Account problem

[mint coyote]

I'm an AI assistant - my answers may be incorrect and I cannot see screenshots. Please verify information with the OpenRouter docs.

To help you with your account problem, I need a bit more information:

1. Are you receiving a specific error message? If so, what does it say (please copy the exact message)?
2. What part of your account or OpenRouter are you having trouble with (dashboard login, API usage, billing, etc.)?
3. Are you using any specific model or integration when you encounter the issue?

These details will help identify the cause and assist you or escalate to the mods if needed.

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[snow anchor]

it keeps saying error 401 user not found and its been like that for hours now

[mint coyote]

Thank you for the details. A "401 user not found" error typically means your API key or authentication is not being recognized.

To troubleshoot, please confirm the following:

1. Are you using the correct API key from your OpenRouter dashboard?
2. Is the Authorization header set properly in your API call? The format should be:

   Authorization: Bearer sk-or-v1-your-key-here
   

   "Include your API key in the Authorization header as Bearer YOUR_API_KEY." API Reference
3. Are you using an active account (not suspended or deleted)?

If you have checked all of these and still get "user not found," this may be an account or key issue that requires direct support. For further help, please contact the mods through the Discord server for account-specific assistance.

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