#Cannot get Deepgram response on UAT server, local is okay

1 messages · Page 1 of 1 (latest)

tribal notch
#

Hey team! 👋
We’re having an issue with live transcription using the Deepgram SDK. We can successfully connect and send audio data, but we’re not receiving any Transcript events back.

This is happening on our UAT website: https://app-uat.aicollabx.com/

Here’s a rough summary of our implementation:

const deepgram = createClient(apiKey);

const connection = deepgram.listen.live({
  model: 'nova-2',
  interim_results: false,
  smart_format: true,
  filler_words: true,
  diarize: true,
});

connection.on(LiveTranscriptionEvents.Transcript, (data) => {
  console.log('TRANSCRIPT:', data);
});

Open event fires successfully ✅

Audio data is sent using connection.send(blob) ✅

No errors received ❌

Transcript event never fires ❌

We are dynamically generating API keys per user session with usage:write scope and a 2-hour TTL. Example tag on keys: next.js, userId.

Are you possibly blocking traffic from our domain, or is there anything wrong with this setup? Any advice would be appreciated!

Thanks! 🙏

vocal cipherBOT
#

Thanks for asking your question. Please be sure to reply with as much detail as possible so the community can assist you efficiently.
-# If you haven't done so, ensure your Discord and Github profiles are linked to Deepgram so you can earn points to redeem on cool stuff just by being active!

#

It looks like we're missing some important information to help debug your issue. Would you mind providing us with the following details in a reply?

  • The programming language you are working in (e.g. JavaScript, Python).
  • The deepgram product you are using (e.g Speech to Text, Agent API)
  • A request ID that triggered your error or issue.
tribal notch
#

We are using Nextjs, here is the requestID: d8ce191f-57a4-48cf-a11f-20cb0b88aeb9

dawn timberBOT