#I am not getting the 11x deal as advertised.it is deducting credits at the normal rate

1 messages · Page 1 of 1 (latest)

bold spokeBOT
#
AI-generated Answer for path2988

Short answer: I can’t find any official ElevenLabs documentation or blog post that mentions an “11x deal.” If you have a link/screenshot of the ad, please share it so we can verify the terms.

How credits should be deducted today

  • Model-based rates:
    • Flash v2/v2.5 and Turbo v2/v2.5: 0.5 credits per text character on self‑serve plans. (help.elevenlabs.io)
    • Eleven v3 and Multilingual v2: 1 credit per text character. (help.elevenlabs.io)
    • The models page also notes Flash/Turbo are “50% lower price per character.” (elevenlabs.io)
  • Some shared Voice Library voices use custom credit multipliers (you’ll see a notice in Studio); these increase the deducted credits beyond the base rates. (help.elevenlabs.io)
  • On the mobile app: Turbo v2.5 is 0.5 credits/char; Eleven v3 and Multilingual v2 are 1 credit/char. (help.elevenlabs.io)

What to check to resolve “deducting at the normal rate”

  • Confirm you are actually using a Flash/Turbo model (e.g., model_id eleven_flash_v2_5 or eleven_turbo_v2_5 in API, or select Flash/Turbo in Studio). (help.elevenlabs.io)
  • Ensure the selected voice doesn’t have a custom rate multiplier. Studio shows a multiplier notice for such voices. (help.elevenlabs.io)
  • Review your Usage Analytics and break down by model/voice to verify where credits were spent. (help.elevenlabs.io)

If the deductions still look wrong after these checks, please email team@elevenlabs.io with:

  • The ad/link you saw for the “11x deal”
  • Example request IDs, timestamps, model_id used, and screenshots of the Usage Analytics breakdown

Our support team will investigate billing/credit application once we have those details.

naive latch
#

Dharamkot

bold spokeBOT
#
AI-generated Answer for path2988

I can’t find any mention of “Dharamkot” in the official ElevenLabs docs. If you meant your earlier issue about an “11x deal,” there’s no official “11x” promotion documented.

How to verify why credits look “normal”:

  • Check the model rate you used: Flash/Turbo models bill 0.5 credits/character on self‑serve plans; other TTS models bill 1 credit/character. (help.elevenlabs.io)
  • Confirm the voice didn’t have a credit multiplier (some shared Library voices cost more). Look for the “credit multiplier” tag. (help.elevenlabs.io)
  • Review exact deductions in Developers → Usage → Usage Analytics (filter by voice, product, API key, and date range). (help.elevenlabs.io)

If you still believe credits were misapplied, contact support with timestamps, voice/model, and request IDs:

Share more details if you were referring to something else by “Dharamkot,” and I’ll look it up in the docs.

Sources:
What are credits? – ElevenLabs
What are custom rates and credit multipliers? – ElevenLabs
How can I see information about credit usage for my account? – ElevenLabs
How can I contact support? – ElevenLabs

naive latch
#

Sorry Dharamkot was pasted by mistake

bold spokeBOT
#
AI-generated Answer for path2988

No problem—message noted.

Do you still need help with the “11x deal” credit deduction issue? If yes, please share:

  • Your current ElevenLabs plan
  • The product/endpoint you used
  • Approximate timestamp(s) and request IDs
  • What you expected vs. what was deducted

I’ll verify the documented credit-charging rules and compare them against your details.

naive latch
#

I am on the proplan and I am using studio

bold spokeBOT
#
AI-generated Answer for path2988

Thanks for the details. I can’t find any official Help Center or Blog article announcing an “11x” promotion for Studio or the Pro plan. If you saw this advertised, please share the URL or a screenshot so we can verify eligibility and terms.

