#KeepAlive error.

1 messages · Page 1 of 1 (latest)

fluid echo
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Over the last couple of days, we noticed that the KeepAlive message isn't working. We are sending this message every 5 seconds, but it gives us the error, 'Deepgram did not receive audio data or a text message within the timeout window.' There were days when it worked correctly, and we haven't changed anything on our side.

oblique flareBOT
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Thanks for asking your question. Please be sure to reply with as much detail as possible so we can assist you efficiently. Such as:

  • Provide the request_id if you've a question about a transcription response.
  • The options you used or the api.deepgram.com URL you sent your request to, including parameters.
  • Any code snippets you can include.
  • Any audio you can include, or if you can't share it here please email it to us at [email protected] and provide a link to this thread.
fluid echo
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Update: problem on our side)