#Can top up account

7 messages · Page 1 of 1 (latest)

winter muskBOT
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@atomic marlin

Description:
I can no longer top up credits, its says i need a verified email, i am connected via google auth.

if I then try to add a new email it says i can't because it immutable.

So I have stuck, i need to top up

What I've Tried:
try everything, removing google account, adding new one, adding github, adding new email nothing works.

Error Messages:

You must add a verified email to access this feature.
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I'm an AI assistant - my answers may be incorrect and I cannot see screenshots. Please verify information with the OpenRouter docs.

To help debug your account issue, I need a bit more information:

  1. What is the exact error message you see when trying to add a new email or top up credits?
  2. Did you previously set an email for your account, or have you only used Google/GitHub login?
  3. Are you able to access your account settings, and does it show any option to verify or manage your email?

Because this is an account and billing issue, you should email [email protected] with your account details. Account and billing problems are not handled on Discord.

For reference, "For account and billing questions, email [email protected]." Support | OpenRouter

Please provide the details above when you email support to help them resolve your issue quickly.

-# This is an automated response powered by Answer HQ. Use !mute to stop the bot from responding, or !close when your question is resolved.

atomic marlin
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  1. Your email address is immutable and cannot be modified or removed.
  2. no signed it with google
  3. yes but no option to verify email
winter muskBOT
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Thank you for the details. Since your account email is immutable and there’s no option to verify it (because you signed in with Google), and you’re blocked from topping up credits, this is an account problem that can't be fixed through Discord.

You need to email [email protected] with your account details and a description of the issue. According to the Terms of Service, “If you have reason to believe that your account is no longer secure, then you must immediately notify us at [email protected]” and “You may also send us an email at [email protected] to request access to, or to correct any personal data that you have provided to us” Terms of Service Privacy Policy.

Please include:

  • Your OpenRouter account email (even if it's a Google-linked account)
  • The exact error message
  • Steps you’ve already tried

The support team will need to manually resolve the email verification and top-up issue for you.

-# This is an automated response powered by Answer HQ. Use !mute to stop the bot from responding, or !close when your question is resolved.

atomic marlin
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but i will run out of balance as they need 2 days to reply, what can i do?

sinful thorn
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Hi, sorry for the ping, have you managed to fix this issue?

||@atomic marlin||

atomic marlin
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@sinful thorn On one account yes, on the other one its still happening