Hello! I bought several stoves, they charged me and they showed up as sold in the store. I tried to put the new purchase in the kitchen, but I couldn't find it in my home inventory. Then I checked my personal inventory, and it wasn't there either.
I don't even know what to do now. Please help me(

[fresh marten]

look at your blueprints when i bought mine i had to craft it

[amber berry]

Oh right... Thank you, sorry!!!

[fresh marten]

😄 no worries i swore it came crafted once i bought it myself lol

[forest thistle]

Hi, I would like to report regarding to my account : 839308396263129089 this id, i having a problem logging in to my account bounded in Facebook, last night my account suddenly went blackout, and my friends telling me my character is still standing Onsen near old sea, and I tried uninstall and re-installing it both in pc and mobile but still I can't get through the game, pls do help solving this problem thank you

[misty spoke]

Hi, habe seit gestern extreme PING Sprünge von Normal bis plötzlich 2000 bis 6000 wo gar nichts geht. Beim kochen verbrennt alles und das Spiel macht so keinen Spass!

[still pewter]

I can't seem to login on Taptap. I play on SEA Server. I have decent Wi-Fi connection as well. But I can't login. Always stucked on Matching Town.

[past trail]

Hello so I seem to be having a problem with gifting the pass to my girlfriend we are level 3 friends and for some reason the gift option isn’t available any help is greatly appreciated

[scarlet isle]

Ive been stuck on this since yesterday. Ive tried logging out and back in but it doesnt work.

[still pewter]

Me too. Having the same problem since earlier which is 3 hours ago

[scarlet isle]

i couldnt claim my daily login because of this 😭

[still pewter]

But otheres can login. I don't know if it's about server or internet connection. I did restart my laptop and phone, but still the same. I tried repairing the file as well. Still the same result.

[scarlet isle]

Yess me too snd theres no notice about any maintenance either

on which server do you play?

[still pewter]

A friend told me there was an update, but when I checked. There's nothing to patch for me. I play on SEA Server.

I also play on Mobile and PC (Taptap) Both having the same problem

[daring spoke]

is the panda troff glitched for sum people?

[scarlet isle]

hmmm i play on global

[scarlet isle]

then it must be something about our accounts

[still pewter]

it seems so. Though, lemme hop on a different server. Might work. We'll see.

[marble niche]

Same problem with my friends. What they did is use vpn because apparently some countries don't allow gift mode.

[wary otter]

The log in timed issue is a problem with heartopia's servers. I believe a temporary way to get around it is using a VPN or try a different internet connection if you can.

[still pewter]

aww

Alrighty. Hope it works.

[scarlet isle]

ohh noo but is this problem going to be permanent?

[still pewter]

I hope it's not a permanent issue

[glass zodiac]

Heyy if anyone here is from Russia, do they also have this issue of not being able to play the game without a vpn? Every time i try to connect without it, it tells me unable to enter town so I'm really confused. I have this vpn that I managed to find and discord works (discord is blocked in russia) but the game still doesn't work

[tacit rain]

My interaction buttons aren’t working, any ideas?

[bitter mason]

Hello, good evening. I need help. I accidentally leveled up my DG level while at the concert grounds but didn't get the corresponding rewards. Now I can't even level it up since I got reverted to my older level. What should I do??? 😭

[formal shoal]

Cat doesn’t eat from the automatic feeder, does it work for you guys?

[rapid ibex]

guys? i have a problem so i bought 680 hearts to heartopia but it didnt showed up on my game help...

[craggy obsidian]

Hello HearTopia charges me twice and support is being less than helpful, can anyone here literally please help me with this issue.

[ocean lintel]

how do i fix this ?

[feral hound]

Neither works for me for my dogs or cats.

[errant warren]

anyone keep having connection issues? o-o

its not my internet ;; cus i run other games fine

[feral hound]

Actually just realized some of them have preferences and won't always eat from it. Go to the pets bio page

[gray oasis]

So the new week came on Saturday & I bought one skirt from someone and now I can’t view what’s available from others? Last week I was able to get 3 items. Is this glitching?🤔😂

[still pewter]

UPDATE TO LOGIN ISSUE:

I finally get in the game while using VPN.

