Can't access acount.

[wispy pilot]

Hello, I migrated my account from gmail to another provider, (I used to sign in with gmail).
I tried to reset the password and got the following message by email
'Hi there,

We tried to reset your account's password, however our records show you've created your account with google Single Sign On. Please try the Log in with google option on the Console Login page.
'
I have deployed projects dependent on api keys on this account.

Please help me recover access

[chilly falcon]

Hi @wispy pilot. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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You’re running into a known limitation with Google SSO accounts: password reset won’t work because the account was originally created with Google Single Sign-On, and now you no longer have that Google login.

From the official guidance in similar cases, the path to recover access is to contact Deepgram directly from the email address that was originally used with the account so they can manually assist. [Lost access SSO]

Here’s what to do:

1. Email Deepgram from your original Google address (if still possible)

   • Send an email to [email protected] or [email protected].
   • Use the same email that was used to sign up with Google SSO. [Lost access SSO; Login help]
   • Include:
     • The email address of the affected account.
     • That you created the account with Google SSO and can no longer log in.
     • That you have active projects and API keys tied to this account and need access restored.

2. If you truly cannot use the old Google email anymore
   The knowledge sources don’t describe an automated way to switch SSO providers or migrate an SSO account to a new email. In a similar SSO-change case, Deepgram support invited the user’s new account into the existing project so they could regain access that way. [Need to change SSO]

   • In your email, clearly explain that:
     • The original Google account is no longer accessible.
     • You need either:
       • A way to verify ownership and regain access, or
       • An invite from the old project to a new Deepgram account (with your new email).

3. If you’re not receiving any password-reset or verification emails
   That’s also handled by Support; they can locate your account and help you regain access once you email them with your details. [Login help]

Because this involves account identity and security, only Deepgram Support/DevRel can actually restore or transfer access; there’s no API or self-service flow in the docs for converting a Google SSO account to a password-based login or to a new email.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: