#URGENT: Hacked Account & Fraud Alert

1 messages · Page 1 of 1 (latest)

carmine flame Dec 17, 2025, 3:30 AM

Hi Team, my account was hacked today.

The hacker changed my email to: [email protected]

They made a fraudulent charge of $158.25 (Receipt #1623-4347).

I have already emailed support（[#7891]）, but the auto-reply says it takes 2 days. I cannot wait 2 days because the hacker has control of the account and is likely spending the credits right now via API.

Please FREEZE the account immediately and refund the charge.

My original email was: [email protected] Thank you!

carmine flame Dec 17, 2025, 7:37 AM

Update: Still no response from support. I am attaching screenshots of my inbox showing the timestamps: the hacker changed my email at 00:44 and made the $158.25 purchase at 00:45.

This is a clear automated attack. My bank has been notified and a chargeback has been initiated. Please freeze the account associated with [email protected] immediately to prevent further loss!