I used OpenRouter for the first time yesterday, and charging credits worked within seconds. Today I tried twice, once per Card and once per google pay. Nothing happens, no invoice, no Recent Transaction, no entry in my google pay activity.
Is there an Error with Payment atm, or am I doing something wrong?
#Can´t refill credits.
fathom violet
queen rampartBOT
I'm an AI assistant - my answers may be incorrect and I cannot see screenshots. Please verify information with the OpenRouter docs.
To help diagnose the issue, I need a few details:
- Are you seeing any error messages or confirmation after submitting payment?
- Are you attempting payment on the OpenRouter website or via API?
- Which exact payment method did you use (Card type, Google Pay, etc.) and region/country?
For payments not appearing, the docs state: “If you paid using Stripe, sometimes there is an issue with the Stripe integration and credits can get delayed in showing up on your account. Please allow up to one hour. If your credits still have not appeared after an hour, contact us on Discord and we will look into it.” If you paid with crypto, reach out via Discord as well. OpenRouter FAQ
I don't have access to real-time status or incident information. Please check the OpenRouter status page or the #announcements channel in Discord for current service status, or ask a mod directly.
-# This is an automated response powered by Answer HQ. Use !mute to stop the bot from responding.
fathom violet
I don´t see any error message.
I attempted both payments on the OpenRouter Website.
I used card and Google Pay both in Austria.
queen rampartBOT
Thank you for the details.
If you don't see any error message and the payment isn't showing up in your OpenRouter account or your payment provider, the documentation says:
"If you paid using Stripe, sometimes there is an issue with the Stripe integration and credits can get delayed in showing up on your account. Please allow up to one hour. If your credits still have not appeared after an hour, contact us on Discord and we will look into it." OpenRouter FAQ
- Since you tried both card and Google Pay (which usually routes through Stripe), wait up to an hour.
- If the credits still don't appear, contact the mods through Discord for further assistance.
- You can also check the Activity page to confirm recent transactions.
If you need a refund or further help, please email [email protected] within 24 hours of the transaction. OpenRouter FAQ
-# This is an automated response powered by Answer HQ. Use !mute to stop the bot from responding.
fathom violet
<@&1384697330254610442> I hope I´m not annoying for immediately pinging, but some help would be appreciated. It literally worked within seconds to pay like 12 hours ago, and now I am hooked and cant continue XD