#why i keep getting invalid event or email address, admin please support

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cinder bridgeBOT
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AI-generated Answer for thetruebin

I can help, but “invalid event or email address” could mean two different things. Please check the scenario that applies:

If the problem is with your email/account

  • Not receiving verification emails: check spam. If still missing, submit the help form so Support can manually verify your account. If you signed up with Google or Apple, separate email verification isn’t required. (help.elevenlabs.io)
  • Changing your email: you cannot change the email on accounts created with Google or Apple Sign‑in. For email+password accounts, the new email must not be used by any other ElevenLabs account; you may be asked to re‑verify your current email first; try the verification in a private/incognito window; then log in with the new address. (help.elevenlabs.io)
  • GitHub/Facebook sign‑in is no longer supported; switch to email+password (use “Forgot password”) or Google SSO if your address is Gmail. (help.elevenlabs.io)

If the problem is a developer error like “invalid event”

  • Webhooks: only these event types are supported—post_call_transcription, voice_removal_notice, voice_removal_notice_withdrawn, voice_removed. Ensure your payload “type” matches exactly, your endpoint returns HTTP 200 quickly, and your HMAC signature check uses the ElevenLabs‑Signature header (SDK helpers are provided). Webhooks can auto‑disable after repeated delivery failures. (elevenlabs.io)
  • Real‑time monitoring/events: connect after the conversation starts, only the last ~100 events are available, and some events (e.g., VAD scores) can’t be monitored when filtering. Ensure your key has the required scope and you’re using documented client and client‑to‑server event names. (elevenlabs.io)
  • For general API errors, check the JSON error detail (type/code/message) and 4xx meanings in the Errors reference. (elevenlabs.io)

If none of the above resolves it

If you can share the exact error message, endpoint/page where it appears, and your sign‑in method (email+password, Google, or Apple), I can point you to the precise doc section.

Sources:
Why am I not receiving a verification email? – ElevenLabs
How do I change my email? – ElevenLabs
Can I still log in using GitHub or Facebook? – ElevenLabs
Webhooks | ElevenLabs Documentation
Real-time monitoring | ElevenLabs Documentation
Errors | ElevenLabs Documentation
How can I contact support? – ElevenLabs

atomic stone
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not helping