ElevenLabs Agents supports multiple concurrent calls; concurrency is enforced per workspace across all your agents. The documented limits by plan are: Free 4, Starter 6, Creator 10, Pro 20, Scale 30, Business 30. Enterprise can be raised on request. (help.elevenlabs.io)
You can enable burst pricing per agent to temporarily exceed your workspace limit up to 3× (capped at 300 for non‑enterprise); overflow calls are billed at 2× the normal rate. (elevenlabs.io)
For telephony via SIP/Twilio, simultaneous inbound/outbound calling is supported; the number of concurrent calls is determined by your subscription tier. (elevenlabs.io)
If you use Batch Calling for outbound campaigns, the system automatically reserves capacity: batches use the lesser of 50% of your workspace concurrency or 70% of the selected agent’s concurrency, leaving headroom for other calls. (elevenlabs.io)
If you need higher concurrency than your plan provides, contact ElevenLabs Enterprise as guided in the help article. (help.elevenlabs.io)
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