#Unable to login using Google Signin

1 messages · Page 1 of 1 (latest)

regal mica
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Hi,
I am trying to login to Deepgram using my Google Account through Google Sign in

  1. Yes, I have an account.
  2. Yes I tried signing up again but it didn't work
  3. I also tried forgot password option but the email said the account was created using Google Signin

I am unable to post to #1115960287183511643 (unauthorized for some reason)

I have also created a customer support case. Please help

livid quarryBOT
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Hi @regal mica. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

wild oxideBOT
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Hey there! This channel allows you to ask Kapa.ai for assistance. But it looks like you haven't connected your Discord profile to your Deepgram account yet. You can do so at https://community.deepgram.com - by doing so, you'll be able to ask questions in #1115960287183511643 if you need human assistance!

Deepgram Community

Deepgram’s community offers tons of resources to support you on your voice AI journey

livid quarryBOT
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Based on the information provided in the knowledge sources, I can offer some guidance on your issue with logging in to Deepgram using Google Sign-in. It seems you're experiencing a common problem that others have faced as well.

Here are some steps you can take:

  1. Email Deepgram Support: The most direct way to get help is to email Deepgram's support team. You can reach out to them at [email protected]. When you email them, be sure to:
    • Use the email address you used to register with Deepgram
    • Mention that you're having trouble logging in with Google SSO
    • Reference this issue if possible

This approach is recommended in the Lost access - account created with Google SSO discussion.

  1. If you haven't already, try the "Log in with Google" option on the Console Login page, as suggested in the email you received when attempting to reset your password.

  2. If you're still unable to access your account, Deepgram's support team should be able to assist you in regaining access or potentially creating a new account with a different authentication method.

It's worth noting that Deepgram is aware of the challenges users face with SSO providers. In some cases, they may not be able to transfer between SSO providers, but they can help you set up a new account and transfer your project access.

If you need further assistance or have additional questions, you can also try reaching out through the Deepgram Discord or visit help.deepgram.com to create a support ticket, as mentioned in the Need some help? discussion.

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Remember, Deepgram's support team is best equipped to handle account access issues, so emailing them directly is likely your best course of action.

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: