#we're having trouble logging into our account. when we put in our mfa code, it keeps saying "unknow

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fathom nebulaBOT
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AI-generated Answer for gwcuriosities_96587

Thanks for the detail. Here’s what our public docs recommend for sign‑in/MFA issues:

  1. Check service status
  • Confirm there’s no ongoing incident. The status page currently reports “We’re fully operational.” (status.elevenlabs.io)
  1. If you used a deprecated SSO
  • GitHub and Facebook sign‑in are no longer supported. If your team previously used either, switch to:
    • Email + password via “Forgot password,” or
    • Google SSO (if the account email is Gmail). Steps are in this article. (help.elevenlabs.io)
  • If you originally signed up with Apple on iOS, use “Sign in with Apple” on the web, or add a password via “Forgot password.” (help.elevenlabs.io)
  1. Browser/client troubleshooting
  • Client‑side errors can be triggered by cached data or browser translation features. Try:
    • Temporarily disabling browser translation,
    • Clicking “Try again,” and
    • Forcing a hard refresh (Ctrl+F5). (help.elevenlabs.io)
  • Make sure only one ElevenLabs tab is open to avoid refresh/logout loops. (help.elevenlabs.io)
  1. About MFA/backup code
  • When 2FA is enabled, a one‑time backup code is provided “to remove 2FA … in the future.” If you saved it, keep it handy. If you’re locked out or the backup code flow doesn’t resolve access, proceed to support in step 5. (help.elevenlabs.io)
  1. Contact support
  • If none of the above resolves the “unknown error,” please email team@elevenlabs.io. Include:
    • The affected account email(s)/workspace, exact error text, and timestamp/timezone,
    • Your sign‑in method (email+password, Google, Apple; previously GitHub/Facebook if applicable),
    • Steps you’ve tried (incognito, cache clear, browsers), and a screenshot of the MFA error. (help.elevenlabs.io)

If you want, share which sign‑in method your team uses; I can point you to the exact next step from the docs.

Sources:
ElevenLabs Status
Can I still log in using GitHub or Facebook? – ElevenLabs
How do I log in to the ElevenLabs web app if I signed up using Apple Sign-In on iOS? – ElevenLabs
When using the website, why am I getting a client-side error? – ElevenLabs
Why is the website refreshing and logging me out? – ElevenLabs
How do I add two-factor authentication (2FA) to my account? – ElevenLabs
How can I contact support? – ElevenLabs

kind violet
#

we use google and mfa

fathom nebulaBOT
#
AI-generated Answer for gwcuriosities_96587

Thanks—that helps. Here’s what’s officially recommended for Google SSO + 2FA sign‑in issues:

  • Use the “Sign in with Google” option on the ElevenLabs sign‑in page if the account email is a Gmail address. (help.elevenlabs.io)
  • If Google SSO keeps failing, add a password to the same account and try signing in with email + password instead (this does not remove the Google link to the account). Use “Forgot password” on the sign‑in page to set it. (help.elevenlabs.io)
  • If you see a generic client‑side error (“unknown error/please try again”), click “Try again” and ensure any browser translation (e.g., Google Translate) is disabled; cached data can also cause these errors. You already tried cache clear/incognito, but do make sure translation is off. (help.elevenlabs.io)
  • When you enabled 2FA, you were shown a one‑time backup code that can be used later to remove 2FA. Keep that code handy in case Support needs to help with access. (help.elevenlabs.io)

If you’re still blocked, email team@elevenlabs.io with:

  • the exact error text or a screenshot,
  • the account email(s),
  • whether you’re using Google SSO and 2FA,
  • approximate time(s) of the failed attempts,
    so the team can investigate and assist. (help.elevenlabs.io)

Sources:
Can I still log in using GitHub or Facebook? – ElevenLabs
Can I change my account from Google Sign-in to email and password? – ElevenLabs
When using the website, why am I getting a client-side error? – ElevenLabs
How do I add two-factor authentication (2FA) to my account? – ElevenLabs
How can I contact support? – ElevenLabs

kind violet
#

still blocked

fathom nebulaBOT
#
AI-generated Answer for gwcuriosities_96587

Understood—here are the supported next steps from our docs:

  1. Check service status
  • Verify there isn’t an ongoing auth incident on the ElevenLabs status page. (status.elevenlabs.io)
  1. Bypass Google SSO temporarily
  • Add a password via “Forgot password,” then sign in with email + password (this does not remove your Google link). (help.elevenlabs.io)
  1. If 2FA is causing the failure
  • Use your one‑time backup code to remove 2FA, log in, then re‑enable 2FA afterward. (help.elevenlabs.io)
  1. If you see a “client-side error”
  • Disable browser translation, click “Try again,” or hard‑refresh/clear cache (Ctrl+F5). If it persists, contact Support. (help.elevenlabs.io)
  1. Try an alternate login surface

Still blocked after these?

  • Email team@elevenlabs.io with your workspace name, affected emails, exact error text (“unknown error, please try again”), time window, and screenshots so we can investigate. (help.elevenlabs.io)

Sources:
ElevenLabs Status
Can I change my account from Google Sign-in to email and password? – ElevenLabs
How do I add two-factor authentication (2FA) to my account? – ElevenLabs
When using the website, why am I getting a client-side error? – ElevenLabs
How can I withdraw from the program? – ElevenLabs
How can I contact support? – ElevenLabs

craggy pebble
#

Al guíen abla español?