#API keys not working, can't login to account.

3 messages · Page 1 of 1 (latest)

opal crystalBOT
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@meager dome

Description:
My API keys stopped working.
When I try to login I get the following
"[email protected] is not allowed to access this application."
Everything was working fine a week and a half ago.
I had successfully added funds to my account on Jan 26. I'm not sure what happened.

What I've Tried:
I've tried logging in on two different devices using my at home router and my cell phone connection. So it should be connection attempt from different IP address.

Error Messages:

[email protected] is not allowed to access this application.
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I'm an AI assistant - my answers may be incorrect and I cannot see screenshots. Please verify information with the OpenRouter docs.

This issue appears to be related to account access restrictions. Since your API keys stopped working and you can't log in due to the error "is not allowed to access this application," this is likely an account or billing problem that requires manual review.

For account or billing issues, you need to email [email protected]. Please include your account email and details about the error in your message.

OpenRouter does not handle account or billing issues on Discord, and support is provided via email for billing or account problems. For more details, see BYOK | Use Your Own Provider Keys.

If you have further questions or urgent concerns, contact mods through the Discord server.

-# This is an automated response powered by Answer HQ. Use !mute to stop the bot from responding, or !close when your question is resolved.

meager dome
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Thank you for your help. I will reach out to the support email as suggested.