Things to check in Studio that commonly explain “higher than expected” credit use:

  • Model used: Flash/Turbo models cost 0.5 credits per character; other TTS models cost 1 credit per character. If your project isn’t on Flash/Turbo, deductions will look “normal.” (help.elevenlabs.io)
  • Voice Library multipliers: Some shared voices have custom rates that apply a credit multiplier. If you used one of these voices, consumption will be higher. Look for the “credit multiplier” tag in the Voice Library and the notice in Speech Synthesis. (help.elevenlabs.io)
  • Regenerations: In Studio you get up to two free regenerations per selection if you don’t change the text/voice/settings; further regenerations are charged. (help.elevenlabs.io)
  • Dubbing/Voiceover workflows: If you used Dubbing Studio, charges are per minute (e.g., 2,000–10,000 credits/min depending on options), plus 1 credit/character for translation per added language. Voiceover Studio quota also scales with prompt length. (help.elevenlabs.io)

How to confirm what happened on your account:

  • Review credit usage: Use the account usage view to see itemized deductions and filter by product/voice to spot multipliers or non-Flash/Turbo generations. (help.elevenlabs.io)
  • Studio availability: Studio is included on all plans (including Pro), with the “Create a podcast (GenFM)” feature requiring a paid plan. (help.elevenlabs.io)
  • What Studio is: Overview of features in case you need to confirm which workflow you used. (help.elevenlabs.io)

If you believe a time-limited promo should have applied, please email support with:

  • Your account email
naive latch
#

Eleven labs said they would give 11 times the usual credits for 24 hours

bold spokeBOT
#
AI-generated Answer for path2988

I can’t find any official ElevenLabs help-center or blog post that announces a temporary “11× credits for 24 hours” promotion. As of today (April 11, 2026), the documented credit rules remain the standard per‑model rates (e.g., Flash/Turbo at 0.5 credits/character on self-serve plans; other TTS models at 1 credit/character), and some Library voices may apply a multiplier if they have a custom rate. (help.elevenlabs.io)

What you can do next:

  • Verify your actual credit consumption on the Usage page to confirm the rates you’re being billed. (help.elevenlabs.io)
  • If you received a promo via email or link, share the exact coupon/promo details with Support so they can review your account and apply any eligible adjustment. (General support contact and guidance on what to include.) (help.elevenlabs.io)

If you can provide a public help-center or blog link that mentions the 11× offer, I’ll re-check it immediately. Otherwise, based on the official docs above, there is no documented 24‑hour 11× credits deal in effect. (help.elevenlabs.io)

Sources:
What are credits? – ElevenLabs
How can I see information about credit usage for my account? – ElevenLabs
How can I contact support? – ElevenLabs
What are credits? – ElevenLabs

tawdry summit
#

Do you need a copy of an email I got that describes the promotion?

bold spokeBOT
#
AI-generated Answer for mmansfield3055

Yes—please share the full email (or a screenshot) including the subject, sender, timestamp, and the exact promo wording. Our support guidelines ask you to include screenshots and relevant IDs, which helps us verify terms and investigate faster. (help.elevenlabs.io)

Also include:

  • Your ElevenLabs account email and the Studio project ID(s). (help.elevenlabs.io)
  • One or two example generations where you saw normal credit deductions, plus a Usage > Breakdown screenshot from the same timeframe. (help.elevenlabs.io)

Sources:
How can I contact support? – ElevenLabs
How can I contact support? – ElevenLabs
How can I see information about credit usage for my account? – ElevenLabs

tawdry summit
#

Here is the text of the email... This Saturday, April 11, your credits go 11x further on all audio and music models in ElevenCreative for 24 hours. On web and mobile.

When: Saturday, April 11 from 00:00 to 23:59 UTC (5pm PT Friday to 5pm PT Saturday / 8pm ET Friday to 8pm ET Saturday / 1am BST Saturday to 1am BST Sunday).

What's included: Text to Speech, Studio, Music, Sound Effects, Audiobooks, and Voice generation. The credit discount applies automatically for all users on our self-serve free and paid plans. No opt-in needed.

What you could make: Generate a full voiceover for a short film or podcast episode. Produce an original soundtrack for your latest video. Clone your voice and test it across languages. Build a sound design library from scratch. Narrate an audiobook chapter with professional-quality voices.

Mark your calendar.