[warm token]

Hi i am having a problem with gossip quest. The chef is on the winter area or event and I unlocked the gossip quest he needs mandarin and some fruits. I collected it when I went to the chef it didn't show.

the mushroom picking gossip quest also didn't show at the memo

[shrewd bear]

Is playing to heartopia on mac via crossover allowed?

[visual oracle]

i have the same issue too it’s really annoying

[past trail]

Ohhh thank you for this

[warm summit]

Golden Acorn Showcase, which affected the appearance probability of some showcase items and may have resulted in a poor experience for some developers. 【
Bug Fix Time】
February 2nd (Monday) 11:00 AM
【Compensation Plan】

1. Targeted Compensation:
   Before the bug is fixed at 10:59 AM on February 2nd, all limited-time or permanent showcase passes used in the three "Forest Bell Spell" showcases (Forest Bell Spell: Firefly, Forest Bell Spell: Pastoral, and Forest Bell Spell: Treehouse) will be refunded at a rate of 50% in the form of permanent showcase passes. The refund will be sent to developers' in-game mailboxes before 00:00 on February 7th (Saturday). Please check your mailbox.
   Example: Before the bug was fixed, a total of 1800 passes (including limited-time event passes) were used in the aforementioned event. 900 permanent passes will be returned.
   Server-wide Compensation:
   To thank our developers for their timely feedback and for helping us discover and locate the problem, we will distribute 60 event passes to all players (developers who successfully created a character before 6:00 AM on February 14th will receive this gift; please check your mailbox to claim it and note the expiration date).

[proud ingot]

kyo7132 has been warned

Reason: Duplicated text

[leaden hamlet]

How do I fix "Login Timed Out" in PC Heartopia?

[final dragon]

I am stuck under stairs🫠 I have restarted my phone I’ve changed towns etc it keeps loading me back there. How do I get out?

[safe zenith]

Hii! You need to click on each fruit to select it. For example, in the first screenshot, you have the apples selected (the one with 0/5 showing).

After giving 5 apples, click the orange with the (0/5) option and it will show you oranges to select

[cobalt gust]

how can i fixed this ?

im already twice to klik repair , but still same

[sterile blade]

hewoo~ why whenever i try to purchase the full membership it doesnt go thru? :<

[rigid pecan]

This is is the second day where I’m unable to interact or feed my cat 🙁

[raw drift]

hello! based on my friends' cats and my cat as well, it keeps going up to the roofs or inside my floors. im not able to feed it or pet it either :( i used to do the method where u js click the construction button and continue but now it isn't working anymore..

[jagged tiger]

I kinda want to know this aswell. I pulled over 200 and still missing 8 items.

[vale widget]

can i play heartopia pc on cloud? what platform should i use? after the update, i gain massive fps drop.

[deft quiver]

Not gaming before heartopia did make it less but it still does happen, it'd be nice if this glitch can be helped <3

[deep knot]

It looks like its true ngl

[warm summit]

fr fr

[warm summit]

what a bummer ...

[stray spruce]

@warm summitdeleting that, that is CN we aren't cn

[stray spruce]

no it isn't

stop spreading misinformation, this why we discourage players from sharing things from CN. we do not run or go by what they went outside of storyline and gachas. there will be plenty of gachas too that won't be released here that where there.

don't compare us to CN, please and thank you

[slim orbit]

Hi! Some of my furnitures went missing. How do I get them back?

[wide raptor]

Why does atara do this every day 😭

[vivid cloak]

Ping issues now already on a sunday at 4 pm?? It is just getting worse.

[sudden cypress]

i cant cook properly!

[wispy hornet]

I think my game is broken bc i never get anything pink ever. I get every other color. Is there some type of way to get more pink? Delete the game or something?

