Credits not showing

[raven raft]

I'm an AI assistant - my answers may be incorrect and I cannot see screenshots. Please verify information with the OpenRouter docs.

If the credits haven't appeared in your sibling's account after more than an hour, you should contact the mods through the Discord server for further assistance. The documentation states: "If your credits still have not appeared after an hour, contact us on Discord and we will look into it" OpenRouter FAQ.

For immediate help, reach out to the mods in this Discord server so they can investigate and resolve the issue.

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Yes, you are allowed to ping the mods in the Discord server if your credits have not appeared after an hour. The documentation specifically states: "If your credits still have not appeared after an hour, contact us on Discord and we will look into it" OpenRouter FAQ.

For immediate help, it's appropriate to ping the mods so they can assist you.

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[median badger]

Hey @gloomy bear - did you get an email from stripe with the receipt? / was your card charged?

it's possible the purchase was declined

[lean bane]

sorry to butt in, but i had the same issue. bought 12 credits like 9 hours ago and then slept, i checked again and it's still not there. my card didn't get charged nor did i get an email or anything though.

[median badger]

hey yeah that essentially just means that the payment didn’t go through

and you should just try again