Adobe Express slow

[mild panther]

Adobe Express on my iPhone SE 2 is so slow and not good. Slow a lot so it's frustrating. I really hope for this to be fixed🙏

[solemn light]

I get “404” errors on both my iPhone and my iPad constantly.

[woven idol]

I am not super aware of Iphone models and their versions, but have a look here
https://community.adobe.com/t5/adobe-express-discussions/adobe-express-mobile-important-updates-amp-device-requirement-changes/td-p/15181151
and see if the changes affect your model

If the bugs persists, you will probably need to file a bug report, and you can do this directly in the app
Go to the beaker icon at the top of the interface

and go to "share feedback"

[mild panther]

Thank you so much

[broken karma]

Hi Folks @solemn light , and @mild panther - I have some good news to share. Our team has taken note of the performance issue and is starting an active investigation. I need a few details from your side and would appreciate it if you could share here or in DM.

• Device: Joe - iPhone SE 2|| Ryan - Can you confirm which iPhone and iPad version for you?
• OS Version
• Location: US, or any other country
• On what connection is the lag evident: Wifi or Mobile data or both?
• Screenshot of the Network speed - Simply google "speed test" and share if the screenshot is for Wifi or Mobile Data

[solemn light]

Thanks for following up.
Devices: Apple iPhone 16 Pro Max; iPad Pro 12.9 (5th gen)
IOS 16.4; iPad 18.4
US
Always wi-fi
I’ll have to do network speed screenshots in a bit

[broken karma]

My pleasure @solemn light! Could you also specify

• Is this slowness/lag prominent for some features more than others?
• For how long have you been facing this

I'll look forward to the screenshot of the network speed.

[solemn light]

I get the 404 often times when I’m trying to open one of my existing files and when I try to download the asset to my device locally. I’ve been experiencing this issue for several weeks now… probably 6+ weeks at a minimum.