Payment went through, did not receive credit.

[rare pollen]

@novel sorrel

Description:
Hello

I made a purchase on the 17/02/2026 for credits however it appears the payment system has taken my money and not given me the credit.

I figured I would wait a day and see if it would resolve however that hasn't occureed. Attached is the receipt.

Can you please allocate the credit to me ?

Kind regards

Joel

What I've Tried:
Waited a day to see if the credit would appear in the account

Error Messages:

Invoice number 36244568-0001
Receipt number 2325-2445

API/Model: None

I'm an AI assistant - my answers may be incorrect and I cannot see screenshots. Please verify information with the OpenRouter docs.

For payment issues where your credits have not appeared despite payment, you need to contact support with your purchase details. The documentation states:

"If you have been charged and still do not have credits, please reach out to us via email at [email protected] with details of the purchase" OpenRouter FAQ.

Please include your invoice/receipt number and any relevant details in your email to [email protected].

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