Here are the documented reasons and fixes that match what you’re seeing:
If you previously signed in with GitHub or Facebook: those options are no longer supported. To regain access, either:
Switch to email + password: go to the sign‑in page, enter your account email, click “Forgot password,” then set a password; or
If your account email is a Gmail address, use “Sign in with Google.”
Steps are in this article. (help.elevenlabs.io)
If you signed up with Apple: use “Sign in with Apple” on the login page, or add a password via “Forgot password” (you can’t remove the Apple link or change the account email). (help.elevenlabs.io)
If you signed up with Google: you can add a password via “Forgot password,” but the account remains linked to Google and the email can’t be changed. (help.elevenlabs.io)
If your organization uses SSO: ElevenLabs supports SP‑initiated SSO only. Start from the ElevenLabs sign‑in page (you can use the use_sso=true link) and authenticate with your IdP. (elevenlabs.io)
If you’re waiting on account verification: check spam/junk; Support can manually verify if needed. (Accounts created via Google/Apple don’t require verification.) (help.elevenlabs.io)
Still blocked? Please email Support with a screenshot of the error and the email you’re trying to sign in with so they can check the account linkage. (help.elevenlabs.io)
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leaden rain