[vale atlas]

I’m able to login, but as far as collecting my rewards and pulling out my vehicle etc. I’m able to

[grim dock]

I’m having the same issue as well.

[vivid cloak]

Yeah its getting ridiculous so far I at least could play over the day but since 2 weeks I was able on 2 evenings to play without a ping but now already in the afternoon? and more and more ppl seem to get that issue.. especially global players.

no planters. on grass

[tropic hollow]

There’s no meteor shower currently and I found a shard sitting between forest and flower field. Is this a bug? It allowed me to collect it

[pliant dove]

you can collect the shards, you just wont be able to sell them to doris till the next meteor shower when she appears

[tropic hollow]

Thank you. I was under the assumption they only appeared during specific weather events

[fast flume]

Hello everyone I need some help, how do I unlock the landscapes and rooms ? Ive got a big cottage and want to put furniture in there instead of doing it one by one. Any help? Thank you 😊 🙏 💓

[serene topaz]

helpp!! it doesn’t let me pet any cat or dog & i need to pet them for my task today 😭😭

[vivid cloak]

you need to relog the game. you tried to pet them when they were glitching somewhere

or probably just going back to login and back into a town is enough

[serene topaz]

i tried that already & it’s still having that issue . i even tried to pet my friends cat & the same thing happened

[vivid cloak]

Have you tried to go on login screen on the right side to use repair and restart the game?

I was reading tho somewhere earlier that someone cant reach their pets since 2 days either. I wonder if thats a new bug again.

[serene topaz]

yes! i’ll keep trying though & hopefully it gets fixed throughout the day

[serene topaz]

i saw that too. there’s been so many bugs lately

[vivid cloak]

Yes seems like it.

[fresh cedar]

mmmmm yes ?

[brave echo]

When will this be for us?

[viscid storm]

Is there any more permanent fix to all the cat bugs? I know I can just reset every time but that gets annoying and only works til the cats are bugged again 5 minutes later.

[mighty bear]

Hacker spotted

[desert beacon]

Hi! Uhhh, I've done the frostspore fish event 5(?) times now and i still havent gotten my reward for participating in the event.

[plucky cliff]

How many cats can you have at once? I leveled up my hobby but it’s still saying I need to board some pets first.

[tepid kestrel]

guys, the rates are terrible. I am over $300 deep and still did not get the pool yet

[spice orchid]

Same - I've hosted, joined others hosting, etc and it hasn't worked

[worldly juniper]

I have a problem. Idk where to post, sorry if I am wrong. Lately when I cook. Sometimes I get no signal to press or even act. It simply stops and my dish is burned. Is it a bug? Can someone tell me how to fix this? Im losing money.

[dry nova]

@here Hi. Need help with my account. I am trying to access it on a different device but when I logged in, it starts over again. I used the same email on the old device. Also noticed that the ID was different from the one I have before.

[terse dragon]

Hi can we change the flooring to our own paintings?

Or even the walls?

[gentle gulch]

Not sure where to post this but I just purchased a large french-door fridge from the shop and I cant find it anywhere in my inventory/storage, any help with a solution would be great!

[sinful sphinx]

I don't think anyone can help, but I wanna know what our mayor has said to me about unlocking the LAB :/

[potent osprey]

Hello, I just read on X about the new banners being bugged on the cn servers, do we know if this bug carried over? So far ive only seen people be super unlucky on them

[undone jolt]

〢 There is no official announcement from the game itself saying there is a problem with the banner
• However, there are many reports from players about it
• For further confirmation, you can contact the in-game support team

[undone jolt]

can u screen it ?

