hollow ice
Hello everyone,
I’m wondering if anyone has experienced something like this and how you handled it.
I’m on a paid plan, and yesterday (June 3) I received an invoice for $52.42. I didn’t pay it immediately—I just opened the email and left it open so I would remember to pay today. When I checked the email tab today (June 4), I saw the invoice and paid the $52.42. As soon as I closed that email, I sow another received invoice (dated June 4) for $60.00.
I assumed that the $52.42 from yesterday had rolled into a new balance, so the $60 invoice was simply the old $52.42 plus any usage that accumulated in the meantime. Because I had already paid $52.42, I figured I didn’t need to cover the full $60 right away and would pay the difference later. However, my paid plan was immediately blocked.
When I logged into the site, the billing dashboard showed incorrect calculations: it displayed $1.01 due in one spot, and “$0” under Unpaid Invoices. I contacted support, and they told me that after yesterday’s $52.42 invoice, I somehow racked up another $60 in a few hours—which doesn’t make sense. Even if my previous $52.42 ran for two weeks, it wouldn’t jump to $60 in just a few hours. After manually checking my Usage page for June 4, I calculated that my real usage cost was only $7.51.
I spent several hours chatting with Cursor support today. They said they would add someone else to our conversation to investigate, but nobody was ever added, and now they’ve stopped replying by email too.
Has anyone run into this kind of billing discrepancy? How did you resolve it? Is there another way to reach support beyond emailing them?
Thanks in advance for any advice!
buoyant dock