#I need to change to change the settings transfer_type of my transfer tool. i cannot find it in the

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sleek moatBOT
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AI-generated Answer for bubbly_armadillo_40021

Short answer: it’s in the JSON editor for the Transfer to Human tool.

Where to change it

  • Go to your agent > Tools > Transfer to Human (transfer_to_number).
  • Open the specific transfer rule and click Edit as JSON.
  • Set the field "transfer_type" to one of: "conference" (default), "blind" (Twilio-native only), or "sip_refer" (requires SIP). This setting isn’t exposed in the regular UI; Blind transfer currently must be set via the JSON editor.

Alternative (API)

  • You can also set it via the API on each PhoneNumberTransfer object (transfer_type: "conference" | "blind" | "sip_refer").

Notes

  • Warm transfer messages are only available with the Twilio-native integration and not for blind or SIP REFER transfers.
upper falcon
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in the UI i only see the tools that i created (hooks) i do not see the system tools. how do I make them show ?