Overcharge | OpenRouter | Page 1

native cobalt Apr 2, 2025, 9:17 AM

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Hi, the 31st March, the day the auto rebill was broken our usage appears to show double our normal usage which isn't correct. We didnt suddenly start using double the AI requests, especially as the tool kept returning out of credit. The stats also appear to be 1 day behind only showing data for the 1st April whjen it's the 2nd...

native cobalt Apr 2, 2025, 7:31 PM

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<@&1094455453599137872> Who should i contact about this overcharging on the day the auto topups went down?

mossy pulsar Apr 2, 2025, 7:41 PM

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Hi @native cobalt if you were impacted you would have gotten an email from us - can you reply in that thread?

fiery granite Apr 2, 2025, 7:43 PM

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(But to be clear, we have no evidence of overcharging - the issue only prevented topups from happening)

native cobalt Apr 2, 2025, 9:00 PM

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I had an email to say we were impacted... you rejected $60 in auto topups then our usage doubled to 4million operations!

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it was 2X

#Overcharge