use usdc purchase credit not arrived Ticket [#17505]

[mystic furnace]

Dear OpenRouter Support Team,

I am writing to report an issue with a USDC payment that has not been credited to my account.

Transaction Details:

Date (UTC): March 27, 2026
Time (UTC): 08:10 – 08:13
Amount: 1688 USDC
Payment Method: Cryptocurrency payment via Stripe (one-time payment using QR code)
Wallet Address (Recipient): 0x8F1f1786Af5cEd4AC50565D3549F4e5fcaca86AA
Transaction Hash (TXID): 0x2e238c1b0ae884c69d0f3beed3dca10a99f778f39118105e2983652e4db857c8

I completed the payment by transferring USDC to the address provided via the QR code in your payment interface. The QR code did not indicate any expiration time, and the transaction has been confirmed on-chain. However, as of today (March 31, 2026), the corresponding credit has not been reflected in my OpenRouter account.

Evidence Provided:

Screenshot of the payment interface showing the QR code / payment address: in attachment
Screenshot of the completed transaction (including TXID and confirmation status): 0x2e238c1b0ae884c69d0f3beed3dca10a99f778f39118105e2983652e4db857c8
Blockchain explorer link verifying the successful transfer: https://etherscan.io/address/0x8f1f1786af5ced4ac50565d3549f4e5fcaca86aa#tokentxns
Any relevant invoice or order reference (if applicable): in attachment

Given that the transaction has already been successfully confirmed on-chain, I kindly request you to:

Investigate the status of this payment
Manually credit the corresponding amount (1688 USDC) to my account, or
Provide clarification on why the credit has not been processed

This delay is impacting my ability to use your services, so I would appreciate your prompt attention to this matter.

Please let me know if you require any additional information from my side.

Thank you for your assistance.

Best regards,
ethan yao
[email protected]
<@&1094455453599137872> <@&1384697330254610442>

[tribal karma]

I'm an AI assistant - my answers may be incorrect and I cannot see screenshots. Please verify information with the OpenRouter docs.

For crypto payments that have not been credited, the official process is to email all details (TXID, amount, recipient address, payment method, date/time, and account info) to [email protected] for manual review and resolution. This is documented as follows:

If you paid using crypto, please reach out to us via email at [email protected] and we will look into it.
"My credits haven't showed up in my account" OpenRouter FAQ

Cryptocurrency payments are never refundable per the refund policy, but missing credits should always be reported to support for investigation OpenRouter FAQ.

Since you already opened Ticket [#17505] and provided details, please continue communicating via email with [email protected]. Discord mods cannot resolve billing issues.

For reference, see:

• OpenRouter FAQ
• Support
• Terms of Service

-# This is an automated response powered by Answer HQ. Use !mute to stop the bot from responding, or !close when your question is resolved.

[mystic furnace]

<@&1094455453599137872> <@&1384697330254610442>

[mystic furnace]

@polar rampart It's been a week since anyone answered my question, and I urgently need help recovering my credits. please help