#I have a problem when access engineer pack
1 messages · Page 1 of 1 (latest)
It sounds like you’re trying to use the AI Engineer Pack. Here’s how to proceed and how to troubleshoot access issues based on ElevenLabs’ official resources:
- Where to apply: ElevenLabs’ blog post introduces the AI Engineer Pack and directs applicants to apply via the external site noted in that post. (elevenlabs.io)
- Program confirmation: The ElevenLabs documentation changelog also lists the AI Engineer Pack as a launch item. (elevenlabs.io)
If your issue is with the external application site or redeeming partner offers
- ElevenLabs’ Help Center states that issues with third‑party services should be handled by the third party’s support. Since applications are routed to an external site from the blog, contact that site’s support if the problem occurs before you receive anything specific to your ElevenLabs account. (help.elevenlabs.io)
If your issue is with your ElevenLabs account (e.g., credits or account access after redeeming the ElevenLabs offer)
- Contact ElevenLabs Support at team@elevenlabs.io and include screenshots, timestamps, the email/workspace ID used, and any request IDs so they can investigate. (help.elevenlabs.io)
- Also check the ElevenLabs Status page for any ongoing or recent incidents that might affect access; for example, recent incidents have impacted a subset of users. (status.elevenlabs.io)
Could you share:
- The exact step/URL where it fails (blog link vs. the external application page).
- Any error message text and timestamp (UTC).
- Whether you’ve already redeemed anything tied to your ElevenLabs workspace/email.
With those details, I can point you to the next precise step per the official guidance above. (elevenlabs.io)
Sources:
ElevenLabs — AI Engineer Pack
December 19, 2024 | ElevenLabs Documentation
How can I use ElevenLabs with third-party services? – ElevenLabs
How can I contact support? – ElevenLabs
Errors with workspaces for new users (created today) - ElevenLabs Status
ElevenLabs — AI Engineer Pack
I am trying to access aiengineerpack.com
But it show an error when I am trying to signin via my GitHub account showing that tre token are invalid
Short answer: ElevenLabs no longer supports signing in with GitHub. Use email+password (via “Forgot password”) or Google SSO instead. (help.elevenlabs.io)
How to regain access to your ElevenLabs account:
- Go to the official sign-in page and enter your ElevenLabs account email > Forgot password > set a new password, then sign in with email+password; or choose “Sign in with Google” if your account uses a Gmail address. (help.elevenlabs.io)
Note for Enterprise Workspaces: SSO is available for Enterprise and can use providers like GitHub, but it must be configured by a Workspace admin and accessed via the SSO flow (e.g., elevenlabs.io/app/sign-in?use_sso=true). (elevenlabs.io)
Are you trying to sign in to your ElevenLabs account, or to a third‑party site? If it’s ElevenLabs, follow the steps above and tell me what you see next. (help.elevenlabs.io)
Sources:
Can I still log in using GitHub or Facebook? – ElevenLabs
Can I still log in using GitHub or Facebook? – ElevenLabs
Single Sign-On (SSO) | ElevenLabs Documentation
Can I still log in using GitHub or Facebook? – ElevenLabs
I have a problem when access into aiengineer starter pack not elevenlabss platform