[marble niche]

Try to check your mail

[flint gazelle]

I lost all my account progress when I logged out. I was told to report the problem to customer service, but it didn't work :'c

[earnest owl]

I am level 16 in the DG, I have the option to paint and buy the canvas, I have the option to sew in the crafting table, I never got the quest that's supposed to trigger with it? So I'm very confused

[plain mortar]

Need the cats to be fixed

[undone jolt]

dw all you need to do is enter build mode for few sec and exit

[undone jolt]

〢 If the ID is different from your original account ID, that means you logged in with the wrong email
• When you’re redirected to Google, make sure you are taken to the page that has the correct email you want to use
• If you have multiple Google profiles open, it may log you into a different email
• So try to keep only one Google profile open during the login process

[undone jolt]

what did they tell you ?

[plain mortar]

But we shouldn't have to do that!

[undone jolt]

〢 I know this is only a temporary solution given to players until the issue is fixed from their side
• If you would like to report the problem:

[flint gazelle]

Nothing 💔

[dry nova]

I did log in using the right email. Even tried resetting cache to be able to logged in on a different email but still both email doesn't have the old progress i have on my prev device

[flint gazelle]

I have the same problem, I didn't use the wrong email address

[dark bough]

Is there a way to turn off the musicc?? If not they should definitely make one, it quite annoying to hear hours on end

[undone jolt]

〢 If you submitted a ticket and explained your problem, here’s what you need to know:

• You won’t receive a notification when they reply
• You need to check the same place where you submitted the ticket
• You will find the chat icon at the bottom right — check it regularly

• There is currently heavy pressure on the support team due to the large number of reports after the latest update and the many issues that appeared

[undone jolt]

If u login with same email on the first device did it work ?

[dry nova]

I'm still logged in on the prev device. Kinda afraid to lose my progress if i logout and log back in.

[undone jolt]

there is go to settigns - graphics - u will find it there

[dark bough]

They should really make a separate audio tab 😭😭

[undone jolt]

〢 Alright, you can contact the in-game support team and explain your problem, and it should be resolved.

[undone jolt]

same thing you can contact the in-game support team and explain your problem, and it should be resolved.

[vast thistle]

Well, I can safely say pets are the most broken thing I've seen in this game. Today I had mine teleport into my planters and get stuck. Even after moving the planters aside and telling them to follow me, they were still stuck. I literally had to reboot the game to get them free.

And then there's the fact my dog keeps losing, like, 45% of his hunger every hour or so. The cat's hunger doesn't go down nearly as fast, so I don't know if it's supposed to be like that, but it does bug me quite a bit.

[undone jolt]

Yes, there is currently an issue on their side, and we are providing temporary solutions for players until it gets fixed by them.

〢 If your cat or dog gets stuck, here’s what you can do:

if u cant interact with them

enter build mode for few sec and exit

[stray cove]

Hello! I am having an issue as of recently where since i unlocked presets for outfits, the window keeps popping up randomly and constantly. I have tried unplugging all my devices from the computer, restarting my computer, uninstalling & reinstalling the game, and repairing my game as well. Can anyone give any meaningful advice? This is super frustrating. : (

[scenic haven]

Question: Will the Northguard sets get reruns in the future? I'd love to get some of them but would hate if I couldn't eventually complete the set...

[keen tinsel]

Everytime i try to add a picture it's says this what should i do?

[undone jolt]

No need to worry This is not a problem at all. It’s just a new shortcut that was added.

〢 It works by pressing on your skin for a long time
• If you press on your skin for a long time, the menu will open
• Just avoid doing this to prevent it from appearing

[stray cove]

ohh okay thank you!! is there potentially a way to disable that? thank you so much for the info

[scenic haven]

What about on PC because this happens to me too

[vast thistle]

Alright, thanks. Now I just have to figure out why my dog gets hungry so fast; Much faster than my cat does. Like, why does his hunger drop by, like, 40-45% every hour, but my cat's doesn't? Her's usually goes down by, like, 15% every hour.

Again, it almost feels like there's some hidden system for how fast each pet's hunger depletes that the game doesn't tell you about.

[undone jolt]

There is no official news about their return, but it might happen eventually.

[undone jolt]

ye im talking abt pc if u hold click ur skin it will apear try it

[scenic haven]

I'm using keyboard, and it would always pop up while I'm harvesting my crops, pressing only F to do so

[undone jolt]

yes It also depends on the traits they have, as this plays a role too.

