#Billing inquiry

1 messages · Page 1 of 1 (latest)

round quiver
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Do we get charged by number of requests or by audio transcribed?
If so What is the cost per request?

glacial ruinBOT
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Hi @round quiver. I'm kapa.ai, your friendly support bot. I will try to answer your question by searching through the knowledge base. :wave:

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Deepgram charges based on the duration of the audio transcribed, not the number of requests. The cost is calculated per second of audio. For instance, if you transcribe 61 seconds of audio, you will be billed for 61 seconds of usage, not 2 minutes (120 seconds) [source (https://deepgram.com/pricing)].

The cost per minute varies depending on the model and tier you're using. For example, if you're using the base tier of the general model, the cost is $0.0125/minute. If you switch to the nova tier, the pricing is $0.0044/minute [source (https://github.com/orgs/deepgram/discussions/249)].

For multichannel audio, each channel is transcribed and billed separately. The total cost when using multichannel is the single-channel cost multiplied by the number of channels [source (https://deepgram.com/pricing), source (https://github.com/orgs/deepgram/discussions/932)].

Also, you will be charged for transcribing silent audio and noise as Deepgram doesn't know the audio doesn't contain silence or noise until after the transcription process is invoked [source (https://github.com/orgs/deepgram/discussions/293)].

Don't forget to check out Deepgram's Pricing page (https://api.kapa.ai/query/v1/go/97a190b4-3626-4c8d-b905-71c37c940efe?question_answer_id=c9694f9b-7445-41ce-ab02-66e6a80abf36&thread_id=61ac7cb6-1298-44f3-aafd-4311db9c79f3&source=CTA) for more detailed information. When you sign up, you get $200 in credit absolutely free!

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon:

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@round quiver Kapa.ai is still learning and improving, please let me know how I did by reacting below.

round quiver
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@glacial ruin Who do I contact about billing issue? I added $20 of credit and used up $10 with only 2 hours of audio transcription

round quiver
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@glacial ruin Who do I contact about billing issue? I added $20 of credit and used up $10 with only 2 hours of audio transcription

glacial ruinBOT
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Let me check the knowledge base for you again. One moment! :books:

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If you have a billing issue, you can get in touch with Deepgram through several channels:

  1. You can send an email to Deepgram at [email protected] or contact them at their physical address:

    Deepgram, Inc.
    548 Market St
    Suite 25104
    San Francisco, CA 94104-5401
    [source (https://deepgram.com/privacy#14-contact-us)]

  2. If you have a Premium or VIP Support Plan with Deepgram, you can find details and links to contact them for support on your Console dashboard (https://console.deepgram.com) [source (https://developers.deepgram.com/docs/support)].

  3. You can also join the Deepgram Developer Community to connect, discuss challenges, and learn about using Deepgram. The community includes a Deepgram Discord (https://dpgr.am/discord) and a Deepgram Discussions Forum (https://github.com/orgs/deepgram/discussions) [source (https://developers.deepgram.com/docs/support)].

  4. If you would like to transfer your credit balance to another project, you can contact Support (https://developers.deepgram.com/support/) [source (https://developers.deepgram.com/docs/managing-projects#manage-billing)].

Remember to provide as much detail as possible when you contact them, such as the request_id if you have a question about your requests or transcription responses, the features you used, the full api.deepgram.com URL you sent your request to, including parameters, and any code snippets you can share [source (https://github.com/orgs/deepgram/discussions/452)].

Note: you can ask me a follow up question by @ mentioning me again :speech_balloon: