connect ETIMEDOUT 38.104.135.210:443 | Deepgram | Page 1

vital panther Mar 5, 2025, 5:52 PM

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We are facing "connect ETIMEDOUT 38.104.135.210:443" frequently for last 2 days.
Deepgram logs show connection is in Pending state.
This is happening intermittently.
Project Id - d8c79243-1952-4736-ac6f-f6b6b4b49ad7

topaz lightBOT Mar 5, 2025, 5:52 PM

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Thanks for asking your question. Please be sure to reply with as much detail as possible so the community can assist you efficiently.
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It looks like we're missing some important information to help debug your issue. Would you mind providing us with the following details in a reply?

The programming language you are working in (e.g. JavaScript, Python).
The deepgram product you are using (e.g Speech to Text, Agent API)

vital panther Mar 5, 2025, 5:53 PM

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programming language - NodeJS
deepgram product - Speech to Text

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@thorny reef Started this thread

thorny reef Mar 5, 2025, 6:03 PM

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Do you have some request IDs where this happened?

vital panther Mar 5, 2025, 6:07 PM

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ab189c14-1fd4-4e86-a823-a6ba148ab74e
@thorny reef

thorny reef Mar 5, 2025, 6:16 PM

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thanks. raising with our team now

vital panther Mar 5, 2025, 6:20 PM

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Thanks

thorny reef Mar 5, 2025, 6:47 PM

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@vital panther can you let me know what AZs you're connecting from?

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Can you let me know what AZs you're connecting from? We are investigating an issue that has also been reported by others, but we're only just starting to connect the dots

vital panther Mar 5, 2025, 6:49 PM

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Our servers are in aws us-east-1 @thorny reef

thorny reef Mar 5, 2025, 7:08 PM

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My day ends here but I will update you tomorrow

thorny reef Mar 6, 2025, 1:38 PM

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@vital panther I have posted in the original thread but to let you know here to, we believe this is just a US-east issue. my colleague has reached out to our ISP, and in the meantime made some changes we hope will improve the situation in the short term

vital panther Mar 6, 2025, 2:33 PM

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Thanks. Will monitor on our side and report here.

vital panther Mar 10, 2025, 8:54 AM

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@thorny reef Alongside this we have observed 1 more issue. The first transcript is always delayed by 2-3 seconds in case of streaming and it also started happening around the same time.

vital panther Mar 11, 2025, 5:12 AM

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@thorny reef Can you check this?

vital panther Mar 17, 2025, 4:36 AM

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any updates here? @thorny reef

marsh pendantBOT Mar 17, 2025, 7:28 AM

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have you noticed any more timeouts?

vital panther Mar 18, 2025, 6:55 AM

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Not timeouts but first transcript is always delayed by 5 seconds in case of streaming @thorny reef

marsh pendantBOT Mar 18, 2025, 9:48 AM

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5 seconds seems longer than we’d expect. There can be a small delay after connection, as we require a certain amount of audio context to accurately transcribe the most recent words (as well as selecting the right models, etc)

Can you provide some logging and a reproduction?

topaz lightBOT Mar 26, 2025, 6:00 AM

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Hey there @vital panther~! Did you forget about this thread? Let us know if you still need help!

vital panther Mar 26, 2025, 12:22 PM

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It is mostly happening with all requests with initial delay

thorny reef Mar 27, 2025, 7:02 PM

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@vital panther can you raise each issue in a new thread, I missed this because it had already been marked as answered once we addressed the timeouts

when did the latency increase start? 10/03/2025?

#connect ETIMEDOUT 38.104.135.210:443