#Pre-recorded latencies - dedicated capacity?

1 messages · Page 1 of 1 (latest)

covert depot
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Hi all!
We are currently mainly using Assembly's streaming api for speech-to-text but as Deepgram's pre-recorded transcription is so fast we consider switching to that. We seem to get better transcriptions if we submit the entire file rather than streaming it.

The usual latencies for pre-recorded is great and would be fine for our use case. However, sometimes (roughly 1 in 10 requests), the call takes >15s. This is not tolerable for this use case.

I wonder if you have an option to get dedicated capacity or priority handling for pre-recorded transcriptions so that we can stay <3s latency for a 1min audio. Please let me know who I should reach out to for such a partnership request.

cloud wingBOT
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Thanks for asking your question. Please be sure to reply with as much detail as possible so we can assist you efficiently. Such as:

  • Provide the request_id if you've a question about a transcription response.
  • The options you used or the api.deepgram.com URL you sent your request to, including parameters.
  • Any code snippets you can include.
  • Any audio you can include, or if you can't share it here please email it to us at [email protected] and provide a link to this thread.
uncut maple
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I think @boreal sinew can help you out to discuss that

uncut maple
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looks like Juan Salazar Gasca might end up messaging you instead. expect a reply from either of those two individuals

hidden loom
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Hi Florian,

You are most likely encountering rate or concurrency limits. We can dicsuss raising these for you on a call with our team. Can you provide me with your work email and avaialabilty and I can get something scheduled?

hidden loom
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@covert depot Do you still need help?