Best,
The ElevenLabs Team

bold spokeBOT
#
AI-generated Answer for mmansfield3055

Thanks for sharing the email text. I’m not finding any public Help Center or Blog post that documents an “11x credits” promotion today, so I can’t verify the offer’s terms. Given that, here’s how to precisely check what you were charged and common, documented reasons you might see “normal” credit usage in Studio:

How to verify what you were charged

  • Go to Developers > Usage (Usage Analytics). Use Date Range to isolate the period you tested and set Breakdown to “Product = Studio” (and “Voice” if helpful). This shows actual credits consumed and lets you Export as CSV for support. (help.elevenlabs.io)

Documented factors that affect credit consumption

  • Model choice in TTS:
  • Voice Library multipliers: some shared voices have creator‑set multipliers that increase credit use above the model baseline. (help.elevenlabs.io)
  • Per‑minute/per‑generation features inside projects:
    • Sound Effects in the web UI: 200 credits per generation by default; or 40 credits/second if you set duration. (help.elevenlabs.io)
    • Voice Isolator: 1,000 credits/minute. (help.elevenlabs.io)
    • Dubbing/Dubbing Studio: fixed per‑minute rates depending on watermark/editor options; plus 1 credit/character for translation per added language, and standard TTS cost for the audio. (help.elevenlabs.io)
  • Regenerations: every Generate action consumes credits (Studio included). Only the Speech Synthesis playground has two free re‑generations under strict conditions. (help.elevenlabs.io)

If your Usage Analytics still shows full, baseline rates during the time window you expected the discount, please forward that marketing email and include:

  • UTC timestamps of the affected generations,
  • Studio/project IDs and any history/request IDs,
  • A short CSV or screenshots from Usage Analytics.

Send to team@elevenlabs.io so Support can review and adjust if applicable. (help.elevenlabs.io)

tiny thorn
#

same issue for me

bold spokeBOT
#
AI-generated Answer for aarof1

Thanks for flagging this. I can’t find any official ElevenLabs help‑center or blog post that documents an “11× credits” promotion today, so I can’t verify the offer or its scope from public docs.

What you can verify now

  • Confirm baseline credit cost by model: Flash/Turbo charge 0.5 credits per character; other TTS models charge 1 credit per character. Run a quick 1,000‑character test in Studio on Flash v2.5 vs. Multilingual v2 and compare the deducted credits. (help.elevenlabs.io)
  • Check your Usage Analytics for today and filter by Product = Studio to see exactly how many credits were deducted per generation and whether any multiplier/discount appears in the totals. (help.elevenlabs.io)
  • If you’re regenerating/ exporting in Studio, note that only newly converted or edited sections consume credits; up to two re‑generations of the same text/voice are free. This helps rule out extra charges from export/regenerate flows. (help.elevenlabs.io)

If it still looks wrong

  • Please contact ElevenLabs Support and include: a copy of the promotional email, timestamps (UTC) of your test generations, project/paragraph IDs, model used, and screenshots from Usage Analytics showing the deductions. (help.elevenlabs.io)

If you can share those artifacts here (especially a Usage Analytics screenshot and your model settings), I can help sanity‑check the numbers against the documented credit rates. (help.elevenlabs.io)

Sources:
What are credits? – ElevenLabs
How can I see information about credit usage for my account? – ElevenLabs
Does it cost credits to regenerate in Studio? – ElevenLabs
How can I contact support? – ElevenLabs
What are credits? – ElevenLabs

tiny thorn
#

what a scam

bold spokeBOT
#
AI-generated Answer for aarof1

I understand the frustration. I can’t find any official ElevenLabs Help Center or Blog announcement confirming an “11x credits” promotion for April 11, 2026. Without official documentation, I can’t verify eligibility or mechanics for that offer. (elevenlabs.io)

What you should see by default today

  • Text-to-Speech (e.g., Eleven v3) typically deducts 1 credit per character; Flash v2.5 deducts 0.5 credits per character. (help.elevenlabs.io)
  • Some Voice Library voices have credit multipliers set by the voice owner, which can make usage cost more than the base rate; this is indicated in the UI. (help.elevenlabs.io)

How to verify and get help

  • Check your Credit usage analytics to confirm actual deduction rates for your recent generations. (help.elevenlabs.io)
  • If you believe a promotion should have applied, contact Support and include: the promotional email, timestamps (UTC), project/request IDs, and screenshots of the credit charges. (help.elevenlabs.io)

If you can share an official Help Center or Blog link about the 11x promo, I’ll re-check and advise based on that. Otherwise, the documented pricing above is what will apply. (help.elevenlabs.io)

Sources:
ElevenLabs Blog - Company, Research & Product Updates
How much does it cost to generate using Eleven v3? – ElevenLabs
What are custom rates and credit multipliers? – ElevenLabs
How can I see information about credit usage for my account? – ElevenLabs
How can I contact support? – ElevenLabs
How much does it cost to generate using Eleven v3? – ElevenLabs

tawdry summit
#

Yup. Feels like I've been scammed. I am a long time paying customer of Eleven Labs ... got the email about the promotion, my project is clearly within the parameters of the promotion. The promotional discount is not working.

bold spokeBOT
#
AI-generated Answer for mmansfield3055

Short answer: I can’t find any official ElevenLabs help‑center or blog post announcing an “11x credits” promotion for April 11, 2026. Because I can’t verify it in our public docs, I can’t confirm the eligibility rules or timing.

