floral folio
I was trying to charge my account with 6 usd using my nsave credit card, but when i pressed charge, it said card decliened even tho i had money in it, and then it took the 6.80 usd from my card as if it was a successful charge but i didn't get the credits till now
prisma kilnBOT
I'm an AI assistant - my answers may be incorrect and I cannot see screenshots. Please verify information with the OpenRouter docs.
If your card was charged but credits are missing, you need to email your purchase details to [email protected]. According to the documentation: "If you have been charged and still do not have credits, please reach out to us via email at [email protected] with details of the purchase." OpenRouter FAQ
Billing and credit issues are not handled on Discord, so emailing support is required.
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floral folio
ive contacted them Thu, Nov 6, but still no reply