[undone jolt]

u dont use mouse ?

[scenic haven]

Also I did try pressing on my character/skin, nothing happens

[undone jolt]

right click

[scenic haven]

Only to look around/move the camera

[undone jolt]

ye thats how it works to look around u need to right click to move camera when u right click ur skin for a moment thats what happend

[scenic haven]

No, I use left click to move the camera

So it doesn't explain how the screen pops up when it only works with right click (which I tried and yes it's only for right click)

[scenic haven]

Perhaps a keyboard shortcut?

[undone jolt]

nope after i check its for both

[vast thistle]

Dang, guess I rolled snake eyes with my dog's traits. Major bummer.

[scenic haven]

I see, ngl kinda dislike that feature tho, so is there a way to disable it like the other person also asked?

[undone jolt]

Up until now, there are no settings related to the camera or shortcut adjustment. The first thing anyone would want is for the camera to move automatically rather than by pressing the mouse.

〢 However, you can suggest your idea in the next room.
https://discord.com/channels/1128257488375005215/1420358367700062238

[scenic haven]

Question regarding pets as well, is it possible that it's bugged? My dog has the traits "lone wolf" and "quiet", but it follows me around and barks all the time, it also destroys my furnitures despite not having the "naughty" or "clingy" trait.

Or is it possible that my cat destroyed the furnitures (since it has the "clingy" trait) but the notification showed my dog's name instead?

[terse linden]

did u find a fix? im currently having the same issue

[lean iris]

Queation to pets too, how is my cat Literally inside my house as in inside my floor and she just stayes there and walks around

[terse linden]

like the crops WONT dry out

at all

[warm agate]

Hey guys! So my boyfriend and I are very new to heartopia but he’s having this issue where he can’t do anymore quests or whatever? And he doesn’t have like birdwatching and insect collecting unlocked. Same with the winter stuff

[undone jolt]

Currently, the cat and dog system has not been looked into in depth yet, due to bigger issues like player collisions, which are being addressed by them. They are under huge pressure because of the multiple problems that appeared after the latest update.

〢 Let’s not forget, this is a new game, so it’s natural for such issues to exist.

[scenic haven]

Winter stuff unlocks after level 7, more hobbies unlock as you level up as well, you get 5 daily resident requests per day and will have to wait till reset for more

[warm agate]

So basically he can’t do anything to get coins or whatever until tomorrow?

[undone jolt]

he can farm

[terse linden]

its bugged

tell him to restart it

[scenic haven]

You can focus on unlocked hobbies (fishing, gardening) and sell the fishes/crops for coins

[terse linden]

the memo screen shouldnt be on the daily one

[terse linden]

main story*

[knotty crag]

I can't make a penguin stove, I can't get the event recipe, what should I do? 😭😭

[scenic haven]

What level is he currently if I don't mind asking?

[warm agate]

He is currently level 6

[undone jolt]

check ur mail or ur warehose

[whole badger]

Hello, I have little problem in game, I´m playing on PC wia stream and my avatar won´t stop walking (I´m not holding any key). What I need to do, to stop my avatar walking

[knotty crag]

not in the warehouse or mail 😭

[scenic haven]

You should already be able to unlock other hobbies, talk to Bailey for birdwatching, Naniwa for insect catching, and Massimo for cooking

[undone jolt]

did u do the quest ?

[knotty crag]

I've checked the mail, bag, warehouse

[warm agate]

He has Cooking,Fishing,and Gardening unlocked

[undone jolt]

Please make sure your device is not connected to any controller, Bluetooth devices, or gamepads, as the game does not support this yet and it affects control.

[knotty crag]

I can’t find the quest

[amber mantle]

Why cant i log out by pressing escape like in every other game?
opining the phone then going to settings to log out is so unintuitiv.

[undone jolt]

can u screen your quests

[whole badger]

thx