im trying to parse images/files from whatsapp conversations. According to the docs its supported bu | ElevenLabs | Page 1

AI-generated Answer for flenshhh0524

Short answer: images, documents, locations, and contacts are supported on the WhatsApp channel, but inbound messages will be silently ignored if either (a) your WhatsApp account is not assigned to an agent, or (b) Zero‑Retention Mode is active. Both cases would also explain why nothing showed up in the transcript.

What to check

Verify the WhatsApp account is assigned to an agent; otherwise inbound messages (including media) are ignored. ElevenLabs docs state this explicitly. (elevenlabs.io)
Check whether Zero‑Retention Mode (ZRM) is enabled for your agent/workspace. On WhatsApp, ZRM “limits our ability to provide certain functionality: we ignore messages and disallow outbound calls,” and ZRM also prevents storing conversation transcripts. If you need transcripts and normal message handling, disable ZRM. (elevenlabs.io)

Handling different input types on WhatsApp (per docs)

Audio: inbound audio is automatically transcribed to text before being passed to the agent. By default the agent replies with audio; you can force text replies in your WhatsApp account settings. Note: STT/TTS usage is billed the same as the STT/TTS APIs. (elevenlabs.io)
Image, document, location, contact: these message types are accepted by the WhatsApp integration. The documentation confirms receipt/support but does not document automatic parsing of their contents beyond being delivered to the agent. (elevenlabs.io)

Debugging tips

After confirming the agent assignment and ZRM status, send a simple text, then an image. If you still don’t see any activity, use the real‑time monitoring endpoint to observe conversation events and metadata as they arrive. (elevenlabs.io)
If issues persist, contact ElevenLabs Support with details (timestamps, agent ID, WhatsApp phone number ID, and screenshots). (help.elevenlabs.io)

Docs referenced

WhatsApp integration (message types, assignment requirement, ZRM behavior). (elevenlabs.io)
Zero‑Retention Mode (behavior and setup). (elevenlabs.io)
Real‑time monitoring guide. (elevenlabs.io)
How to contact Support. (help.elevenlabs.io)

Sources:
WhatsApp | ElevenLabs Documentation
WhatsApp | ElevenLabs Documentation
WhatsApp | ElevenLabs Documentation
WhatsApp | ElevenLabs Documentation
Real-time monitoring | ElevenLabs Documentation
How can I contact support? – ElevenLabs
WhatsApp | ElevenLabs Documentation
Zero Retention Mode (per-agent) | ElevenLabs Documentation
Real-time monitoring | ElevenLabs Documentation
How can I contact support? – ElevenLabs

#im trying to parse images/files from whatsapp conversations. According to the docs its supported bu