How to contact support?

[minor tendon]

what am i supposed to do about payment issues ? i cant contact support as it wont accept my email and strip refuses to take any of my cards?

[robust reef]

Hey there @minor tendon this is relate to Stripe in general, are you using a prepaid card?

[fickle snow]

prepaid card doesn't work anymore? I use to buy cursor from my prepaid visa

[fickle snow]

I think stripe sometime decline because of vpn?

[robust reef]

Not all prepaid cards, depending on how/where the prepaid is coming from.

I can buy one from Canadá being in the US and it won’t work

[neon trout]

hello @robust reef I canceled my subscription but was charged again. Can you help me with the refund process? I can't cancel my subscription through Stripe!

[robust reef]

Hey @neon trout I’m sorry to hear that you were charged again, with the refund process usually we cant do refunds above the time of 3 days past the first purchase, hence you can still try and mail [e-mail]

Check on: cursor.com/dashboard

and try to change plans or move to a lower tier

[neon trout]

The payment has just been processed. I wrote immediately. I hope to receive a reply to my email.

@robust reef I want write it here too:

Hello Cursor Team,

I previously canceled my subscription through Stripe, so I was surprised to see that a charge was made again today.

Approximately 30 minutes ago (on April 16, 2026), a subscription fee was deducted from my account despite the cancellation.

Could you please review this issue and clarify why this charge occurred? I would also like to request a refund for this payment, as my subscription had already been canceled.

If you need any additional information (such as account details or payment ID), I can provide it.

Thank you in advance for your assistance.

Best regards,
Altay Savaşan

[robust reef]

I’m escalating this, can you please link me your email through direct messages? Thank you.

[neon trout]

sure

[robust reef]

Sent in!