#Game crashes when trying to start a new game

18 messages · Page 1 of 1 (latest)

low warren
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Whenever I try to start a game, it crashes right after I finalize making my character. It was crashing on startup but that seems to have been fixed by a clean install. I don't have a save file, and it didn't give me a crash log 🙁

quasi nebula
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%tag bugs

formal glenBOT
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If you experience a crash, please create a thread in #1147608045367590984 and post your entire 'Saved' folder zipped:

Where do I find my 'Saved' folder?

Your 'Saved' folder is located here:
%localappdata%\bellwright\

How do I get to my 'Saved' folder?

  1. Open 'Run' through the Windows Start Menu and paste the above link
  2. Press 'WIN + R' on your keyboard and paste the above link
  3. Open 'File Explorer' and paste the above link into the address bar

Zipping the folder

  1. Right click on the folder named 'Saved'
  2. Select 'Send To' -> 'Compressed (zipped) folder'
    This will generate a zip file you can then upload

Uploading the zip file

  1. Drag and drop your zip file into Discord
    OR
  2. Use Discord's 'Upload a File' to upload the zip file
low warren
quasi nebula
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or rivatuner?

low warren
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I don't believe so, I think my cpu is overclocked but default in the bios though.

quasi nebula
low warren
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I am not

quasi nebula
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You can google intel degradation issue.

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Basically due to incorrect bios settings (voltages set to high to try to squeeze extra performance) , intel cpu of 13th gen and 14th are seeing degradation.

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They've release bios update that reduces a bit the performance and may stabilize system where degradation started

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if the cpu is too far gone , it's not enough and you need to get it RMA'd (replaced by intel)

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I can't tell for sure that this is what's happpening , but you could be affected as it affected a lot of people

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Here's intel recognising the problem : https://community.intel.com/t5/Mobile-and-Desktop-Processors/July-2024-Update-on-Instability-Reports-on-Intel-Core-13th-and/m-p/1617113

July 2024 Update on Instability Reports on Intel Core 13th and 14th...

9/25/24 - Please go to the following link for the latest updates: Intel Core 13th and 14th Gen Desktop Processor Vmin Instability Issue Root Cause Update 8/26 clarifying support guidance for Intel Core 13th/14th Gen desktop tray CPU purchases *Update 7/29 regarding customer support process guida...

low warren
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I looked into it, ive had constant issues with UE games lately, ill try to install the fixes i'll see if that fixes it

low warren
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Thank you so much for bringing this to my attention, you probably saved my CPU 🤘 I did the bios firmware updates and it runs perfectly now, thank you again! :3