Hey team,
We're struggling to see more than one brand and libraries on the Express desktop and mobile (IPad) versions. Is this something being resolved or am I doing something wrong?
#Assistance with Brands & Libraries
crisp root
bold raptor
Hey team,
We're struggling to see more than one brand and libraries on the Expr...
Can you share a screenshot?
crisp root
On the right there is meant to be two other brands featured
bold raptor
For info, the Ipad version is still the old Adobe Express version for mobile, you will find the new mobile version for phones through this link (Ipad will be added soon)
https://helpx.adobe.com/uk/express/using/express-mobile-beta.html
crisp root
Same thing happens on libraries
These two screenshots are on desktop
But same issue
bold raptor
Can you see those libraries in another software? or in the CC app?
crisp root
Yes
crisp root
Eeeeekkkk
bold raptor
That's when I try to add elements rom my library onto a project. are you seeing the same when you do that than directly from the library?
crisp root
So the libraries are missing as well
crisp root
But this is on my web account
bold raptor
Yes, you should be able to see them all
Have you tried on another browser? Or after clearing the cache?
crisp root
Excuse the noobness but how to I clear the cache on chrome/adobe?
bold raptor
Let me check, as I'm using firefox. Bear with me a sec
It's on the 3 dots at the top right
clear browsing data
oblique violet
@crisp root Can you also check two other things:
- If you change the filter from Yours to All
- If you go to Your Stuff > Libraries (and use the All filter)
bold raptor
<@1069582604002672731> Can you also check two other things:
1. If you change th...
good catch! missed that
crisp root
That is a good catch! Let me try
Still nothing.... but sometimes it comes up when I search for the name
oblique violet
🤔 just confirming you checked in the Libraries tab (Your Stuff > Libraries) as well? If so, might need to have our Brands team take a look. cc @heavy tinsel
crisp root
Will check this today just in case
frosty mist
For what it’s worth, I had the same issue yesterday. My brand wouldn’t show up and I had to manually search. No issue today.
oblique violet
@crisp root please let us know if you're still seeing issues!