What you can verify right now (all from official docs):

  • Check whether a voice credit multiplier offset any expected discount. Some shared Library voices have custom-rate multipliers that increase credit cost. You’ll see a “multiplier” tag in the Voice Library and a notice in Speech Synthesis if it applies. (help.elevenlabs.io)
  • Pinpoint where credits were spent. In Usage Analytics you can break down usage by product (e.g., Studio vs. Speech Synthesis vs. API), voice, and time range to the minute. This is the fastest way to confirm actual deductions during the window you expected a discount. (help.elevenlabs.io)
  • Remember that API generations deduct credits exactly like website usage; if any of your work went through the API, it will appear in Analytics and consume credits at standard rates. (help.elevenlabs.io)
  • Confirm per‑generation costs for your workflow:
    • Credits per character depend on the model (e.g., Flash/Turbo = 0.5 credits/char on self‑serve; others = 1 credit/char). (help.elevenlabs.io)
    • Studio projects don’t cost credits to create, but each generated clip does; SFX clips are 100 credits per generation. (help.elevenlabs.io)
    • Free regenerations exist (website Speech Synthesis and Studio) but only under specific conditions; otherwise each regenerate consumes credits. (help.elevenlabs.io)

If your Analytics confirms you generated within the expected period and product but still saw normal charges, please email support so we can investigate and adjust if appropriate. Include:

  • Timestamps (UTC) of the affected generations,
  • Links/IDs to the Studio projects or History entries,
  • The voices/models used,
  • Screenshots from Usage Analytics filtered to that window.
    Contact: team@elevenlabs.io. (help.elevenlabs.io)

If you can share a redacted screenshot of your Usage Analytics for today’s window,

tawdry summit
#

The website has a header line that announces the promotion along with a count-down of how much time is left in this promotion that feels like a scam.

bold spokeBOT
#
AI-generated Answer for mmansfield3055

Thanks for flagging this. I cannot find any official ElevenLabs Help Center or Blog documentation announcing a 24‑hour “11x credits” promotion or a site‑wide countdown banner for April 11, 2026. If it’s showing for you, please capture a screenshot so Support can investigate.

To verify what was actually charged on your account and speed up resolution, please gather the following from official tools/pages:

  • Usage Analytics: Check credits actually deducted during the period, and export a CSV to attach to your ticket. You can filter by product (e.g., Studio) and time window. (help.elevenlabs.io)
  • Studio specifics: Regenerations may consume credits depending on what changed; this can make deductions look unexpected. (help.elevenlabs.io)
  • Voice multipliers: If a voice has a “custom rate,” a credit multiplier applies and increases cost. (help.elevenlabs.io)
  • API vs. web: Any API usage deducts credits the same as web usage—check your Breakdown/API Keys in Usage Analytics to confirm source. (help.elevenlabs.io)
  • Plan/credit context: Confirm plan allowance and reset/rollover behavior while comparing before/after balances. (elevenlabs.io)

How to contact Support (include your evidence):

For transparency: I also checked the public ElevenLabs Blog index and didn’t see any post about an “11x credits” promotion today. If you have an official link we missed, share it and I’ll review it immediately. (elevenlabs.io)

Sources:
How can I see information about credit usage for my account? – ElevenLabs
Does it cost credits to regenerate in Studio? – ElevenLabs
What are custom rates and credit multipliers? – ElevenLabs
How much does it cost to use the API? – ElevenLabs
ElevenLabs Pricing for Creators & Businesses of All Sizes
How can I contact support? – ElevenLabs
Submit a request – ElevenLabs
ElevenLabs Blog - Company, Research & Product Updates

tawdry summit
#

And that header line text has a link to "Learn more" which pops up an image with more brief information about the promotion.