#Why do I keep getting messages telling me I can't use the voice tool because Im 'using a VPN/Proxy'

1 messages · Page 1 of 1 (latest)

dense jayBOT
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AI-generated Answer for maddy_.likeseveryone_64502

Short answer: this message is triggered by ElevenLabs’ abuse-detection for Free tier usage, not necessarily because you personally use a VPN.

Details:

  • The system flags “unusual activity” when multiple free accounts are detected on the same IP. This often happens on shared/home/school/office networks or mobile carriers that rotate/POOL IPs, which can look like VPN/proxy traffic even if you aren’t using one. (help.elevenlabs.io)
  • Once flagged, Free tier usage is disabled on that IP/account. Paid subscriptions are not subject to this flag. (help.elevenlabs.io)

How to resolve:

  • Upgrade to any paid plan (e.g., Starter) to avoid this detection, or
  • Use a unique IP address that hasn’t been flagged. (help.elevenlabs.io)

Note: Support cannot remove the flag from Free accounts once it’s been triggered. (help.elevenlabs.io)

Sources:
What does "Unusual activity detected. Free Tier usage disabled. If you are using proxy/VPN you might need to purchase a paid plan to not trigger our abuse detectors" mean? – ElevenLabs
What does "Unusual activity detected. Free Tier usage disabled. If you are using proxy/VPN you might need to purchase a paid plan to not trigger our abuse detectors" mean? – ElevenLabs
What does "Unusual activity detected. Free Tier usage disabled. If you are using proxy/VPN you might need to purchase a paid plan to not trigger our abuse detectors" mean? – ElevenLabs
What does "Unusual activity detected. Free Tier usage disabled. If you are using proxy/VPN you might need to purchase a paid plan to not trigger our abuse detectors" mean? – ElevenLabs

ionic breach
#

How do I fix this? I just want to use the tool without getting disturbed for a reason that isnt mine

dense jayBOT
#
AI-generated Answer for maddy_.likeseveryone_64502

Short answer: this message is triggered by our anti‑abuse system on Free tier accounts when multiple free accounts are seen from the same IP address (including shared/VPN/mobile/campus/office IPs). To stop it:

  • Upgrade to any paid plan (e.g., Starter). Paid accounts are not flagged by this check. (help.elevenlabs.io)
  • Or access ElevenLabs from a unique IP address that hasn’t been flagged (i.e., not shared with other ElevenLabs free accounts). (help.elevenlabs.io)

Notes:

  • This doesn’t necessarily mean you personally used a VPN; shared networks or carrier IP pools can cause it. (help.elevenlabs.io)
  • Support cannot remove the flag on Free tier accounts; the two options above are the documented resolutions. (help.elevenlabs.io)

Sources:
What does "Unusual activity detected. Free Tier usage disabled. If you are using proxy/VPN you might need to purchase a paid plan to not trigger our abuse detectors" mean? – ElevenLabs
What does "Unusual activity detected. Free Tier usage disabled. If you are using proxy/VPN you might need to purchase a paid plan to not trigger our abuse detectors" mean? – ElevenLabs
What does "Unusual activity detected. Free Tier usage disabled. If you are using proxy/VPN you might need to purchase a paid plan to not trigger our abuse detectors" mean? – ElevenLabs
What does "Unusual activity detected. Free Tier usage disabled. If you are using proxy/VPN you might need to purchase a paid plan to not trigger our abuse detectors" mean? – ElevenLabs

ionic breach
#

Does this mean someone else is using eleven labs with my location?