New version barely crawls | Adobe Express | Page 1

lean wraith Aug 18, 2023, 2:10 AM

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I have a 1 Gigibit wired connection, and the new web version is nearly unresponsive. Are the any plans to offer a link to the old version until things speed up?

young drum Aug 18, 2023, 8:03 AM

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Hey @lean wraith , what browser are you using?

lean wraith Aug 18, 2023, 8:57 PM

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Safari latest version. It seems to be better today so far.

silent badge Aug 19, 2023, 8:56 PM

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It should work on Safari. Chrome is definitely more performant, however.

silent badge Aug 21, 2023, 1:36 AM

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@lean wraith Also, can you be more specific about what areas you feel are slow? First load of the home page, loading of a certain panel etc? We've done quite a few performance tests against the old version and this new version is faster in many cases, but there is always room for improvement. So, we'd love your help letting us know where you feel the biggest non-performant areas are.

lean wraith Aug 21, 2023, 2:26 AM

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When clicking on a post in the scheduler that is scheduled or published. Sometimes, they just won't open. I've tried clearing out cookies, etc., and that doesn't help. It happens about 75% of the time.

young drum Aug 21, 2023, 7:21 AM

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Hey @lean wraith , that's very strange, we're not seeing similar reports of calendar load issues, would you mind checking on the following browser performance steps to see if meets these: https://community.adobe.com/t5/adobe-express-bugs/unsupported-browser/idc-p/14016756#M449

https://community.adobe.com

Re: Unsupported browser

Another couple of things to confim - hardware acceleration is enabled. You can find resources on this via an internet search; here's one example: https://help.scoot.app/how-do-i-enable-my-browsers-hardware-acceleration - Navigate to https://webglreport.com/?v=2 and confirm that it shows as green (✓ ...

#New version barely crawls